Strategic Goals

The NC Department of Health and Human Services works to advance the health, safety, and well-being of all North Carolinians in collaboration with a wide array of partners and stakeholders.

Much of this work involves managing the delivery of services to North Carolina’s most vulnerable populations, including children, seniors, people with disabilities, and low-income individuals and families. DHHS touches the lives of millions of North Carolinians and our goals reflect the wide range of programs we administer and populations we work with.

Goals for 2019-2021 are to:

  1. Advance the health and well-being of North Carolinians utilizing the programmatic tools of our Department. 
  2. Build an innovative, coordinated, and whole-person centered system that addresses both medical and non-medical drivers of health.
  3. Turn the tide on North Carolina’s opioid crisis.
  4. Ensure all North Carolina children get a healthy start and develop to their full potential in safe and nurturing families, schools and communities.
  5. Achieve operational excellence.


These goals support our key work to:

  • Buy health for people through our Medicaid program, including working with underserved communities to improve access to quality health care and reduce health disparities.
  • Safeguard public health by protecting communities from communicable and chronic diseases, epidemics, and contaminated food/water.
  • Protect the safety, security and well-being of children and vulnerable adults.
  • Support individuals with disabilities and older adults in leading healthy and fulfilling lives.
  • Promote family economic independence and self-sufficiency.
  • Ensure high standards in the many health care facilities we operate or regulate.