DHHS, Counties Are Working Aggressively to Meet USDA Deadline

Raleigh, N.C.

"[State DSS Director Wayne] Black said the state staff are lending over-the-shoulder technical support and guidance to help counties achieve their goals, including establishment of 11 case processing centers around the state, including in Pitt County. State officials are expecting county directors to schedule overtime for their staff every day while the NC FAST system is accessible online from 5 a.m. until 7:30 p.m. during the week, from 6:30 a.m. until 5 p.m. on Saturday and from noon until 6 p.m. on Sunday, Black said."

SOURCE: Michael Abramowitz, "NC FAST has been slow going," Greenville Daily Reflector, February 1, 2014.

"The state has dispatched about 200 employees to county offices to help clear the backlog. Cumberland has four support workers, plus two providing technical and policy support, [Cumberland County Social Services Director Brenda] Jackson said."

SOURCE: Gregory Phillips, "DSS director to update Cumberland commissioners on NC FAST backlog," Fayetteville Observer, February 1, 2014.

"The State's DSS Director sent a letter to all counties last Thursday ordering that staff work maximum overtime hours until the deadline. [Bladen] County DSS workers worked over the weekend to try to clear the backlog and will continue working each day this week, 5 a.m. - 7:30 p.m."

SOURCE: "DSS employees to max out overtime to clear backlogged NC Fast cases," WECT, February 3, 2014.

"It is very important to us that we process the backlogged applications and that people get the services that they need," said [Wake County Human Services Assistant Director] Liz Scott, Human Services Assistant Director. "We are working all weekend and later into the evening. If people see that we are calling or receive a message from us, it will help us greatly if they can respond quickly."

SOURCE: "Wake County works weekend to meet NC Fast deadline," WTVD, February 1, 2014.

"[Wake County] said workers have cleared 400 cases this week alone and are confident they can make the deadline. Commissioners also say 110 full time and 38 temp employees are working to clear the cases by Feb. 7, three days before the deadline."

SOURCE: "Wake County to meet NC FAST deadline," Time Warner Cable News, January 31, 2014.

"Joe Raymond, director of the Forsyth Health Department, said the main difference - at least locally - is we have reliable data so we can prioritize the work. These new reports are allowing us to more easily work later cases first."

SOURCE: Richard Craver, "New emphasis from county, state may be working for food-stamp backlog," Winston-Salem Journal, January 31, 2014.



Contact: news@dhhs.nc.gov