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Long Term Care Ombudsman Program Policies and Procedures Manual

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The State level and Regional Ombudsmen function in an advocacy role utilizing techniques of mediation, conciliation, and persuasion with the facility administration in attempting to resolve complaints locally. They also work with the facility administration and community advisory committees to enhance public awareness of long term care facilities in each county and the services they provide, as well as the long term care issues impacting quality of care. In addition, it is important for the State level and Regional Ombudsmen and the facility administration to work together on the development of strategies to increase community involvement in long term care facilities and to address long term care issues impacting the quality of life in these facilities.

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