Councils and Commissions

Mental Health Planning Council

The Mental Health Planning Council is appointed by the Secretary of the North Carolina Department of Health and Human Services (NCDHHS). The duties of the Council include:

  • Reviewing the annual Mental Health Block Grant Plan and to submit to the state any recommendations of the Council for modifications to the plans
  • Serving as an advocate for adults with a serious mental illness, children with a serious emotional disturbance, and other individuals with mental illnesses or emotional problems
  • Monitoring, reviewing and evaluating, not less than once each year, the allocation and adequacy of mental health services within the state

Council members include representatives of:

  • Families of children with serious emotional disturbances
  • Representatives of adults with mental illness
  • Representatives of families of mentally ill adults
  • Representatives of state agencies
  • Representatives of public and private entities concerned with need, planning, operation, funding and use of mental health services

Members are appointed to three-year terms. Members, other than those representing state agencies, may serve no more than two consecutive terms.

Planning Council Staff
Susan Robinson

Customer Services and Community Rights Team

The role of the Customer Services and Community Rights Team is to support consumer choice and to make sure that your rights are protected.

Customer Services

  • Protects your rights when you are served in the community
  • Provides a responsive system for your complaints or concerns
  • Monitors community rights protections and customer service
  • Responds to complaints or concerns
  • Collects and report aggregate complaint data
  • Assists families and individuals to access public services
  • Protects the rights of individuals served in their communities
  • Monitors community rights protection systems and customer service for quality
  • Provides technical assistance to local and state customer service representatives
  • Provides information about the Division of Mental Health, Developmental Disability and Substance Abuse Services (DMH/DD/SAS) system

Consumer Handbook

Customer Services and Community Rights
Phone: 919-715-3197
Toll Free: 1-855-262-1946
Spanish: 1-800-662-7030
Email: dmh.advocacy@dhhs.nc.gov

Local Consumer and Family Advisory Committees

The Consumer and Family Advisory Committees (CFACS) make planning and management recommendations for the Division of Mental Health, Developmental Disabilities and Substance Abuse Services (DMH/DD/SAS) system.

North Carolina CFACs
Alliance CFAC
Cardinal CFAC
CenterPoint CFAC
Sandhills CFAC
Coastal Care CFAC
Eastpointe CFAC

State Consumer and Family Advisory Committee

The State Consumer and Family Advisory Committee (SCFAC) advises the North Carolina Department of Health and Human Services (NCDHHS) and the General Assembly on the planning and management of the Division of Mental Health, Developmental Disabilities and Substance Abuse Services (DMH/DD/SAS).

Customer Services and Community Rights
Phone: 919-715-3197
Toll Free: 1-855-262-1946

State Consumer and Family Advisory Committee Information

Consumer Empowerment Team

The Consumer Empowerment Team is the communication link between Consumer and Family Advisory Committees (CFACs) and the Division of Mental Health, Developmental Disabilities and Substance Abuse Services (DMH/DD/SAS).

The Consumer Empowerment Team:

  • Provides guidance in the development and maintenance of the local and state CFACs
  • Informs CFAC members of available training and educational opportunities
  • Assists in quality improvement activities important to consumers
  • Collaborates with DMH/DD/SAS staff to achieve the desired outcomes
  • Participates in state and local initiatives to provide public awareness of DMH/DD/SAS efforts
  • Expands outreach and education opportunities to community organizations
  • Provide technical assistance to grass roots advocacy organizations

Local Management Entity - Managed Care Organizations and their Member Counties
Consumer/Family Participation Policy
Local Consumer and Family Advisory Committees
State Consumer and Family Advisory Committee

Phone: 919-715-3197
Toll Free: 1-855-262-1945
Applications: suzanne.thompson@dhhs.nc.gov

DHHS Waiver Advisory Committee

The DHHS Waiver Advisory Committee (DWAC) is an advisory body to DHHS that provides input and consultation over the following:

  1. Implementation/Operational phases of the 1915 b/c Medicaid waivers
  2. Ongoing LME-MCO operations (Medicaid managed care, Innovations, and LME
    operations)

The Division Waiver Advisory Committee meetings are held monthly in the Brown Building, Hearing Room #104 from 1:30-3:30pm on the Dorothea Dix Campus.

Meeting Schedule
September 16, 2015
October 21, 2015
November 18, 2015
December 16, 2015

The Commission for Mental Health, Developmental Disabilities and Substance Abuse Services

The Commission for Mental Health, Developmental Disabilities and Substance Abuse Services of the North Carolina Department of Health and Human Services was created in 1973 as part of the Executive Organization Act. Its creation, powers, and duties are set forth, in part, in N.C.G.S. § 143B-147. Its mission is to promote excellence in prevention, treatment, and rehabilitation programs for persons with mental illness, developmental disabilities, and substance abuse disorders in North Carolina.

The Commission has the authority to adopt, amend and repeal rules to be used in the implementation of state and local mental health, developmental disability, and substance abuse service programs. The Commission also has the authority to modify specific storage, security, transaction limits, and record-keeping requirements that apply to particular pseudoephedrine products.

Chairman of the Commission, Dr. Greg Olley, invites comments and questions from the public as the Commission works to serve the citizens of our great state.

Rules Committee Roster
Advisory Committee Roster
Rights and Services Work Group
Flowchart for Rulemaking Process
Periodic Review and Termination of Existing Rules
2015 Meeting Schedule

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