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NC Department of Health and Human Services
Division of State Operated Healthcare Facilities Home
Cherry Hospital


Our desire is that you enjoy your visit. The following guidelines will assist you in having a safe and successful visit. Visiting hours in the adult units are daily as follows: Monday – Friday 2:00 pm— 5:00 pm, 6:00 pm – 9:00 pm
Weekends 9:30 am – 10:30 am, 1:30 am – 4:30 pm, 6:00 pm – 8:00 pm
Visiting hours in U-4 (Adolescent Unit) are daily from 10:00 am—2:00 pm and 4:00 pm - 8:00 pm, but should be scheduled through the Adolescent Treatment Team.

Visitation areas are provided off the wards and are supervised at all times.

Children less than 14 years of age are not allowed to visit with consumers without a doctor’s order, with the exception of the Adolescent Unit, and may be time limited by the physician.

Visiting for longer than 2 hours per day is discouraged, unless otherwise indicated in the consumer’s treatment plan.

Visitors are to identify themselves with a picture ID* and sign the Visitor’s Sign-In and Confidentiality Agreement Log. After signing in, the visitor will be issued a temporary, self-adhesive name badge with their name, date of visit, and building.

*Please note: If you do not have a picture ID, you will need to meet with the RN Manager, Unit Director, or RN in charge for identification purposes should a description be needed in the future.

Visitors will be asked to place all carry-in items in the lockers available in each unit or return them to their cars. All carry-in items, including purses, will be subject to search. Visitors shall also be required to empty their pockets to assure potentially harmful items are not taken into patient areas.

Visitors are expected to dress in a manner that is in good taste and provides a good example for the consumers.

Consumers are limited to 4 visitors at one time.

Intoxicated visitor/s will be denied visiting privileges.

Due to confidentiality laws, cellular phones and cameras are not allowed. These items can be returned to your vehicle or placed in an assigned locker until the visit is complete.

Orderliness is expected in visiting areas at all times by both adults and children. In the event a visitor or consumer displays aggressive/disorderly conduct during a visit, the visit will be terminated and the visitor/s will be requested to leave.

Conjugal visits are not permitted.

All weapons are prohibited.

Due to limited space, only food, fruit, or refreshments that can be consumed during visitation or that does/do not require refrigeration should be brought. Small amounts of packaged snack items can be kept on the ward. Please consult with the consumer’s social worker or on duty RN about other items of interest to the consumer.

Smoking is prohibited in all buildings and within 25 feet of main entrances to all buildings for consumers, staff, and visitors.

Do not pass any items such as cigarette lighters, matches, razors, medications, or glass items to the consumers as these items are not permitted on the wards.

Visitors may tour their friends/family member’s room if no other consumers are assigned to the room, if other consumers are assigned to the room but are not in the room at the time of the tour, or if it is occupied by other consumers who are assigned to the room but do not object to the tour.

To decrease your wait time and to ensure the team members you would like to see are available, families are encouraged to schedule conferences. Please call ahead. Family members are also encouraged to participate in consumer’s treatment team meetings if family member is guardian, or if consent is granted by the consumer.

Unless required or permitted by state and/or federal law, Cherry Hospital staff cannot discuss the care & treatment of competent adult consumers (ages 18 and over) without the consumer’s consent; and cannot discuss the care and treatment of incompetent adult consumers or minors without consent of the legally responsible person. You may call the following numbers and staff will assist you with questions if the consumer/legally responsible person has given permission as stipulated above. The hospital also has a toll free number for your convenience—1-877-242-2735.

Mon-Fri, 8am-5pm—Consumer’s social worker (call main number for consumer’s assigned unit)

All other times– 919-731-3358 (Central Nursing Office)

To report allegations of abuse, neglect, or exploitation, or for complaints/grievances, etc., call the Advocacy Department main number: 919-731-3514.