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NC Department of Health and Human Services Division of Mental Health, Developmental Disabilities, and Substance Abuse Services

Advocacy and Customer Service

The Advocacy and Customer Service Section is one of the five sections in the Division of Mental Health, Developmental Disabilities and Substance Abuse image Our role is to support advocacy and consumer choice, ensure rights protection in the community and the state operated facilities and to promote consumer empowerment. Our staff includes consumers and family members. We want to make it easy for you to share your concerns. We will answer your questions, help resolve your complaints and process your appeals. To learn about what we do see our brochure.

Our section consists of two teams:


  • Keeps you, your family members and advocates actively involved in local and state policy development and planning.
  • Ensures that your voice, input, and disability representation is included in building a better service system.
  • Helps develop local grass roots advocacy and consumer groups.
  • Provides support and assistance to the state and local Consumer and Family Advisory Committees (CFACs) to ensure empowerment and an informed system.


  • Protects your rights when you are served in the community.
  • Provides a responsive system for your complaints or concerns.
  • Monitors community rights protections and customer service.
  • Assists families and individuals in accessing public services.
  • Client Rights, Laws, Rules and Policies

Consumer Handbook

Volunteer Opportunities

Volunteer Policy

Advocacy and Customer Service Reports


To contact the Advocacy and Customer Service Section, call 919-715-3197. There is also a New in-state, toll free customer service number. The DMH/DD/SAS is adding an in-state, toll-free number to its current customer service and community rights call center.  The number is 1-855-262-1946 and is only operational within North Carolina.  The new number will work with the current number (919) 715-3197.  The toll free number will allow more consumers, family members, providers and stakeholders to speak directly to a trained person and address complaints, concerns and general questions regarding the service system.  The call center is operational from 8:00 am to 5:00 pm In addition, the DHHS Customer Service Center for Spanish speaking individuals can be reached at 1-800-662-7030 or via e-mail at

If you would like to receive division communications and regular updates, please contact us at

Consumer Satisfaction Surveys





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