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Frequently Asked Questions
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  1. Password reset
    Users are now allowed to change their WIRM password after the password has expired ONLY if the knows the correct old password used to login. The screen below will display to allow Users to change their password to a new password. As soon as the password has successfully changed, the User will be able to login to WIRM with the new password.

    This change has been implemented to help ARMS Users when their password expired when User have not logged into WIRM Portal within 10 days before the password is due to expire. In this case the User is not prompted that password will expire in set number of days; therefore, not giving User the chance to reset the password at that time. This will only work if the User knows the previous or last used password to access the WIRM Portal. Too many attempts will lock the User out; therefore, a call or e-mail for a Reset will be required. E-mail DIRM.Web.Service.Request@dhhs.nc.gov. If you do not know the temp password reset, Users should call Annette Bagwell at 919-855-3446.

    WIRM password reset image

     

  2. DAAS-101 - Client Registration Form: Outline of the changes on the Long Form to assist you with using it until the new instructions are posted. The changes on the Short Form follow these changes where appropriate.
    • Instructions at the top of the page reflect the changes in Administrative Letter DAAS 12-13 requiring providers to register the hands-on care recipient, not the caregiver, for respite services (in-home aide respite, group respite, and institutional respite). These clients must be 60 years of age and older unless they qualify for one of the nutrition special eligibility categories.
    • Client Status – the “inactive” reasons have been changed back to a single column in order to gain space on the page for other changes and also to reflect the data entry screen. If the reason for making the client inactive relates only to the client, mark the client box and mark the applicable reason for the inactivation. If the client is a caregiver getting FCSP or Project C.A.R.E. services and the reason for making the client inactive relates more to the care recipient, check the box for care recipient and mark the applicable reason for inactivation.
    • Legal name – this was added to support the interface between ARMS and CNDS since the search for an existing client record in CNDS will try to make a match based on the client’s name as reported to the Social Security Administration.
    • Name person likes to be called - this will not be entered in ARMS, but may be used by providers to note a person’s nick name.
    • Check box for special eligibility – a check box for special eligibility has been added under the date of birth to help identify any client who meets the special eligibility requirements.
    • Emergency contact information – this information formerly was at the bottom of the printed form under the signature lines, but it was moved to a position on p. 1 above Overall Functional Status (Q14) because this is where it is on the data entry screen. We hope this change will make data entry easier.
    • Q14 – Overall Functional Status – Q14 on the Long Form will only be used if the client being registered is a caregiver getting FCSP or Project C.A.R.E. services. Providers do not need to complete Q14 on any client other than a caregiver getting FCSP or Project C.A.R.E. services. For all other clients, functional status will be documented in Section IV.
    • Section III heading – this wording has been changed to reflect the changes detailed in Administrative Letter 12-13. Section III will only be completed when the client being registered is a caregiver getting FCSP or Project C.A.R.E services.

  3. How to request access to ARMS
    ARMS access must be approved by the Area Agency on Aging. Individual calling the Help Desk for access will be referred to DAAS. Individuals calling DAAS will be referred to the Area Agency.  These safeguards are in place for security reasons.  The ARMS User Request Form must be submitted electronically via e-mail when requesting, changing or removing access for ARMS Users. 
    The Division of Aging and Adult Services will only receive this form from the an appropriate Area Agency on Aging staff.  The form is an Interactive MS Word document template.  Information regarding the request will be e-mail back to the person from the Area Agency.

    ARMS Access
    All ARMS Users must access ARMS by clicking the link in the top left corner from the ARMS Support Website to ensure correct access to ARMS. This website also has current updates, notices and announcements regarding ARMS.
    All ARMS Users must access ARMS by clicking the link in the top left corner.

  4. Access ARMS Image

    Changes have been made to the ARMS Web-based system and if users
    access ARMS using a link from bookmark or a favorite the following error may display.


    secure channel image

    If you get the message above, the IT person in your agency may have to open a port on your firewall. If necessary, your IT person should call the Help Desk and explain they need to access ARMS and have a firewall issue and need to find out what port to open. The Help Desk telephone number is (919) 855-3200 option 2. The ARMS Browser Settings link provides information on setting PopUp Blocker.

  5. How do I access reimbursement reports?
    After the successful run the Reimbursement Report the month and fiscal year will be listed in the Report Month drop down box.  If you do not see the report month and or the fiscal year in the drop down box, then the reports are not yet available for that report month.


  6. reimbursement drop down
  7. How do I key Regional Expenditures (Regional Users Only)
    Regional expenditures must be keyed as YTD amounts
    . Changes and/or adjustments to a prior month should be keyed in current month. Once reimbursements have been generated, Regional Users cannot edit the current month. Changes can be made by the State ARMS staff.
    Note:
    Regional Expenditures will be handled as they were in the old ARMS.


  8. How will I know when ARMS is down for maintenance
    When we have to bring ARMS down to put in fixes, a message will appear on your screen.
    We are still in the early stages of implementation and when bugs are found, we will have to
    bring the system down from time to time to put in these fixes.


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  9. What does the R mean on the Client Record?

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    The Client Status of "R" in assigned to new clients added in the current fiscal year. At the start of a new year all Client Status that are New Registration (R) will automatically convert to Active (A).

  11. How to Add or Update Services
    User should the Add/Update Services Only to add a new service, add client to waiting list and/or change waiting for a service to an Active Service.
  12. Provider Client Re-Assessment
    Click the Details link to complete a re-assessment for the client.
  13. CNDS Implementation

  14. Non-Unit Reimbursement Data Entry Change

    The edit to prevent non-unit reimbursement request for select non-unit services has been implemented in ARMS.
    If a Non-Unit Reimbursement Request is keyed for a month where no service total exists for the month,
    ARMS will return an error message “No Provider Client Service Total Record Found.”
  15. ARMS Recommended Internet Settings
    Print Version
    Users should change their Internet Settings to load ARMS WebPages each time they visit a particular page. Changing this option will allow users to see the current webpage each time they click on a link. Open Internet Explorer and follow the steps outline below:
    1. Click Tools from the menu
    2. Select Internet Options
    3. Click Settings
    4. Select Every time I visit the webpage
    5. Click Ok
  16. CNDS Return 0000 to ARMS Client for SSN4


  17. CNDS Action - Update vs Create

    CNDS Screen Shot


  18. Internet Explorer Compatibility Mode/Issue
    If ARMS does not display properly in Internet Explorer
    click on the "Compatibility Mode" icon.
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    The icon is to the right of the address (URL) bar, just to the left of the refresh icon.
    The Compatibility Mode icon looks a bit like a page that has been torn in half.
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Last updated - December 23, 2013