What We Do
The Division of Social Services (DSS) provides guidance and technical assistance to agencies that provide direct services that address issues of poverty, family violence and exploitation. DSS promotes self-reliance and self-sufficiency and works to prevent abuse, neglect, dependency and exploitation of vulnerable individuals, children and their families. DSS works to accomplish this through the following Family Centered Principles of Partnership:
- Everyone desires respect.
- Everyone needs to be heard.
- Everyone has strengths.
- Judgments can wait.
- Partners share power.
- Partnership is a process.
In North Carolina, the single administrative agency is the NC Department of Health and Human Services (DHHS). This umbrella agency includes separate divisions. Some of the other DHHS divisions with the greatest impact on local offices include:
Division of Health Benefits (NC Medicaid)
Division of Child Development and Early Education
Division of Health Services Regulation
Division of Aging and Adult Services
Child Protective Services: If you suspect a child is being abused or neglected, please contact your local county Department of Social Services.
Leadership: Assistant Secretary for County Operations: Susan Osborne
The Department of Health and Human Services has released the Specialized Foster Care Plan Policy Paper which describes key design features related to foster care eligibility and enrollment, benefits, care management and quality, among other areas.
COVID-19 Additional Information and Resources
- County Contracts Information
- CSF Social Services and Child Welfare Reform Reports
- Civil Rights
- Office of Economic Opportunity
- Other Programs
- Program Statistics and Reviews
- Public Notices
- Requests for Information
- Social Services Jobs
- WIC: Special Supplemental Nutrition Program for Women, Infants, and Children
NC DHHS - Division of Social Services
Dorothea Dix Campus, McBryde Building
820 S. Boylan Avenue
Raleigh, NC 27603
NC Division of Social Services
2401 Mail Service Center
Raleigh, NC 27699 - 2401
Contact Social Services
Contact Child Support
Child Welfare Service Constituent Concerns Office
Child Welfare Services Support