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David N. Kirkman
Task Force Alert
Asst Attorney General
Consumer Protection
NC Department of
P.O. Box 629
Raleigh, NC 27602

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******Alert #320******

Carteret-Craven Electric Cooperative Warns of Utilities Cut-Off Scam

Representatives of Carteret-Craven Electric Cooperative advise that some of their customers are receiving calls from individuals claiming to represent that power company. The callers threaten immediate termination of power service because of a supposedly delinquent bill and demand payment via the telephone.

At least one caller has identified himself as representing the Cooperative’s “Disconnecting Department.” Another caller identified himself as “Charles Anderson.” Two call recipients were asked to call 1-800-650-2826 to provide “immediate payment.” The caller ID screen of one of the call recipients displayed the letters “UTECH” during the scam attempt.

Carteret-Craven Electric Cooperative, which serves customers in coastal Carteret, Craven, Jones and Onslow Counties, advises that it never calls members to demand immediate payment when a bill becomes overdue. It claims that it notifies members of possible termination of service for non-payment both in writing and through other means well in advance so that members have the opportunity to resolve the problem.

Utility disconnection scams such as these have been reported with considerable frequency in recent months and can target the customers of any utility company. The goal of the scammers is to get their customers to wire them money or to recite their credit card or checking account numbers over the phone. In rare instances, the scammers dispatch an individual to collect cash payments in person.

******End of Alert******

Date: December 30, 2013

David N. Kirkman
Task Force Alerts Chair
Assistant Attorney General
Consumer Protection Division
Office of Attorney General Roy Cooper
114 West Edenton Street
9001 Mail Processing Center
Raleigh, NC 27699-9001
Tel. 919-716-6000


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