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NC Department of Health and Human Services Division of Mental Health, Developmental Disabilities, and Substance Abuse Services

Crisis Services

Do you or someone you know need help with a crisis? CALL 911 if this is a medical or life threatening emergency. If you need the police, ask for a CIT officer. They have received extra training on handling these situations.

If this is NOT a medical or life threatening emergency, go to for a directory of resources in your county. The directory includes Mobile Crisis Team(s) and Walk-In Crisis Center(s).

Any person may receive crisis and emergency services in North Carolina for mental health,microsoft image substance abuse, and intellectual/developmental disabilities issues. Regardless of where you are in the state, you can call the 24-hour access/crisis telephone line in your county at any time.  A trained person answering the telephone will connect you with services to address your situation. You may receive crisis services regardless of your ability to pay. 

Find descriptions of:

Mobile Crisis Team(s)

Walk-In Crisis Center(s)

Facility-Based Crisis Services (Professional treatment services in a 24-hour residential facility).

Crisis Intervention Teams CIT are police-based, pre-booking jail diversion teams that aim to provide people in mental health crisis the care they need instead of incarceration.

NC START (Systemic, Therapeutic, Assessment, Respite, and Treatment) NC START provides prevention and intervention services to adults with intellectual and/or developmental disabilities (IDD) and complex behavioral health needs.


Emergency Department Length of Stay Action Plan (1/10/12)

Crisis Services Library

Mental Health Crisis Management reports


State of North Carolina Home Page