State Operated Healthcare Facilities

Clark building.

Healthcare Facilities

DSOHF manages state operated healthcare facilities that treat adults and children with mental illness, developmental disabilities, substance use disorders and neuro-medical needs.

Learn more about the state operated healthcare facilities.

What We Do

The Division of State Operated Healthcare Facilities oversees and manages 13 state operated healthcare facilities that treat adults and children with mental illness, developmental disabilities, substance use disorders, and neuro-medical needs.
Director: Karen Burkes
Chief Medical Officer for Behavioral Health and IDD: Carrie Brown

DSOHF Mission: In collaboration with our partners and with a commitment to rights, equity, and inclusion, we provide a system of high-quality care to individuals whose complex behavioral and medical needs exceed the level of care available in the community.

DSOHF Values: 

  • People-Focused
  • Proactive Communication
  • Transparency
  • Diversity and Inclusion
  • Stewardship
  • Teamwork 
  • Joy

MyChart Online Portal

Beginning in Fall 2025, patients, residents and legally responsible people will be able to access health information 24 hours a day, seven days a week from NCDHHS' State Operated Healthcare Facilities through the MyChart online portal.
View information and details about the MyChart online portal.
Versión en Español.

Forms

Division of State Operated Healthcare Facilities Forms

Facility Data Reports

Division of State Operated Healthcare Facility Data Reports

Patient's/Resident's Rights

Patients/residents in our facilities are afforded all state and federal civil rights

Facilities

State Operated Healthcare Facilities

Forensic Services

Division of State Operated Healthcare Facilities Forensic Services

About Us

About the Division of State Operated Healthcare Facilities

Price Transparency

Division of State Operated Healthcare Facilities Price Transparency

Careers

Careers with the Division of State Operated Healthcare Facilities

24-hour Access/Crisis Hotline

Local Management Entity (LME) and Managed Care Organization (MCO) Crisis Hotline. Any person may receive crisis and emergency services in North Carolina. Regardless of where you are in the state, simply call the LME's 24-hour Access/Crisis hotline at any time. The trained person answering the crisis line arranges for the right service for you and your situation. You may receive crisis services regardless of your ability to pay.

Contact Us

Mailing Address                                                                                                                    Phone Number
3006 Mail Service Center                                                                                                      919-855-4700
Raleigh, NC 27699 - 3006

NCDHHS Resources

Interested in becoming a State of NC Vendor? Visit the North Carolina electronic Vendor Portal or call 888-211-7440

Complaint Hotline (regarding licensed healthcare facilities/agencies/homes): Visit Complaint Intake or call 1-800-624-3004 (within NC) or 919-855-4500
Complaint Hotline Hours: 9:00am-12:00pm & 1:00pm-4:00pm weekdays (except holidays)

Questions involving Adult Care/Adult Care Licensure: Visit the NC Division of Health Service Regulation, call 919-855-3765, or email DHSR.AdultCare.Questions@dhhs.nc.gov

Questions involving NC Division of Social Services: Visit the Division of Social Services or call 919-527-6335
 

DSOHF Price Transparency