State Operated Healthcare Facilities
What We Do
The Division of State Operated Healthcare Facilities oversees and manages 13 state operated healthcare facilities that treat adults and children with mental illness, developmental disabilities, substance use disorders, and neuro-medical needs.
Director: Karen Burkes
Chief Medical Officer for Behavioral Health and IDD: Carrie Brown
DSOHF Mission: In collaboration with our partners and with a commitment to rights, equity, and inclusion, we provide a system of high-quality care to individuals whose complex behavioral and medical needs exceed the level of care available in the community.
DSOHF Values:
- People-Focused
- Proactive Communication
- Transparency
- Diversity and Inclusion
- Stewardship
- Teamwork
- Joy
MyChart Online Portal
Beginning in Fall 2025, patients, residents and legally responsible people will be able to access health information 24 hours a day, seven days a week from NCDHHS' State Operated Healthcare Facilities through the MyChart online portal.
View information and details about the MyChart online portal.
Versión en Español.
Contact Us
Mailing Address Phone Number
3006 Mail Service Center 919-855-4700
Raleigh, NC 27699 - 3006
NCDHHS Resources
Interested in becoming a State of NC Vendor? Visit the North Carolina electronic Vendor Portal or call 888-211-7440
Complaint Hotline (regarding licensed healthcare facilities/agencies/homes): Visit Complaint Intake or call 1-800-624-3004 (within NC) or 919-855-4500
Complaint Hotline Hours: 9:00am-12:00pm & 1:00pm-4:00pm weekdays (except holidays)
Questions involving Adult Care/Adult Care Licensure: Visit the NC Division of Health Service Regulation, call 919-855-3765, or email DHSR.AdultCare.Questions@dhhs.nc.gov
Questions involving NC Division of Social Services: Visit the Division of Social Services or call 919-527-6335