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NC Department of Health and Human Services Division of Mental Health, Developmental Disabilities, and Substance Abuse Services
 
 

About Us

Division Staff Directory

The Division's organizational structure is designed to implement the public mental health, developmental disability and substance abuse service system.

The substance of the Division's goals and objectives will guide the development of the workings of the Division and that work will be carried out through this organizational structure.

The Division's central administration consists of the Director's Office and five sections organized along functional lines. The five sections of the Division are Community Policy Management, Resource/Regulatory Management, Advocacy and Customer Service, Operations Support and Clinical Policy.

Our programs are governed by rules created by the MH/DD/SAS Commission. We are advised by the State Consumer and Family Advisory Committee.

The division works closely with the N.C. Division of State Operated Healthcare Facilities, which manages all mental health, developmental disability, and substance abuse facilities.

Concerns and Inquiries

If you have concerns or want to ask us a question about the MH/DD/SA system, we want to hear from you. Write to us.

Sections

Division Director's Office

Courtney Cantrell is the director of the Division of Mental Health, Developmental Disabilities and Substance Abuse Services.

The Director's Office provides strategic and operational leadership and oversight for the public MH/DD/SAS system. This office sets the overall policy direction of the Division under the supervision and leadership of the Secretary of the Department of Health and Human Services (DHHS). The Division Director seeks the involvement of all stakeholders in the public services. Clinical leadership ensures the quality and effectiveness of service delivery and the continuum of care and strengthens the clinical relationship between the public, private and academic sectors.

Advocacy and Customer Service

This section is responsible for providing consumer advocacy leadership. It is responsible for: Ensuring that community-based systems remain compliant with rights protections for recipients of supports and services. Developing, maintaining and advancing relationships with advocacy organizations and ensuring that disability populations are adequately represented in the Division's planning, implementation, management and improvement efforts. Consumers, family members and advocates are included in all functions of this section. See our page on Concerns, Information and Referral.

Teams of this section include:

  • Customer Service and Community Rights Team: We are located in the central office in Raleigh. We work closely with the local management entities (LMEs/MCOs) to address complaints, concerns and appeals. We are committed to addressing the needs of DMHDDSAS consumers and family members through timely and quality customer service.
  • Consumer Empowerment Team: We are located across the state of North Carolina. Our team ensures consumer and advocacy voice and disability representation in Division planning, implementation, management and improvement efforts. The team is responsible for monitoring the efforts and achievements of the local Consumer and Family Advisory Committees to ensure their empowerment in order to perform their roles and responsibilities.

Community Policy Management

This section is primarily responsible for leadership, guidance and management of relationships with the local management entities (LME/MCOs). This section collaborates with a wide variety of public and private partners and customers, to promote recovery through the reduction of stigma and barriers to services.

Teams of this section include: Employee Assistance Program (EAP); Quality Management Team; Best Practice and Community Innovations Team; Local Management Entity Systems Performance Team; Justice Systems Innovations Team; and the Prevention and Early Intervention Team.

Operations Support

This section is responsible for implementing the operational functions of the Division. It is responsible for all matters related to planning, rule and policy development, media relations, trainings and communication with external stakeholders.

Teams of this section include: Planning Team; Division Affairs Team and the Communications and Training Team.

Resource and Regulatory Management

This section is responsible for fulfilling the Division's needs for fiscal monitoring, accountability, and regulatory compliance, support of information technology and contracts management.

Teams of this section include: Financial Operations Team; Information Systems Team; and Accountability Team.

 

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