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NC Department of Health and Human Services Division of Mental Health, Developmental Disabilities, and Substance Abuse Services
 
 

Advocacy and Customer Service

Consumer Empowerment Team

The Consumer Empowerment Team ensures consumer and advocacy voice and disability representation in Division planning, implementation, management and improvement efforts. The team is responsible for monitoring the efforts and achievements of the local Consumer and Family Advisory Committees to ensure their empowerment in order to perform their roles and responsibilities. Members are located across the state of North Carolina.

The general functions of the Consumer Empowerment Team include:

  • microsoft imageServing as the communication link between local CFACs and the Division.
  • Providing guidance in the development and maintenance of the local and State Consumer and Family Advisory Committee.
  • Informing CFAC members of available training and educational opportunities.
  • Assisting in the development of meaningful quality improvement activities important to consumers, families, and advocates who are representative of all disability perspectives.
  • Collaborating with Division staff in order to effectively achieve the desired outcomes.
  • Participating in state and local initiatives to provide public awareness of Mental Health, Developmental Disabilities, and Substance Abuse Services efforts to reduce stigma and increase community capacity to honor persons with disabilities as full citizens.
  • Maintain and monitor the volunteer page on DMH/DD/SAS web site to insure compliance with the Policy for Consumer/Family Involvement.  Work with all staff to make sure before Volunteer opportunities are posted correctly and that Division responses are timely and fair.
  • Expand outreach and education opportunities to grass roots advocacy groups, faith based organizations, and other community organizations on a range of issues including advocacy, empowerment, rights protections and LME and state customer service resources.  The CET and CSCR team can work together on this public awareness and involvement project.
  • CET staff will take the lead on consumer/family interviews for the CABHA monitoring, and will continue to take lead on consumer and family involvement in Waiver implementation.
  • Maintain and monitor the volunteer page on DMH/DD/SAS web site to insure compliance with the Policy for Consumer/Family Involvement.  Work with all staff to make sure before Volunteer opportunities are posted correctly and that Division responses are timely and fair.

Volunteer Opportunities

Consumer/Family Participation Policy

Frequently Asked Question

Question: How can I get involved in my local community?

Answer: Become a member of your local CFAC.

Other Resources

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