Hotlines

If you have questions about COVID-19 (coronavirus), dial 2-1-1 or 888-892-1162. Sign up for updates by texting COVIDNC to 898211. 

For all other questions, the DHHS Customer Service Center can assist in finding programs and people to help you. Call 1-800-662-7030.

Subject

Description

Telephone

Alcohol/Drug Council of N.C.

Information and Referral

1-800-688-4232

Casaworks for Families Residential Resource Initiative

1-800-367-2229

Child Abuse and Neglect

To make a report of suspected child abuse and neglect – contact a county department of Social Services

To locate a county department of Social Services visit the local DSS directory at https://www.ncdhhs.gov/divisions/social-services/local-dss-directory

Child Care Facility Information

To file a complaint or ask for facility information

1-800-859-0829

Child Support Customer Service

For clients of Child Support Enforcement

1-800-992-9457

Children with Special Health Care Needs

1-800-737-3028

DHHS Customer Service Center

To find programs and people to help you

1-800-662-7030

Diabetes

1-877-362-2678

Division of Health Services Regulation’s Complaint Intake Unit

Available to receive complaints regarding the care and services provided to patients/residents/consumers in long-term care facilities

1-800-624-3004 (within N.C.) or 919-855-4500. Hours: 9am - noon and 1pm - 4pm weekdays, except holidays.

National Suicide Prevention Lifeline

Provides a trained counselor for those in crisis.

1-800-273-8255

NC Department of Military and Veterans Affairs

Resources for veterans

844-624-8387

N.C. Kids Adoption and Foster Care Network

1-877-NCKIDS-1 (1-877-625-4371)

NC Tracks Contact Center

1-800-688-6696

Perinatal Substance Use Project

Substance use during and after pregnancy

1-800-688-4232

Pregnancy Exposure Riskline

For pregnant or breastfeeding women concerned about medications and other exposures

1-800-532-6302

Problem Gambling Hotline

When gambling causes financial or relationship problems

1-877-718-5543

Quitline

Support for North Carolinians looking to stop smoking

1-800-QUIT-NOW (1-800-784-8669)

Safe Surrender

1-800-367-2229

NC FAST Contact Information

NC FAST Contact Information

Medicaid Fraud, Waste and Program Abuse Tip Line

Report Medicaid Fraud, Waste and Program Abuse

1-877-362-8471

Food and Nutrition Services or Work First Fraud Line

Report Food and Nutrition Services or Work First Fraud

866-719-0141
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