For COVID-19 questions call 800-232-4636 (TTY 888-232-6348).
Vaccine providers can call the NC COVID-19 Vaccine Provider Help Desk at 877-873-6247.
For all other questions the DHHS Customer Service Center can assist in finding programs and people to help. Call 1-800-662-7030.
|Alcohol/Drug Council of N.C.||Information and Referral||1-800-688-4232|
|Casaworks for Families Residential Resource Initiative||1-800-367-2229|
|Child Abuse and Neglect||To make a report of suspected child abuse and neglect – contact a county department of Social Services||To locate a county department of Social Services visit the local DSS directory at https://www.ncdhhs.gov/divisions/social-services/local-dss-directory|
|Child Care Facility Information||To file a complaint or ask for facility information||1-800-859-0829|
|Child Support Customer Service||For clients of Child Support Enforcement||1-800-992-9457|
|Children with Special Health Care Needs||1-800-737-3028|
|DHHS Customer Service Center||To find programs and people to help you||1-800-662-7030|
|Division of Health Services Regulation’s Complaint Intake Unit||Available to receive complaints regarding the care and services provided to patients/residents/consumers in long-term care facilities||1-800-624-3004 (within N.C.) or 919-855-4500. Hours: 9am - noon and 1pm - 4pm weekdays, except holidays.|
|National Suicide Prevention Lifeline||Provides a trained counselor for those in crisis.||1-800-273-8255|
|NC Department of Military and Veterans Affairs||Resources for veterans||844-624-8387|
|N.C. Kids Adoption and Foster Care Network||1-877-NCKIDS-1 (1-877-625-4371)|
|NC Tracks Contact Center||1-800-688-6696|
|Perinatal Substance Use Project||Substance use during and after pregnancy||1-800-688-4232|
|Pregnancy Exposure Riskline||For pregnant or breastfeeding women concerned about medications and other exposures||1-800-532-6302|
|Problem Gambling Hotline||When gambling causes financial or relationship problems||1-877-718-5543|
|Quitline||Support for North Carolinians looking to stop smoking, vaping and using smokeless tobacco products.||1-800-QUIT-NOW (1-800-784-8669)|
|NC FAST Contact Information||NC FAST Contact Information|
|Medicaid Fraud, Waste and Program Abuse Tip Line||Report Medicaid Fraud, Waste and Program Abuse||1-877-362-8471|
|Food and Nutrition Services or Work First Fraud Line||Report Food and Nutrition Services or Work First Fraud||866-719-0141|
|USDA Office of the Inspector General (OIG) Hotline||Click the link for information on how to report program fraud or abuse.||1-800-424-9121|