Hotlines
For COVID-19 questions call 800-232-4636 (TTY 888-232-6348).
Vaccine providers can call the NC COVID-19 Vaccine Provider Help Desk at 877-873-6247.
For all other questions the DHHS Customer Service Center can assist in finding programs and people to help. Call 1-800-662-7030.
| Subject | Description | Telephone |
|---|---|---|
| Alcohol/Drug Council of N.C. | Information and Referral | 1-800-688-4232 |
| Casaworks for Families Residential Resource Initiative | 1-800-367-2229 | |
| Child Abuse and Neglect | To make a report of suspected child abuse and neglect – contact a county department of Social Services | To locate a county department of Social Services visit the local DSS directory at https://www.ncdhhs.gov/divisions/social-services/local-dss-directory |
| Child Care Facility Information | To file a complaint or ask for facility information | 1-800-859-0829 |
| Child Support Customer Service | For clients of Child Support Enforcement | 1-800-992-9457 |
| Children with Special Health Care Needs | 1-800-737-3028 | |
| DHHS Customer Service Center | To find programs and people to help you | 1-800-662-7030 |
| Diabetes | 1-877-362-2678 | |
| Division of Health Services Regulation’s Complaint Intake Unit | Available to receive complaints regarding the care and services provided to patients/residents/consumers in long-term care facilities | 1-800-624-3004 (within N.C.) or 919-855-4500. Hours: 9am - noon and 1pm - 4pm weekdays, except holidays. |
| National Suicide Prevention Lifeline | Provides a trained counselor for those in crisis. | 1-800-273-8255 |
| NC Department of Military and Veterans Affairs | Resources for veterans | 844-624-8387 |
| N.C. Kids Adoption and Foster Care Network | 1-877-NCKIDS-1 (1-877-625-4371) | |
| NC Tracks Contact Center | 1-800-688-6696 | |
| Perinatal Substance Use Project | Substance use during and after pregnancy | 1-800-688-4232 |
| Pregnancy Exposure Riskline | For pregnant or breastfeeding women concerned about medications and other exposures | 1-800-532-6302 |
| Problem Gambling Hotline | When gambling causes financial or relationship problems | 1-877-718-5543 |
| Quitline | Support for North Carolinians looking to stop smoking, vaping and using smokeless tobacco products. | 1-800-QUIT-NOW (1-800-784-8669) |
| Safe Surrender | 1-800-367-2229 | |
| NC FAST Contact Information | NC FAST Contact Information | |
| Medicaid Fraud, Waste and Program Abuse Tip Line | Report Medicaid Fraud, Waste and Program Abuse | 1-877-362-8471 |
| Food and Nutrition Services or Work First Fraud Line | Report Food and Nutrition Services or Work First Fraud | 866-719-0141 |
| USDA Office of the Inspector General (OIG) Hotline | Click the link for information on how to report program fraud or abuse. | 1-800-424-9121 |
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