Hotlines

If you have questions about COVID-19 (coronavirus), dial 2-1-1 or 888-892-1162. Sign up for updates by texting COVIDNC to 898211.

For all other questions, the DHHS Customer Service Center can assist in finding programs and people to help you. Call 1-800-662-7030.

Subject	Description	Telephone
Alcohol/Drug Council of N.C.	Information and Referral	1-800-688-4232
Casaworks for Families Residential Resource Initiative		1-800-367-2229

Child Abuse and Neglect	To make a report of suspected child abuse and neglect – contact a county department of Social Services	To locate a county department of Social Services visit the local DSS directory at https://www.ncdhhs.gov/divisions/social-services/local-dss-directory
Child Care Facility Information	To file a complaint or ask for facility information	1-800-859-0829
Child Support Customer Service	For clients of Child Support Enforcement	1-800-992-9457
Children with Special Health Care Needs		1-800-737-3028
DHHS Customer Service Center	To find programs and people to help you	1-800-662-7030
Diabetes		1-877-362-2678

National Suicide Prevention Lifeline	Provides a trained counselor for those in crisis.	1-800-273-8255
NC Department of Military and Veterans Affairs	Resources for veterans	844-624-8387
N.C. Kids Adoption and Foster Care Network		1-877-NCKIDS-1 (1-877-625-4371)
NC Tracks Contact Center		1-800-688-6696
Perinatal Substance Use Project	Substance use during and after pregnancy	1-800-688-4232
Pregnancy Exposure Riskline	For pregnant or breastfeeding women concerned about medications and other exposures	1-800-532-6302
Problem Gambling Hotline	When gambling causes financial or relationship problems	1-877-718-5543
Quitline	Support for North Carolinians looking to stop smoking	1-800-QUIT-NOW (1-800-784-8669)
Safe Surrender		1-800-367-2229
NC FAST Contact Information	NC FAST Contact Information
Medicaid Fraud, Waste and Program Abuse Tip Line	Report Medicaid Fraud, Waste and Program Abuse	1-877-362-8471
Food and Nutrition Services or Work First Fraud Line	Report Food and Nutrition Services or Work First Fraud	866-719-0141

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