Hotlines

If you have questions about COVID-19 vaccines call the NC COVID-19 Vaccine Help Center at 888-675-4567. Sign up for updates by texting COVIDNC to 898211. Vaccine providers can call the NC COVID-19 Vaccine Provider Help Desk at 877-873-6247. For all other questions, the DHHS Customer Service Center can assist in finding programs and people to help you. Call 1-800-662-7030.

Subject Description Telephone
Alcohol/Drug Council of N.C. Information and Referral 1-800-688-4232
Casaworks for Families Residential Resource Initiative 1-800-367-2229
Child Abuse and Neglect To make a report of suspected child abuse and neglect – contact a county department of Social Services To locate a county department of Social Services visit the local DSS directory at https://www.ncdhhs.gov/divisions/social-services/local-dss-directory
Child Care Facility Information To file a complaint or ask for facility information 1-800-859-0829
Child Support Customer Service For clients of Child Support Enforcement 1-800-992-9457
Children with Special Health Care Needs 1-800-737-3028
DHHS Customer Service Center To find programs and people to help you 1-800-662-7030
Diabetes 1-877-362-2678
Division of Health Services Regulation’s Complaint Intake Unit Available to receive complaints regarding the care and services provided to patients/residents/consumers in long-term care facilities 1-800-624-3004 (within N.C.) or 919-855-4500. Hours: 9am - noon and 1pm - 4pm weekdays, except holidays.
National Suicide Prevention Lifeline Provides a trained counselor for those in crisis. 1-800-273-8255
NC Department of Military and Veterans Affairs Resources for veterans 844-624-8387
N.C. Kids Adoption and Foster Care Network 1-877-NCKIDS-1 (1-877-625-4371)
NC Tracks Contact Center 1-800-688-6696
Perinatal Substance Use Project Substance use during and after pregnancy 1-800-688-4232
Pregnancy Exposure Riskline For pregnant or breastfeeding women concerned about medications and other exposures 1-800-532-6302
Problem Gambling Hotline When gambling causes financial or relationship problems 1-877-718-5543
Quitline Support for North Carolinians looking to stop smoking 1-800-QUIT-NOW (1-800-784-8669)
Safe Surrender 1-800-367-2229
NC FAST Contact Information NC FAST Contact Information
Medicaid Fraud, Waste and Program Abuse Tip Line Report Medicaid Fraud, Waste and Program Abuse 1-877-362-8471
Food and Nutrition Services or Work First Fraud Line Report Food and Nutrition Services or Work First Fraud 866-719-0141
USDA Office of the Inspector General (OIG) Hotline Click the link for information on how to report program fraud or abuse. 1-800-424-9121