State Operated Healthcare Facilities

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What We Do

The Division of State Operated Healthcare Facilities oversees and manages 13 state operated healthcare facilities that treat adults and children with mental illness, developmental disabilities, substance use disorders, and neuro-medical needs.
Director: Karen Burkes
Chief Medical Officer for Behavioral Health and IDD: Carrie Brown

DSOHF Mission: In collaboration with our partners and with a commitment to rights, equity, and inclusion, we provide a system of high-quality care to individuals whose complex behavioral and medical needs exceed the level of care available in the community.

DSOHF Values: 

  • People-Focused
  • Proactive Communication
  • Transparency
  • Diversity and Inclusion
  • Stewardship
  • Teamwork 
  • Joy

                                                                 DSOHF Frequently Used Acronyms

Contact Us

Mailing Address                                                                                                                    Phone Number
3006 Mail Service Center                                                                                                      919-855-4700
Raleigh, NC 27699 - 3006

NCDHHS Resources

Interested in becoming a State of NC Vendor? Visit the North Carolina electronic Vendor Portal or call 888-211-7440

Complaint Hotline (regarding licensed healthcare facilities/agencies/homes): Visit Complaint Intake or call 1-800-624-3004 (within NC) or 919-855-4500
Complaint Hotline Hours: 9:00am-12:00pm & 1:00pm-4:00pm weekdays (except holidays)

Questions involving Adult Care/Adult Care Licensure: Visit the NC Division of Health Service Regulation, call 919-855-3765, or email

Questions involving NC Division of Social Services: Visit the Division of Social Services or call 919-527-6335