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NCDHHS »   Providers »   Provider Info »   Child Care

Child Care

Customer Service and Contacts

Cardholder Call Center

Phone: 1-877-766-2322

County Staff Subsidy Services Section

Phone: 919-527-6590

Other Contacts

Parent Resources
Provider Contacts
County Contacts

Affiliated Computer Service (ACS) Secure Fax

Fax: 855-443-1789

  • Fax completed POS enrollment packet to ACS

 

Affiliated Computer Service (ACS) Provider Help Line 

  • Phone: 866-217-1076
    Request a SEEK Provider Packet
  • Questions about any of the documents in the packet

Affiliated Computer Service (ACS) Provider Call Center

Phone: 877-606-2776

  • Receipt of the SEEK packet
  • Paperwork missing from the packet
  • POS installation questions
  • POS device has not been received
  • Leasing a POS device
  • POS troubleshooting
  • Provider Manual questions
  • Provider Web Portal questions

Provider Contacts

Provider Info

  • Child Care
  • Health Care
    • HealthNet
    • Hearing Aid Providers
    • Jim Bernstein Community Health Leadership Fellowship Opportunity
    • Long-Term Care Ombudsman Program
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    • Rural Health Operations Services
  • Mental Health, Development Disabilities and Substance Abuse Services
    • Alcohol Drug Education Training School
    • CDW Online (Consumer Data Warehouse)
    • DOJ Settlement - Transition to Community Living Initiative
    • DWI for Providers
    • Early Periodic Screening, Diagnostic and Treatment Medicaid Services for Children
    • First Level Commitment Evaluation Program
    • I/DD Systems of Services
    • Look-Behind Quality Assurance Program
    • NC Incident Response Improvement System (IRIS)
    • NC-SNAP (NC Support Needs Assessment Profile)
    • NCTracks
    • Pharmacology
    • Plan(s) of Correction
    • Printable Interview Forms
    • Problem Gambling
    • Provider Monitoring
    • Records Management
    • Reporting Requirements
    • Service Definitions
    • Telepsychiatry
    • Training Information
    • Treatment Accountability for Safer Communities (TASC)
  • Prevention- Guidance Documents

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Contact Information

NC Department of Health and Human Services
2001 Mail Service Center
Raleigh, NC 27699-2000
Customer Service Center: 1-800-662-7030
For COVID-19 questions call 1-888-675-4567
Visit RelayNC for information about TTY services.

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https://www.ncdhhs.gov/providers/provider-info/child-care