Child Care

Customer Service and Contacts

Cardholder Call Center

Phone: 1-877-766-2322

County Staff Subsidy Services Section

Phone: 919-527-6590

Other Contacts

Parent Resources
Provider Contacts
County Contacts

Affiliated Computer Service (ACS) Secure Fax

Fax: 855-443-1789

  • Fax completed POS enrollment packet to ACS


Affiliated Computer Service (ACS) Provider Help Line 

  • Phone: 866-217-1076
    Request a SEEK Provider Packet
  • Questions about any of the documents in the packet

Affiliated Computer Service (ACS) Provider Call Center

Phone: 877-606-2776

  • Receipt of the SEEK packet
  • Paperwork missing from the packet
  • POS installation questions
  • POS device has not been received
  • Leasing a POS device
  • POS troubleshooting
  • Provider Manual questions
  • Provider Web Portal questions

Provider Contacts