Hurricane Florence

Hurricane Florence caused wide-ranging effects on North Carolina and the people that DHHS serves. This information will continue to be updated.

If you want to help:

  • Do you want to volunteer to help with Hurricane Florence recovery? Whether you're a nurse, physician, behavioral health professional or a member of the public, North Carolina needs you. Learn more about how you can help.
  • If you are interested in contributing to Hurricane Florence relief efforts, monetary donations are currently being accepted through the NC Disaster Relief Fund. You can also text "Florence" to 20222.
  • If you are a health care professional or volunteer working on recovery efforts, important health safety tips and information can be found here.

If you are a Medicaid beneficiary or provider:

If you receive Food and Nutrition Services (FNS) benefits:

  • Electronic Benefits Transfer (EBT) cards can be used at any authorized retailer, even if you are out-of-state.
  • Lost or damaged EBT cards can be replaced by calling the EBT Call Center at 1-888-622-7328.
  • If your FNS benefits were due to be recertified, the certification period has been automatically extended for an additional six months in certain counties. Learn more.

If you are in need of, or are receiving, behavioral health care:

  • If you are uninsured or are a Medicaid beneficiary, you can access care by calling your regional behavioral health Local Management Entity/Managed Care Organization (LME/MCO).
  • SAMHSA has a Disaster Distress Helpline at 1-800-985-5990 that is available year-round, 24 hours a day, seven days a week to provide immediate crisis counseling for people who are experiencing emotional distress related to natural or human-caused disasters.
  • Learn more about other behavioral health resources available from DHHS and our partners.

If you need replacement records:

  • To help citizens affected by Hurricane Florence, Governor Roy Cooper has ordered the North Carolina Vital Records Office to temporarily waive its fees for North Carolinians who have been impacted by the storm and need replacement vital records. This includes replacement birth, death, marriage and divorce certificates.

If your medical practice was damaged:

  • The North Carolina Medical Society Foundation (NCMSF), with the generous support of partners and donors, has established a program to aid medical practices impacted by Hurricane Florence as they repair and rebuild.

Latest information:

Please visit the NC Department of Public Safety website and follow these accounts on Twitter for updates: