Food and Nutrition Services Quality Assurance Unit The Quality Assistance Unit of the Division of Social Services operates the Food and Nutrition Services Quality Control Program. This unit is usually referred to as Quality Control or “QC”. The Food and Nutrition Services Quality Control Program is a federally mandated measurement system that determines the level of accuracy in providing benefits to participants of Food and Nutrition Services. Individual recipient's records are reviewed to determine if the household was correctly determined eligible to participate and whether they received the level of benefits to which they were entitled. The QC Unit also measures the accuracy of the decisions to deny, suspend or terminate participation in Food and Nutrition Services. These reviews are used to determine States' performance in administering the Program and associated penalties for poor performance. Data collected by QC are also used for program improvement and analysis. QC Staff Raleigh Office: North Carolina Division of Social Services Quality Assurance Unit 820 S. Boylan Avenue Mail Service Center 2416 Raleigh, NC 27699-2416 Phone Number (919) 527-6260 Fax (919) 334-1266Pat Moore: Program Administrator (919) 527-6282, (919) 830-6530 QC Coordinator VACANT: 877-219-0064, 336-634-5722, fax 775-923-7449 Lead AnalystsGinger Alphin: 877-219-0063, 910-564-5341, fax 910-292-4085Alecha Boston: 855-791-1103, 828-754-2713, fax 704-461-0007 QC AnalystsBetty Jo Gardner-Oliver: 888-414-0325, 910-895-6636, fax 910-557-9311Kristi Street: 855-462-3447, fax 828-738-1449Ramonda Anderson: 855 - 802-5492, 910 - 582-7127, fax 910-225-5016Leslie Bergeron: 855-675-0509, 919-581-1054, fax 919-584-8133Vicki Mabe: 855-219-5580, 336-593-2606, fax 336-793-9041Stephanie Quick: 855-266-7507, 910-997-7740, fax 910-817-4788Connie Lanier: 844-707-6483, 252-747-2140, fax 252-243-4749Lori Freeman: 866-322-0083, 828-261-0603, fax 828-666-1259 Note: The first number listed for each analyst is a toll free number from within North Carolina. Food and Nutrition Services Payment Accuracy Data The Quality Assurance Unit provides payment accuracy data on active and negative cases to the Food and Nutrition Services and Energy Program Representatives on a monthly basis. A Negative case is one in which a negative action has occurred. For example, the application is denied, the case is closed or the case is suspended. All reports include information reported by State QC. However, the official final federal review findings are released in early July of the following federal fiscal year. For example, Federal Fiscal Year 2011 rates will be issued by July 1, 2012. Food and Nutrition Services payment accuracy reports can be found on the Statistics and Reviews web page.