Food and Nutrition Services Quality Control Unit

The Quality Control Unit of the Division of Child and Family Well-Being operates the Food and Nutrition Services Quality Control Program. This unit is usually referred to as Quality Control or “QC”. The Food and Nutrition Services Quality Control Program is a federally mandated measurement system that determines the level of accuracy in providing benefits to participants of Food and Nutrition Services. Individual recipient's records are reviewed to determine if the household was correctly determined eligible to participate and whether they received the level of benefits to which they were entitled. The QC Unit also measures the accuracy of the decisions to deny, suspend or terminate participation in Food and Nutrition Services. These reviews are used to determine States' performance in administering the Program and associated penalties for poor performance. Data collected by QC are also used for program improvement and analysis. Please email dss.fns.quality.control@dhhs.nc.gov regarding questions about the Food and Nutrition Services Quality Control Program. The FNS payment error rate is not a fraud rate. Please see U.S. Department of Agriculture Food and Nutrition Service for additional information.

QC Staff
Raleigh Office: North Carolina Division of Child and Family Well-Being
Food and Nutrition Services Section Quality Control Unit
1915 Health Services Way
2416 Mail Service Center 
Raleigh, NC 27699-2416 
Phone Number (919) 707-5659
Fax (984) 236-8205

QC Program Administrator
Pat Moore: Program Administrator (919) 707-5639, (984) 236-8194
 
QC Coordinator
Alecha Boston: 828-205-7303, fax 984-236-8181
Ginger Alphin: fax 984-236-8198
Margaret Reece (QC Trainer): 919-670-7798, fax 984-236-8192

QC Lead Analysts
Connie Lanier:  252-406-0917, fax 984-236-8184
Betty Jo Gardner-Oliver: 910-530-0142, fax 984-236-8182

QC Analysts
Chrystal Harris: 910-380-0233, fax 984-236-8183
Cynthia Nettles: 828-394-8122
Jan Myers: 828-678-1255, fax 984-236-8185
Jeffrey Wood:  910-612-9512, fax 984-236-8186
Jeremy VanderElst: 336-609-3611, fax 984-236-8187
Jessica Baker: 910-855-2376; fax 984-236-8188
Kim Hill: 252-718-9800; fax 984-236-8189
Kineta Rogers: 919-449-4188
Kristi Street: 828-200-1085, fax 984-236-8190
Lori Freeman: 828-514-6675, fax 984-236-8191
Melissa K. Lewis: 252-718-9984, fax 984-236-8193
Ramonda Anderson: 984-202-3366; fax 984-236-8195
Roxanne Douglas: 910-836-2943, fax 984-236-8196
Stephanie Quick: 910-674-2500, fax 984-236-8197

Food and Nutrition Services Quality Control
Food and Nutrition Services (North Carolina's SNAP) quality control system measures how accurately North Carolina County agencies determine a household's eligibility and benefit amount. It consists of both state agency reviews and federal reviews. The key objects of the quality control system are:

  • To measure the accuracy of states' SNAP eligibility and benefit determinations
  • To provide program data timely and regularly for continuous program improvement through corrective actions that help ensure benefit and eligibility accuracy.

The Quality Control Unit provides accuracy data on active and negative cases. An Active case is one in which FNS benefits are received and utilized. A Negative case is one in which a negative action has occurred. For example, the application is denied, the case is closed or the case is suspended.

Food and Nutrition Services Quality data reports can be found on the FNS Caseload Statistics Reports web page. All reports (state and federal) include information reported by State QC. The official final error rates are released on June 30.

Note: QC payment error rates are not "fraud" rates.

Additional information can be found at USDA Food and Nutrition Services site as follows: SNAP Quality Control I Food and Nutrition Services

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