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Hurricane Florence

Hurricane Florence has caused wide-ranging effects on North Carolina and the people that DHHS serves. This information will continue to be updated.

What you should know for after the storm:

If you want to help:

  • Do you want to volunteer to help with Hurricane Florence recovery? Whether you're a nurse, physician, behavioral health professional or a member of the public, North Carolina needs you. Learn more about how you can help.
  • If you are interested in contributing to Hurricane Florence relief efforts, monetary donations are currently being accepted through the NC Disaster Relief Fund. You can also text "Florence" to 20222.
  • If you are a health care professional or volunteer working on recovery efforts, important health safety tips and information can be found here.

If you are a Medicaid beneficiary:

  • If you are evacuated you can still see a doctor, even if you are out of state.
  • DHHS will allow early prescription drug refills by Medicaid pharmacists to make sure you have enough medications throughout the storm and its aftermath.
  • DHHS is working with federal and county partners to provide additional flexibility to people enrolled in the Medicaid program and their health care providers during and after Hurricane Florence.
  • More information is available at medicaid.ncdhhs.gov/nc-medicaid-hurricane-florence-response-recovery, including information for providers.

If you receive Food and Nutrition Services (FNS) benefits:

  • Electronic Benefits Transfer (EBT) cards can be used at any authorized retailer, even if you are out-of-state.
  • Lost or damaged EBT cards can be replaced by calling the EBT Call Center at 1-888-622-7328.
  • There are additional flexibilities for people in the FNS program, including how you can purchase hot food, report a food loss and get replacement benefits.

If you receive WIC benefits:

  • There are flexibilities for people in the Special Supplemental Nutrition Program For Women, Infants, and Children (WIC) program. Learn how you can get WIC benefits issued remotely.

If you are in need of, or are receiving, behavioral health care:

  • If you are uninsured or are a Medicaid beneficiary, you can access care by calling your regional behavioral health Local Management Entity/Managed Care Organization (LME/MCO).
  • SAMHSA has a Disaster Distress Helpline at 1-800-985-5990 that is available year-round, 24 hours a day, seven days a week to provide immediate crisis counseling for people who are experiencing emotional distress related to natural or human-caused disasters.
  • Learn more about other behavioral health resources available from DHHS and our partners.

About our mobile ED and medical shelters:

  • NC Mobile Emergency Department – The five-bed mobile Emergency Department set up in the parking lot of South Lenoir High School closed at 7 a.m. on Tuesday, September 25 after serving people shut off by flooding from access to UNC Lenoir Health Care. The portable facility began operations at 11 a.m. September 16. It is one element of a larger Mobile Disaster Hospital maintained by the NC Office of Emergency Medical Services, part of the NC Department of Health and Human Services.
  • Medical Shelters – In response to Hurricane Florence, NCDHHS established five medical shelters for evacuees with non-acute medical needs. As care needs have diminished, medical shelters in Charlotte, Goldsboro and High Point have been closed, while the shelter in Clayton and Wilmington remain open. Each shelter is staffed by doctors, nurses, physician assistants, nurse practitioners, respiratory therapists, emergency medical technicians and paramedics. Patients must be referred to the shelters by Local Emergency Management personnel.

Latest information:

Please visit the NC Department of Public Safety website and follow these accounts on Twitter for storm updates: