Food and Nutrition Services Quality Control Unit
The Quality Control Unit of the Division of Social Services operates the Food and Nutrition Services Quality Control Program. This unit is usually referred to as Quality Control or “QC”. The Food and Nutrition Services Quality Control Program is a federally mandated measurement system that determines the level of accuracy in providing benefits to participants of Food and Nutrition Services. Individual recipient's records are reviewed to determine if the household was correctly determined eligible to participate and whether they received the level of benefits to which they were entitled. The QC Unit also measures the accuracy of the decisions to deny, suspend or terminate participation in Food and Nutrition Services. These reviews are used to determine States' performance in administering the Program and associated penalties for poor performance. Data collected by QC are also used for program improvement and analysis. Please email dss.fns.quality.control@dhhs.nc.gov regarding questions about the Food and Nutrition Services Quality Control Program. The FNS payment error rate is not a fraud rate. Please see U.S. Department of Agriculture Food and Nutrition Service for additional information.
QC Staff
Raleigh Office: North Carolina Division of Child and Family Well-Being
Food and Nutrition Services Section Quality Control Unit
1915 Health Services Way
2416 Mail Service Center
Raleigh, NC 27699-2416
Phone Number (919) 707-5659
Fax (919) 882-9178
Pat Moore: Program Administrator (919) 707-5639, (919) 830-6530
QC Coordinator
Alecha Boston: 828-205-7303, fax 704-461-0007
Lead Analysts
Connie Lanier: 252-406-0917, fax 252-243-4749
Betty Jo Gardner-Oliver: 910-530-0142, fax 910-557-9311
QC Analysts
Kristi Street: 828-200-1085, fax 828-738-1449
Stephanie Quick: 910-674-2500, fax 910-817-4788
Lori Freeman: 828-514-6675, fax 828-666-1259
Chrystal Harris: 910-380-0233, fax 910-292-4069
Jeffrey Wood: 910-612-9512, fax 910-401-1079
Jan Myers: 828-678-1255, fax 828-372-0224
Jeremy VanderElst: 336-609-3611, fax 336--308-4779
Roxanne Douglas: 910-836-2943, fax 910-401-1566
Jessica Baker: 910-855-2376; fax 910-565-6074
Kim Hill: 252-718-9800; fax 828-470-7987
Ramonda Anderson: 984-202-3366; fax 910-226-5016
Food and Nutrition Services Quality Control
Food and Nutrition Services (North Carolina's SNAP) quality control system measures how accurately North Carolina County agencies determine a household's eligibility and benefit amount. It consists of both state agency reviews and federal reviews. The key objects of the quality control system are:
- To measure the accuracy of states' SNAP eligibility and benefit determinations
- To provide program data timely and regularly for continuous program improvement through corrective actions that help ensure benefit and eligibility accuracy.
The Quality Control Unit provides accuracy data on active and negative cases. An Active case is one in which FNS benefits are received and utilized. A Negative case is one in which a negative action has occurred. For example, the application is denied, the case is closed or the case is suspended.
Food and Nutrition Services Quality data reports can be found on the FNS Caseload Statistics Reports web page. All reports (state and federal) include information reported by State QC. The official final error rates are released on June 30.
Note: QC payment error rates are not "fraud" rates.
Additional information can be found at USDA Food and Nutrition Services site as follows: SNAP Quality Control I Food and Nutrition Services (https://www.fns.usda.gov/snap/qc)