Food and Nutrition Services Quality Control Unit

The Quality Control Unit of the Division of Social Services operates the Food and Nutrition Services Quality Control Program. This unit is usually referred to as Quality Control or “QC”. The Food and Nutrition Services Quality Control Program is a federally mandated measurement system that determines the level of accuracy in providing benefits to participants of Food and Nutrition Services. Individual recipient's records are reviewed to determine if the household was correctly determined eligible to participate and whether they received the level of benefits to which they were entitled. The QC Unit also measures the accuracy of the decisions to deny, suspend or terminate participation in Food and Nutrition Services. These reviews are used to determine States' performance in administering the Program and associated penalties for poor performance. Data collected by QC are also used for program improvement and analysis. The FNS payment error rate is not a fraud rate. Please see U.S. Department of Agriculture Food and Nutrition Service for additional information.

QC Staff
Raleigh Office: North Carolina Division of Social Services 
Quality Control Unit 
5601 Six Forks Rd 
Mail Service Center 2416 
Raleigh, NC 27699-2416 
Phone Number (919) 527-6260
Fax (919) 334-1266
Pat Moore: Program Administrator (919) 707-5639, (919) 830-6530

QC Coordinator

Lead Analysts
Alecha Boston: 855-791-1103, 828-754-2713, fax 704-461-0007
Connie Lanier:  855-219-5580, 336-593-2606, fax 336-793-9041

QC Analysts
Betty Jo Gardner-Oliver: 888-414-0325, 910-895-6636, fax 910-557-9311
Kristi Street: 855-462-3447, fax 828-738-1449
Ramonda Anderson: 855 - 802-5492, 910 - 582-7127, fax 910-225-5016
Stephanie Quick: 855-266-7507, 910-997-7740, fax 910-817-4788
Lori Freeman: 866-322-0083, 828-261-0603, fax 828-666-1259
Chrystal Harris: 888-839-3564, 910-576-0025, fax 910-292-4069
Jeffrey Wood:  833-784-2190, 910-205-3788, fax 910-401-1079
Jennifer Fracheur:  833-696-0171,  336-334-0126, fax 336-308-4779
Jan Myers: fax 828-372-0224

Note: The first number listed for each analyst is a toll free number from within North Carolina.

Food and Nutrition Services Payment Accuracy Data
The Quality Control Unit provides payment accuracy data on active and negative cases to the Food and Nutrition Services and Energy Program Representatives on a monthly basis. A Negative case is one in which a negative action has occurred. For example, the application is denied, the case is closed or the case is suspended.

Food and Nutrition Services payment accuracy reports can be found on the Statistics and Reviews web page. All reports (state and federal) include information reported by State QC. The official final error rates are released on June 30.