DSS Contact Information
Please Note: If you have concerns about the possible abuse or neglect of a child please contact your local county department of social services and ask for a CPS intake worker. A listing of all 100 county departments of social services may be accessed at http://www.ncdhhs.gov/dss/local/.
| Program/Service | Phone Number |
| Adoption Assistance/ICAMA | 919-527-6370 |
| Adoption Review and Indexing | 919-527-6370 |
| Child Support Enforcement | 919-855-4755 |
| Child Welfare Policy (including Child Protective Services, Foster Care, and Adoption) | 919-527-6340 |
| Child Welfare Customer Service | 919-527-6340 |
| Community Child Protection Teams | 919-527-6430 |
| Crisis Intervention | 919-527-6300 |
| Domestic Violence | 919-527-6430 |
| Emergency Assistance | 919-527-6300 |
| Energy Assistance | 919-527-6300 |
| Food and Nutrition Services | 1-866-719-0141 |
| Fraud Reporting | 1-866-719-0141 |
| Hearing and Appeals | 919-855-3260 |
| Independent Living Program for Foster Children (NC LINKS) | 919-527-6351 |
| Interstate Compacts, International Adoptions and Private Adoptions | 919-527-6390 |
| Interpreting Services | 919-527-6420 |
| Licensing Child Placing Agency Family Foster Homes Maternity Homes Residential Child Care Homes |
1-828-232-3160 |
| Performance Management/Reporting and Evaluation Management | 919-527-6260 |
| Refugee Assistance | 919-527-6300 |
| Social Services Commission | 919-527-6420 |
| Work First Benefit Diversion Work First Services Work First Family Assistance |
919-527-6300 |
E-mailing us is an efficient and easy way to get the information you need in a timely manner. Request for information or to send general comments please send us an email at dssweb@dhhs.nc.gov. It is our division policy to respond to all email within 5 business days.