NC Medicaid Expands Website to Include New Resources for Medicaid Beneficiaries and Applicants

Raleigh

The North Carolina Department of Health and Human Services today announced the launch of a new online portal for North Carolinians receiving or looking to apply for Medicaid. The portal provides Medicaid resources in an easy-to-use web platform and includes information about Medicaid Managed Care, set to launch July 1, 2021.

“The new website is another step Medicaid is taking to give Medicaid beneficiaries the information they need in a user-friendly, comprehensive manner,” said NCDHHS Deputy Secretary for NC Medicaid Dave Richard. “It offers a wide variety of information and functionality and  answers almost any question someone may have about our current Medicaid program and about Medicaid Managed Care.”

The NC Medicaid Beneficiary portal is available in English and Spanish. It retains all information that was on the previous “Beneficiaries” page, but organizes it in a more user-friendly way, adding easy-to-follow graphics and links. The portal adds a collection of over 70 common questions and answers and a Help Center Assistant search feature that guides users to the topics of most interest to them. More questions and answers will be added as they come in from users through the Medicaid Contact Center and other sources. The portal will also offer new educational materials regarding telehealth services to help our beneficiaries feel more confident accessing health care in a virtual format during COVID-19 and beyond.

Information and functionality will continue to be added to support greater self-service and more ways for beneficiaries to manage their Medicaid account. These will include personalized account views, a single password to access the portal and integration with NC FAST and other systems. It will also include the ability to get real-time assistance with an agent online through a bilingual chat feature.

For more information on NC Medicaid, visit https://medicaid.ncdhhs.gov. 

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