Teamwork and Collaboration

See what John Resendes and Elizabeth Frederickson from The Office of Rural Health say about Teamwork and Collaboration. View the video here.

  • Cooperates with others to accomplish common goals
  • Works with external constituents and other employees to achieve shared goals
  • Treats others with dignity and respect
  • Maintains a friendly demeanor
  • Values the contributions of others
  • Communicates confidently and clearly using visual, written and verbal methods
  • Understands, respects and responds non-judgmentally to those different from himself or herself
  • Builds effective teamwork
  • Uses negotiation and persuasion to mobilize others to work toward a common goal



See what Tammy Perry from Disability Determination Services says about Accountability. View the video here.

  • Accepts full responsibility for oneself and for one’s contribution as a team member
  • Displays honesty and truthfulness
  • Confronts problems quickly
  • Displays a strong commitment to organizational success and inspires others to commit to goals
  • Demonstrates a commitment to delivering on his or her public duty and presenting oneself as a credible representative of the agency and state, to maintain the public’s trust


Continuous Improvement and Development

See what Tiffany Perdue from the State Laboratory of Public Health says about Continuous  Improvement and Development. View the video here.

  • Demonstrates a commitment to continuous improvement and professional development
  • Improves work processes
  • Demonstrates flexibility in response to new or improved work processes
  • Proactively seeks opportunities to learn new capabilities, skills and knowledge
  • Acquires the skills needed to continually enhance his or her contribution to the state and to his or her profession
  • Proactively supports the growth and development of self and others
  • Promotes learning instead of blame when things go wrong
  • Communicates confidence in one’s own and others’ abilities to be successful, especially at challenging, new tasks
  • Understands and applies technical and professional concepts that are important to the agency’s business environment


Customer Service

See what Lynn McCarn from The Division of Services for the Blind says about Customer Service. View the video here.

  • Consistently demonstrates a strong commitment to providing value-added services to external and internal customers
  • Proactively identifies customer needs and requirements, delivers quality service and continuously improves performance of self and others
  • Develops, implements and evaluates work processes which are both efficient and effective from the customers’ perspective


Diversity and Inclusion

See what Daisy Rivenbark with the Division of Services for the Deaf and the Hard of Hearing says about Diversity and Inclusion.

  • Demonstrates an open-minded approach to understanding people, regardless of their gender, age, race, national origin, religion, ethnicity, disability status or other characteristics
  • Treats all people fairly and consistently and with dignity and respect
  • Effectively builds an inclusive work environment, composed of people from diverse backgrounds and with diverse perspectives, where everyone feels welcomed and valued and is allowed the opportunity to use his or her skills, abilities and knowledge to succeed


Safety and Health

See what Michael Viar with the Division of Child Development and Early Education says about Safty and Health. View the video here.

  • Consistently demonstrates a strong commitment to providing state employees with a safe and healthy workplace
  • Proactively identifies and reduces, or takes action to reduce, risks and hazards and abides by regulatory requirements
  • Understands the importance of safe work practices and personal protective equipment, enables assigned employees to do the same and acts to correct unsafe conditions, not waiting for others to correct issues
  • Develops, implements and evaluates work processes (utilizes Hazard Recognition practices) that address immediate risk and also improves systems to address future risk
  • Complies with all state and agency safety requirements for the position, including training, medical clearance, use of personal protective equipment, injuries/illness reporting requirements, and medical treatment for work-related injuries/illness