Professional Licensure

Person-Centered Planning

A Person-Centered Plan (PCP) focuses on the strengths, interests and needs of an individual. PCP is an ongoing process designed to help consumers choose the methods and resources and find their own pathways to success. The planners help the consumers figure out where the consumers want to go and decide the best way to get there. This leads to greater inclusion as members of both community and society.

Documentation and Training
Three hours of PCP documentation training is required for anyone who is responsible for writing PCPs. It is not required to use the curriculum developed by the Division of Mental Health, Developmental Disabilities and Substance Abuse Services (DMH/DD/SAS), however, it is offered as an option to complete the training requirement. Everyone must have records of the 3 hours of training, regardless of where it was obtained.

CABHA Person-Centered Thinking/Recovery Training Information

Optional Course About Children Satisfies Second 6-Hour Requirements
Recovery/Resilience, System of Care and Person-Centeredness in Services for Youth and Their Families

Administrative Guide | Participant Readings | Supplemental Readings

Forms and Publications

Provider Monitoring

The Provider Monitoring process is designed for:

  • Entry into the provider network
  • The evaluation of service providers against quantitative and qualitative measures
  • For determining advanced placement status

The provider monitoring process is used to monitor both Medicaid and State-funded behavioral health services.

Review Information and Tools

Routine monitoring consists of a routine review and a post-payment review.

  • For Licensed Independent Professionals (LIPs) that includes the LIP Review Tool and the LIP Post-Payment Review Tool.
  • For provider agencies, the selection of tools is determined by the type services provided.
    • The Routine Monitoring Tool is used except when the agency provides Unlicensed AFL services, in which case the Unlicensed AFL Review Tool is used.
    • The specific post-payment review tool(s) to be used is based on the combination of services included in the sample.
    • For those services that DHSR-MHL surveys on an annual basis (i.e., residential services and opioid treatment services), only a post-payment review is done. 

Refer to the Instructions and Overview sections in each workbook for a detailed description of how the workbooks are organized and for more information on how all the component parts of the review fit together.

Frequently Asked Questions

Review Tools for Routine Monitoring of Licensed Independent Practitioners

Review Tools for Routine Monitoring of Provider Agencies

Provider Review Database

Email us questions or comments about the new tools or the provider monitoring process. Include the issue in the subject line.

NC SNAP Examiner Certification Training

NC SNAP Examiner Certification Training is only available to people who are required to complete or review NC SNAP assessments as a part of their job responsibilities.

NC SNAP assessments can only be administered by certified NC SNAP examiners.

If a person receiving developmental disability (DD) services does not have an assigned Care Coordinator, a Qualified Professional (QP) will administer NC SNAP. The local management entity/managed care organization (LME/MCO) is responsible for assigning the administration of the NC SNAP to a DD service provider.

We recommend that the following individuals receive training:

  • Case manager Supervisor
  • Care Coordinator Supervisor
  • Case Managers
  • Care Coordinators
  • Qualified Professionals assigned to administer the NC SNAP

To register for NC SNAP examiner certification training, you must be referred by, and register through, your LME/MCO.

Once you have completed the training, you will be assigned a certification number. You must record your number on all completed NC SNAP assessments.

NC SNAP Examiner Certification Training Schedule