NC DHHS Technology Center


The NC DHHS Technology Center actively engages in initiatives which contribute to the proliferation of clinical and administrative health information across the state to improve the health, safety and well-being of all North Carolinians.


To be an active partner with public and private health care stakeholders in the design and delivery of innovative digital health solutions which provide high quality, cost effective services for all North Carolinians.


  • Advocate for the patient and for the provider - Do the Right Thing
  • Commitment to data quality, service, security and privacy
  • Seek Opportunities for Innovation and Collaboration
  • Respectful Transparency
  • Performance Driven

Health Information Technology in North Carolina

The rapid growth and advances across the digital health eco-system continue to transform the delivery of health care across our state. North Carolina has a number of nationally recognized leaders and institutions, in both the public and private sector, which well-positions us to be leaders in digital health. We have common goals across the eco-system of increasing quality, managing costs, equipping health care providers, and delivering exceptional patient experiences.

The NC DHHS Technology Center is committed to being an engaged and active partner in the discovery, development, implementation, and advancement of digital health technologies which make positive contributions in achieving our shared goals which promote the health and well-being of all North Carolinas.

The NC DHHS Technology Center was a sponsor for the following conferences:

November 17-18, 2020: The North Carolina Chapter of HIMSS: Embrace & Engage: Transforming Healthcare from the Mountains to the Sea

NC HIMSS hosted their annual conference virtually. The NC HIMSS conference featured the latest health information and technology-based content from expert speakers—all online. Participants had the opportunity to earn CME, CNE and/or CPE credits during the virtual event.

The NC DHHS Technology Center introduced the session Bridging the Home/Hospital Divide: Utilizing Technology to Care for the Whole Patient presented by Ginny Bass with Atrium Health. This session highlighted Atrium Health's Connection Nurse Program and how they have leveraged technology to maintain personal connections for their patients during the COVID-19 pandemic.

September 16-17, 2019: NCHICA 25th Annual Conference & Exhibition

NCCARE360 was a featured speaker in the following sessions:

Connecting the Clinical and Community Networks through NCCARE360

North Carolina, through NCCARE360, is the first state in the country to create a shared statewide technology infrastructure and coordinated community networks uniting health care and human services, enabling providers to connect North Carolinians to the resources they need to be healthy, safe and well. Through a public-private partnership between NC DHHS and the Foundation for Health Leadership & Innovation, and a novel collaboration between NC 2-1-1, Expound, and Unite Us, NCCARE360 is a groundbreaking tool that has the power to transform lives and impact communities across North Carolina.

NCCARE360: Lessons Learned from Early Adopters

NCCARE360, the first statewide coordinated network with a shared technology infrastructure, began implementation in January 2019. The panel included members of the NCCARE360 team, health care providers and community organizations who shared their experiences and lessons learned using the platform to unite health care and human services.

Per NCHICA, “this podcast features Dr. Betsey Tilson, State Health Director and Chief Medical Officer at the NC Department of Health and Human Services (NC DHHS). Betsey discusses NCCARE360, the first statewide coordinated network that unites healthcare and human services organizations with a shared technology platform allowing for a coordinated, community-oriented, person-centered approach for delivering care in North Carolina. NCCARE360 is a public-private partnership led by NC DHHS and the Foundation for Health Leadership & Innovation, along with partners United Way of NC, Expound Decision Systems and Unite Us. It launched in January 2019 and is now live in 15 counties, with 17 more currently in process. Their goal is to have it operating statewide by the end of 2020.”

NOTE: As of June 2020, NCCARE360 is available in every county in North Carolina.

November 13, 2019: 2019 DHIT Summit – Digital Health 360 – Accelerating the Future of Health

The DHIT Summit convened internationally recognized thought leaders and key stakeholders from across the US and Canada to dig deep into how Digital Health can pervasively be used to transform health.

Corey Mercy, Deputy Chief Technology Officer, presented.


NC Office of Health Information Technology

NC DHHS Cloud Computing Strategy

NC State Medicaid Health Information Technology Plan (SMHP)


NC Medicaid EHR Incentive Program 

Public Health and Meaningful Use

Health Information Technology Annual Report, January 2016

Health Information Exchange Authority

NC HealthConnex (NC HIEA) Update:

As of the passing of HB 70 in June 2019, the law includes the following deadlines for NC licensed health care providers and other organizations to submit clinical and demographic data (unless otherwise noted) to NC HealthConnex:

June 1, 2018: The following providers should have connected to NC HealthConnex or received an extension to connect if they provide Medicaid services and have an electronic health record system (EHR):

  • Hospitals 
  • Physicians (except for Psychiatrists)
  • Physician assistants
  • Nurse practitioners

June 1, 2020 (Note: the COVID-19 Recovery Act (NCSL 2020-3) has extended this deadline to October 2021. Please see the COVID-19 Recovery Act update below.):

  • All other providers of Medicaid and state-funded services unless otherwise specified in law
  • Local Management Entities/Managed Care Organizations (required to submit claims data)

June 1, 2021:

  • Dentists
  • Ambulatory Surgical Centers
  • Psychiatrists
  • State Laboratory of Public Health operated by NC DHHS 
  • Pharmacies (required to submit claims data)
  • NC DHHS State health care facilities (required to submit claims data) 

HB 70 now exempts certain provider types from the mandatory requirement to connect and send data to the HIE network, NC HealthConnex. The following provider types have the option to connect on a voluntary basis, however they are no longer required:

  1. Community‐based long‐term services and supports providers, including personal care services, private duty nursing, home health, and hospice care providers.
  2. Intellectual and developmental disability services and supports providers, such as day supports and supported living providers.
  3. Community Alternatives Program waiver services (including CAP/DA, CAP/C, and Innovations) providers.
  4. Eye and vision services providers.
  5. Speech, language, and hearing services providers.
  6. Occupational and physical therapy providers.
  7. Durable medical equipment providers.
  8. Nonemergency medical transportation service providers.
  9. Ambulance (emergency medical transportation service) providers.
  10. Local education agencies and school‐based health providers.

COVID-19 Recovery Act Provides Relief to HIE Act June 1 Deadline 

In response to the COVID-19 pandemic, the COVID-19 Recovery Act (NCSL 2020-3) was signed into law by Governor Roy Cooper on Monday, May 4. Section 3E.1.(a) addresses the connection requirement to the state-designated HIE Network - NC HealthConnex, extending the June 1, 2020, connection deadline to October 1, 2021. In addition, all providers who have shown a good faith effort to connect to NC HealthConnex and have a valid Participation Agreement on file will also have the extended deadline of October 1, 2021. This extension of time will allow the large queue of health care providers who are in active onboarding to complete the connection process. Connecting to NC HealthConnex can take up 12 months, depending on your EHR software. 

Please note: If you were mandated to connect by June 1, 2020, your new deadline is October 1, 2021. Providers who have signed a Participation Agreement do not need to take further action. The NC HealthConnex technical team will reach out when technical discussions are to begin with your practice. 

For additional information on connection requirements, please email or call 919-754-6912.

Related Links

Centers for Medicare and Medicaid Services
Office of the National Coordinator for Health Information Technology



Corey R. Mercy
Deputy Chief Technology Officer
Information Technology Division

Mailing Address:
2015 Mail Service Center
Raleigh, NC 27699-2015

Physical Address:  
Anderson Building 
695 Palmer Drive
Raleigh, NC 27603