Medicaid Program Representatives
The Medicaid Operational Support Team provides direct support to the local NC DSS offices. Applicants, beneficiaries, and providers should contact their local DSS office for support. The local DSS directory is accessible below:
Link to Local DSS Offices Directory
Medicaid Operational Support Team
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Christy Berrong
christy.berrong@dhhs.nc.gov
828-837-9719
DHB OST Manager -
Patricia Fields
Patricia.Fields@dhhs.nc.gov
828-738-9911 (office)
Serving: Catawba, Cherokee, Clay, Graham, Haywood, Jackson, Macon, Swain, Transylvania, EBCI -
Courtney Wyke
Courtney.Wyke@dhhs.nc.gov
919-210-2102 (office)
Serving: Buncombe, Cleveland, Henderson, Madison, McDowell, Polk, Rutherford, Mitchell, Yancey -
Christine Coffey
Christine.Coffey@dhhs.nc.gov
336-940-3894 (office)
Serving: Alexander, Alleghany, Ashe, Cabarrus, Forsyth, Iredell, Rowan, Watauga, Wilkes -
Letarsha Thomas
Letarsha.Thomas@dhhs.nc.gov
919-632-1093 (office)
Serving: Caswell, Davidson, Davie, Durham, Randolph, Rockingham, Stokes, Surry, Yadkin -
Billy Henderson
Billy.J.Henderson@dhhs.nc.gov
984-365-0887 (office)
Serving: Alamance, Chatham, Guilford, Harnett, Hoke, Lee, Moore, Orange, Person -
Stacey Greer
Stacey.Greer@dhhs.nc.gov
910-520-4790 (office)
Serving: Bladen, Brunswick, Columbus, Duplin, Jones, New Hanover, Onslow, Pender, Sampson -
Paula Parker
Paula.Parker@dhhs.nc.gov
919-280-4705 (office)
Serving: Anson, Avery, Burke, Caldwell, Gaston, Lincoln, Mecklenburg, Union -
Paula Taylor
Paula.Taylor@dhhs.nc.gov
252-326-0293 (office)
Serving: Beaufort, Carteret, Craven, Dare, Hyde, Pamlico, Tyrell, Wake, Washington -
Afton Harvell
Afton.Harvell@dhhs.nc.gov
984-269-2721 (office)
Serving: Bertie, Camden, Chowan, Currituck, Gates, Hertford, Johnston, Martin, Pasquotank, Perquimans -
Monique Hoskins
Monique.Hoskins@dhhs.nc.gov
984-297-3527 (office)
Serving: Cumberland, Montgomery, Pitt, Richmond, Robeson, Scotland, Stanly, Wilson, Wayne -
Cynthia Juliano
Cynthia.Juliano@dhhs.nv.gov
984-318-1065 (office)
Serving: Edgecombe, Franklin, Granville, Greene, Halifax, Lenoir, Nash, Northampton, Vance, Warren