About Us

The NC Division of State Operated Healthcare Facilities oversees and manages 13 State Operated healthcare facilities that treat adults and children with mental illness, developmental disabilities and substance use disorders. We devise statewide standards of care that are unique to each disability group and program that best meet the treatment and care needs of the populations served. We partner with regional advocacy groups, local management entity/managed care organization, provider systems, the Division of Mental Health, Developmental Disabilities, and Substance Abuse Services as well as other stakeholders.

Mission Statement

The mission of the NC Department of Health and Human Services is, in collaboration with our partners, to protect the health and safety of all North Carolinians and provide essential human services.  

Purpose of the Division of State Operated Healthcare Facilities

We are a system of healthcare facilities that respects the dignity of individuals and provides individualized, compassionate, efficient, quality care to citizens of North Carolina with developmental disabilities, substance use disorders and psychiatric illnesses and whose needs exceed the level of care available in the community.

Acting With:

  • Integrity
  • Service Excellence
  • Stakeholder Participation
  • Cultural Sensitivity
  • Accountability, and in
  • Pursuit of Positive Change


Karen Burkes
Director, Division of State Operated Healthcare Facilities

3006 Mail Service Center
Raleigh, NC 27699-3006
919-855-4700 (Central Office)
24-hour Access/Crisis Hotline