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Patient Guidance for Individuals that are Hard of Hearing

  1. Home
  2. Services for the Deaf and Hard of Hearing (DSDHH)
  3. Telehealth Guidance and Resources
  • Rights to Communication Access

  • Communication Strategies

  • Technology

 

Rights to Communication Access

  • General Types of Accommodations for Hard of Hearing
  • Self-Advocacy for Hard of Hearing
  • Telehealth Glossary

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Communication Strategies

  • Appointment Checklist for Hard of Hearing People Using Telehealth
  • Communication Strategies for Telehealth Visits
  • How to Talk on the Phone or Video Call to a Person who is Hard of Hearing
  • Pre-Appointment Checklist for Hard of Hearing People Using Telehealth
  • Tips for Improving Visual Communication for Telehealth Video Visits

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Technology

  • Amplification for Telehealth, Video Conferencing & Phone Calls
  • Captioning Technology for Mobile Phone Calls
  • Communication Access Realtime Translation (CART)
  • Connecting Hearing Devices to Audio During Telehealth Video Meetings
  • Improving Internet and Device Functioning for Telehealth Visits

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Side Nav

  • Telehealth Guidance and Resources
    • Communication Accommodations Request Letter
    • General Healthcare Resources
    • Guidance for ASL Interpreters Interpreting Telehealth Appointments
    • Guidance for Healthcare Providers with Patients that are Deaf, Hard of Hearing or DeafBlind
    • Patient Guidance for Individuals that are Deaf
    • Patient Guidance for Individuals that are DeafBlind
    • Patient Guidance for Individuals that are Hard of Hearing

Contact Information

NC Department of Health and Human Services
2001 Mail Service Center
Raleigh, NC 27699-2000

Customer Service Center: 1-800-662-7030
Visit RelayNC for information about TTY services.

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