Energy Provider Portal

Coming Soon!

The State is working on making automated Energy payments directly to Providers through direct deposit. Stay tuned for further information on when this change will be made and what will be needed from Providers.

What is the Energy Provider Portal?

The North Carolina Energy Provider Portal is a web-based tool that allows utility providers to quickly, easily, and accurately conduct their utility assistance activities.

The Energy Provider Portal offers several benefits:

  • data is safe and secure, as well as easily reviewed
  • conduct activities online without needing to make phone calls or travel to county offices in person
  • quickly and easily send invoices to counties
  • receive your payments faster
  • sign or renew an energy assistance contract electronically within the portal with the ability to print out the contract
  • access and view pending accounts online

Each month the Energy Provider Portal helps over 380 providers submit invoices so that they can keep helping our neighbors in need.

 

Energy Provider Portal Training

The job aid, quick start guides, and training videos below are designed to help utility providers better understand how to enroll and use the Energy Provider Portal.  To get started, please download the complete job guide which covers every activity you may do within the portal. 

Download the Job Aid

For a less detailed refresher on enrolling or submitting an invoice, review the quick start guides below.

Utility Provider Quick Start Guide #1 - Submit a Provider Enrollment Application

Utility Provider Quick Start Guide #2 - Submit An Invoice

Training Videos

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Submitting an Enrollment Application for the First Time

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June 21, 2022

Energy Provider Help Desk Assistance

If you need additional help, please contact the ENERGY PROVIDER HELP DESK at 919-813-5460 Monday through Friday between 8:00 am ET and 6:00 pm ET.