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NCDHHS »   Providers »   Provider Info »   Mental Health, Development Disabilities and Substance Abuse Services »   NCTracks

NCTracks

NCTracks is the new multi-payer Medicaid Management Information System for the NC Department of Health and Human Services. It has three separate portals for specific internet access to different sectors of the business (Providers, Recipients and internal operations needs).

The NCTracks system

  • A system that adjudicates claims from DMA/DMH/DPH and ORHCC (professional, institutional, pharmaceutical and BH related);
  • Shares the claims processing engine of the NCTracks to process and pay claims for the Division of MH/DD/SA Services;
  • Establishes a central repository of recipient and provider data across the Division's circle of services and programs;
  • Allows the state to more closely monitor the delivery of MH/DD/SA services, and to properly measure and track area program performance;
  • Reduces the potential for over-billing and duplicate payments for the same units of service and
  • Simplifies the claims filing practices for area programs and reduces the claims payment cycle time. 
  1. SFY22 Documents 
  2. SFY21 Documents
  3. SFY20 Documents
  4. SFY19 Documents
  5. SFY18 Documents
  6. SFY17 Documents
  7. SFY16 Documents

Contact

Providers should contact:

  • Local management entity/managed care organization (LME/MCO) for NCTracks questions
  • LME for Integrated Payment and Reimbursement System related questions

Contact us for:

  • Questions regarding DMH/DD/SAS policy and clinical issues
  • General information questions about NCTracks

Mental Health, Development Disabilities and Substance Abuse Services

  • Alcohol Drug Education Training School
  • CDW Online (Consumer Data Warehouse)
  • DOJ Settlement - Transition to Community Living Initiative
  • DWI for Providers
  • Early Periodic Screening, Diagnostic and Treatment Medicaid Services for Children
  • First Level Commitment Evaluation Program
  • I/DD Systems of Services
  • Look-Behind Quality Assurance Program
  • NC Incident Response Improvement System (IRIS)
  • NC-SNAP (NC Support Needs Assessment Profile)
  • NCTracks
    • FY 2016 Documents
    • FY 2017 Documents
    • FY 2018 Documents
    • FY 2019 Documents
    • NCTracks - FY 2020 Documents
    • NCTracks - FY 2021 Documents
    • NCTracks - FY 2022 Documents
  • Pharmacology
  • Plan(s) of Correction
  • Printable Interview Forms
  • Problem Gambling
  • Provider Monitoring
  • Records Management
  • Reporting Requirements
  • Service Definitions
  • Telepsychiatry
  • Training Information
  • Treatment Accountability for Safer Communities (TASC)

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Contact Information

NC Department of Health and Human Services
2001 Mail Service Center
Raleigh, NC 27699-2000
Customer Service Center: 1-800-662-7030
For COVID-19 questions call 1-888-675-4567
Visit RelayNC for information about TTY services.

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https://www.ncdhhs.gov/providers/provider-info/mental-health-development-disabilities-and-substance-abuse-services/nctracks