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Policy Office Hours

May 2025: Child Welfare Policy Changes

May 2024: Understanding and Utilizing the Human Trafficking Screening Tool (HTST DSS-5402)

December 2023: Unlicensed Kinship Payments - CPPS System Impacts

December 2023: Unlicensed Kinship Payments -CWIS System Impacts

January 2022: Sibling Placement and Visitation

February 2022: Visitation Requirements

March 2022: Relative & Non-Relative Placements

April 2022: Permanency Planning Hearings & Concurrent Planning

May 2022: Juvenile Consultation Meetings and Care Review Team with the Department of Juvenile Justice

June 2022: Court Requirements for 17-year old Juveniles & Termination Process for the 18-21 Agreement

July 2022: Rapid Response Policy & Referral Process

November 2022: Verification of Custody Letter

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NC Department of Health and Human Services
2001 Mail Service Center
Raleigh, NC 27699-2000

Customer Service Center: 1-800-662-7030
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