County Director Letters

This page contains Dear County Director Letters that have been issued by the Division of Social Services. We have provided links below to view letters issued by other divisions. Our current year Dear county Director Letters are categorized by the section that issued the letter. A detailed description of what programs are covered by which section is provided below. Letters for previous years are listed by the year in the archive.

Section Name	Programs Covered
Business Operations/Data	Fiscal Management, Human Services Business Information Office, Data
Child Support Enforcement	Child Support Enforcement
DSS Director Office	Covers all programs. Letters posted here are letters that have been issued by the Directors Office.
Family Support Child Welfare	Child Welfare, Work First Family Assistance (Until Oct. 1, 2008)
Economic Services	Food and Nutrition Services, Energy Assistance, Crisis Intervention, Refugee Assistance, Work First Family Assistance (After Oct. 1, 2008)
Performance Management/Reporting and Evaluation Management	Performance Management/Reporting and Evaluation Management, Information Systems Support, Information Support, Quality Assurance

Business Operations/Data

Date	Letter Number	Subject
02/12/2021	BG-01-2021	County Budget Estimates, SFY 2021-22
03/15/2021	HSBIA-01-2021	Update about the ongoing Joint County/State work on our statewide Child Welfare System (CWS)
03/25/2021	BG-02-2021	Sub-Recipient Self-Assessment of Internal Control Controls and Risk
04/06/2021	HSBIA-02-2021	Commercial Off-the-Shelf Software Attachment - Commercial Off-The-Shelf (COTS) Products NC DHHS Guidance for County DSS Agencies

Child Support Services

Date	Letter Number	Subject
01/06/2021	CSS-21-01	Quarterly ACTS User Certification Report - Time Sensitive Action Needed
01/14/2021	CSS-21-03	INFORMATION: County Quarterly Report and Narrative Attachment 1 - Quarterly Narrative Attachment 2 - Quarterly Report
1/13/2021	CSS-21-02	INFORMATION: Incentive Goal Report Attachment - Incentive Goal
1/19/2021	CSS-21-04	INFORMATION: Monthly Incentive Payments SFY 2021 Attachment - Child Support Enforcement IV-D Incentives Awarded Thru January 2021
2/01/2021	CSS-21-05	CSS ACTS Reports - Information Only Attachment - CSS ACTS Reports on Worker Portal
2/05/2021	CSS-21-06	Federal Poverty Guidelines - Information Only
2/10/2021	CSS-21-07	INFORMATION: Incentive Goal Report Attachment - Incentive Goal
2/12/2021	CSS-21-08	Monthly Incentive Payments SFY 2021 - Information Only Attachment - IV-D Incentives Awarded 02-2021
2/16/2021	CSS-21-09	Policy updates regarding Intergovernmental Caseload Management of Interest and Arrears - Information Only
2/22/2021	CSS-21-10	Administrative Office of the Courts Customer Link on the Mobile Optimized Website and Enhancement of CSS ACTS Reports on the NC CSS Worker Portal - Information Only Attachment - CSS ACTS Reports on Worker Portal
3/01/2021	CSS-21-11	DSS-4721 Notice of Right to Request a Review - Information Only
3/12/2021	CSS-21-12	INFORMATION: Incentive Goal Report Attachment - Incentive Goal
3/12/2021	CSS-21-13	Monthly Incentive Payments SFY 2021 - Information Only Attachment - IV-D Incentives Awarded 03-2021
3/17/2021	CSS-21-14	Hold/Release Audit Stamp - Information Only
3/24/2021	CSS-21-15	Child Support Program Representative Coverage County Assignments- Information Only Attachment - Child Support Services Program Representative Reassignment
3/26/2021	CSS-21-16	Interactive Training Videos on Worker Portal - Information Only
4/5/2021	CSS-21-17	Quarterly ACTS User Certification Report - Time Sensitive Action Needed

Child Welfare Services

Date	Letter Number	Subject
01/04/2021	CWS-30-2020 Update 3	Intake Maltreatment and SAI Data Survey - Immediate Action Required
02/03/2021	CWS-02-2021	Adoption Promotion Program Fund - Information Only Attachment 1 - Adoption Promotion Program Criteria and Guidelines Attachment 2 - APP Fact Sheet for SFY 2020-2021 Attachment 3 - DSS – 5320 DSS Monthly Adoption Reporting Form Attachment 4 - DSS – 5320A Contract Agency Monthly Adoption Reporting and Payment Form Attachment 5 - DSS – 5113 Adoption Services Agreement (revised)
02/05/2021	CWS-03-2021	Validation of Risk Assessment tools and Statewide Electronic Child Welfare System - Information Only
02/19/2021	CWS-05-2021	Child Welfare Data Collection - Time Sensitive Attachment - 2020 Child Welfare Staffing Survey
03/10/2021	CWS-06-2021	Child Welfare Workforce Data Collection Attachment 1 - Guide to Completing the Child Welfare Workforce Data Book 2021 Attachment 2 - Child Welfare Data Book 2021
03/17/2021	CWS-07-2021	Survey Regarding Children Residing in Congregate Care - Information Only Attachment 1 - Survey A Attachment 2 - Survey B
03/30/2021	CWS-09-2021	Child Abuse Prevention Awareness Month - Information Only, Time Sensitive, Immediate
03/31/2021	CWS-10-2021	In-Home Services Focus Groups Plan - Time Sensitive
04/09/2021	CWS-11-2021	Family Reunification Services Monitoring - Information Only, Immediate Attachment 1 - Family Reunification Services Annual Report Template Attachment 2 - Family Reunification Services Addendum Template
04/09/2021	CWS-12-2021	Consolidated Appropriations Act, 2021, Public Law 116-260 - Immediate Action Attachment - Public Law 116-260 – Fact Sheet

DSS Director's Office

Date	Letter Number	Subject
5/8/2020	DIR-01-2020	County MOU Agreements - Information Only
5/13/2020	DIR-02-2020	P-EBT Follow-up to 100 County Call
5/22/2020	DIR-03-2020	P-EBT Update Attachment - Timeline of P-EBT Implementation
6/10/2020	DIR-04-2020	P-EBT Updates and Reminders
9/3/2020	DIR-05-2020	County Administration Claims System
10/26/2020	DIR-06-2020	Ryan’ Law Dashboard Pilot Attachment - Performance Measures Currently Included on Rylan’s Law Dashboard

Economic Services

Date	Letter Number	Subject
01/05/2021	EFS-FNSEP-01-2021	2021 FNS Application Time Standards Chart - Information Only Attachment - 2021 FNS Application Time Standards Chart
01/05/2021	EFS-FNSEP-02-2021	January 2021 Automated Supplements for active FNS households - For Information
01/05/2021	EFS-FNSEP-03-2021	Suspended H and I Controlled Substance Felons Assessments during COVID-19 Pandemic (effective through February 28, 2021) and Extend Sanction Dates - Information and Action Required
01/13/2021	EFS-FNSEP-04-2021	Low Income Energy Assistance Program (LIEAP) Processing Timeframe - Information & Action
1/13/2021	EFS-FNSEP-05-2021	Temporary Census Employment Income - Information Only
1/15/2021	EFS-WF-01-2021	Work First Cash Assistance Sactions (Amended) - Action Needed
1/19/2021	EFS-FNSEP-06-2021	Reference Chart of Unemployment Insurance Benefit (UIB) Types - Information Only Attachment - Unemployment Insurance Benefit (UIB) Types and Codes
1/21/2021	EFS-FNSEP-07-2021	Reallocation of Low Income Energy Assistance Program (LIEAP) and Crisis Intervention Program (CIP) funds - Time Sensitive & Reponse Required Attachment - CIP & LIEAP Reallocation Survey
1/25/2021	EFS-FNSEP-08-2021	Corrected Suspended H and I Controlled Substance Felons Assessments during COVID-19 Pandemic (effective through February 28, 2021) and Extend Sanction Dates - Information & Action Required
1/27/2021	EFS-FNSEP-09-2021	Administrative Disqualification Hearing (ADH) Timeliness, Suspension of Claim Collections and Food and Nutrition Services (FNS) State Fair Hearings Timeliness - Information Only
1/27/2021	EFS-FNSEP-10-2021	ChopChop Magazine - Information and Action Required
1/29/2021	EFS-FNSEP-11-2021	Telephonic Signature for Food and Nutrition Services Applications and Recertifications - Information and Action Required
2/01/2021	EFS-FNSEP-12-2021	February 2021 Automated Supplements for active FNS households - Information Only
2/5/2021	EFS-FNSEP-13-2021	Food and Nutrition Services (FNS) Expedited ePASS Applications - Information and Action Needed
2/8/2021	EFS-FNSEP-14-2021	Suspended H and I Controlled Substance Felons Assessments during COVID-19 Pandemic (effective through March 31, 2021) and Extend Sanction Dates - Information and Action Required
2/11/2021	EFS-FNSEP-15-2021	Duke Energy Winter Disconnection Moratorium
2/11/2021	EFS-FNSEP-16-2021	Food Lion Online EBT Purchasing
2/12/2021	EFS-FNSEP-17-2021	Crisis Intervention Program (CIP) Payment Agreements
2/16/2021	EFS-FNSEP-18-2021	Pandemic EBT Card Issuance for School Year 2020-2021 - Information and Action Attachment 1 - Initial P-EBT Notice English and Spanish Attachment 2 - March Ongoing P-EBT Notice English and Spanish Attachment 3 - P-EBT Toolkit English Attachment 4 - P-EBT Toolkit Spanish
2/18/2021	EFS-FNSEP-19-2021	Administrative Disqualification Hearing (ADH) Timeliness, Suspension of Claim Collections and Food and Nutrition Services (FNS) State Fair Hearings Timeliness - Information Only
2/18/2021	EFS-FNSEP-20-2021	Telephonic Signature for Food and Nutrition Services Applications and Recertifications - Information and Action Required
2/19/2021	EFS-RA-01-2021	Refugee Cash Assistance and Refugee Medical Assistance Certifications 3rd Extension Period - Information and Action
2/22/2021	EFS-FNSEP-21-2021	Energy Programs Outreach Plan Follow-ups - Information & Action Attachment - Energy Outreach Plan Follow-up form
2/22/2021	EFS-FNSEP-22-2021	Amended Student of Higher Education Work Requirement Exemption - Information and Action Required
2/22/2021	EFS-FNSEP-23-2021	Combine Pandemic Unemployment Insurance Benefit (PUIB) Types - Information Only
2/24/2021	EFS-FNSEP-24-2021	March 2021 Automated Supplements for active FNS households - Information Only
2/26/2021	EFS-FNSEP-25-2021	Reallocation of Low Income Energy Assistance Program (LIEAP) and Crisis Intervention Program (CIP) funds - Time Sensitive & Response Required Attachment - CIP & LIEAP Reallocation Survey 2-2021
3/01/2021	EFS-WF-02-2021	2021 Federal Poverty Income Guidelines
3/05/2021	EFS-FNSEP-26-2021	Suspended H and I Controlled Substance Felons Assessments during COVID-19 Pandemic (effective through April 30, 2021) and Extend Sanction Dates - Information and Action Required
3/05/2021	EFS-WF-03-2021	Work First Benefit Diversion and Services for Low Income Families Survey for State Fiscal Year (SFY) 2021-2022 - Time Sensitive, Responce Required Attachment - Work First Benefit Diversion and Services for Low Income Families Survey
3/05/2021	EFS-FNSEP-27-2021	Timely Household Reporting of Food Loss Waiver - Information Only
3/08/2021	EFS-FNSEP-28-2021	Amended Student of Higher Education Work Requirement Exemption - Information and Action Required
3/08/2021	EFS-FNSEP-29-2021	Amended Combine Pandemic Unemployment Insurance Benefit (PUIB) Types - Information Only
3/11/2021	EFS-FNSEP-30-2021	BJ's Wholesale Club Online EBT Purchasing - Information Only
3/17/2021	EFS-FNSEP-31-2021	Administrative Disqualification Hearing (ADH) Timeliness, Suspension of Claim Collections and Food and Nutrition Services (FNS) State Fair Hearings Timeliness - Information Only
3/17/2021	EFS-FNSEP-32-2021	Telephonic Signature for Food and Nutrition Services Applications and Recertifications - For Information and Action Required
3/26/2021	FNSEP-33-2021	North Carolina At-Home Testing Program - Information Only Attachment 1 - Press Release and Social Media Content Attachment 2 - FNS Call Center Script
03/30/2021	EFS-FNSEP-34-2021	Extended Temporary 15% increase in Food and Nutrition Services (FNS) monthly benefits - Information Only Attachment 1 - Notice to Food and Nutrition Services Recipients Attachment 2 - Notice to Food and Nutrition Services Recipients (Spanish) Attachment 3 - Language Notice (seven languages) Attachment 4 - Desk Reference effective January 1 to September 30, 2021 Attachment 5 - Desk Reference Spanish effective January 1 to September 30, 2021
03/31/2021	EFS-FNSEP-35--2021	Department of Education Outreach Program - Information Only//
04/01/2021	EFS-FNSEP-36-2021	Pandemic EBT Card Issuance for Children under the Age of Six (6) - Information and Action Attachment 1 - P-EBT for children under age six (6) Notice English Attachment 2 - P-EBT for children under age six (6) Notice Spanish Attachment 3 - Non-FNS P-EBT for children under six (6) Notice English Attachment 4 - Non-FNS P-EBT for children under six (6) Notice Spanish
04/07/2021	EFS-FNSEP-37-2021	Extended Pandemic Unemployment Insurance Benefit (PUIB) - Information and Action Required Attachment - Unemployment Insurance Benefit (UIB) Types and Codes

Performance Management

Date	Letter Number	Subject
2/7/2020	PM-REM-01-2020	Upcoming Webinar - Performance Measures Review of Available HB630 Reports in CSDW: Adult Services, Child Support, Energy, FNS & Work First
11/12/2020	PM-REM-02-2020	County Holiday Schedule Attachment - County Holiday Schedule Form

Program Compliance

Date	Letter Number	Subject
4/24/2020	PC-01-2020	Planning for weather-related disasters - Congregate Sheltering during Coronavirus Pandemic (COVID-19) Attachment 1 - COVID-19 Operational Decision-Making /Shelter Facility Opening Checklist Attachment 2 - Sheltering in COVID-19 Affected Areas Attachment 3 - Preparing to Register and Stay in a Red Cross Shelter Attachment 4 - Feeding in COVID-19 Congregate Shelters Attachment 5 - Red Cross County Contacts and Supervisor - Both Regions

Operational Support Team

Date	Letter Number	Subject

Economic Benefits Policy Governance Board

Date	Letter Number	Subject

NCFAST

Date	Letter Number	Subject
February 4, 2021	NCFAST-21-0204	NC FAST Document Management System Enhancement Project Update

COVID-19