County Director Letters

This page contains Dear County Director Letters that have been issued by the Division of Social Services. We have provided links below to view letters issued by other divisions. Our current year Dear County Director Letters are categorized by the section that issued the letter. A detailed description of what programs are covered by which section is provided below. Letters for previous years are listed by the year in the archive.

Section Name Programs Covered
Business Operations/Data Fiscal Management, Human Services Business Information Office, Data
Child Support Enforcement  Child Support Enforcement
DSS Director Office Covers all programs. Letters posted here are letters that have been issued by the Directors Office.
Family Support Child Welfare Child Welfare, Work First Family Assistance (Until Oct. 1, 2008)
Economic Services  Food and Nutrition Services, Energy Assistance, Crisis Intervention, Refugee Assistance, Work First Family Assistance (After Oct. 1, 2008)
Performance Management/Reporting and Evaluation Management Performance Management/Reporting and Evaluation Management, Information Systems Support, Information Support, Quality Assurance

 

Tab/Accordion Items

Date Letter Number Subject
02/14/2022 BG-01-2022 County Budget Estimates - SFY 2022-23
3/17/2022 BG-03-2022 Federal Funding Accountability and Transparency Act of 2006 
Attachment - 2022 FFATA Information Sheet
4/4/2022 BG-04-2022 Work First Block Grant/TANF Maintenance of Effort
Attachment - MOE Reclass Form
4/7/2022 BG-05-2022 Sub-Recipient Self-Assessment of Internal Controls and Risk
7/7/2022 BG-06-2022 Updated Guidance on Enhanced Medicaid Claiming - Immediate Action Required
12/9/2022 BG-12-2022 Local Business Liaison Assignments
Attachment - List of Local Business Liaison Assignments
2/14/2023 BG-01-2023 County Budget Estimates, SFY 2023-24
3/15/2023 BG-03-2023 Local Business Liaison Assignments
Attachment - List of Local Business Liaison Assignments
4/19/2023 BG-04-2023 Sub-Recipient Self-Assessment of Internal Controls and Risk
5/10/2023 BG-05-2023 Work First Block Grant/TANF Maintenance of Effort
Attachment - MOE Request Form

Date Letter Number Subject
12/2/2022 CSS-22-51 NC Child Support Website Updates - Information Only
12/9/2022 CSS-22-52 INFORMATION: Incentive Goal Report
Attachment - Incentive Goal Report for November 2022
12/13/2022 CSS-22-53 INFORMATION: Monthly Incentive Payments SFY 2023 
Attachment - IV-D Incentives Awarded thru December 2022
12/13/2022 CSS-22-54 Records Retention Schedule - Information Only
12/19/2022 CSS-22-55 North Carolina Child Support Guidelines Revisions - Time Sensitive
Attachment 1 - North Carolina Child Support Guidelines 
Attachment 2 - Worksheet A - Child Support Obligation Primary Custody Form
Attachment 3 - Worksheet B - Child Support Obligation Joint or Shared Physical Custody
Attachment 4 - Worksheet C - Child Support Obligation Split Custody Form
1/10/2023 CSS-23-01 HTML/HTM Email Attachment Block - Immediate Action Needed
1/13/2023 CSS-23-02 INFORMATION: County Quarterly Report and Narrative
Attachment 1 - County Quarterly Narrative
Attachment 2 - County Quarterly Report
1/13/2023 CSS-23-03 INFORMATION: Incentive Goal Report
Attachment - Incentive Goal Report For December 2022 (SFY 2023)
1/13/2023 CSS-23-04 INFORMATION: Monthly Incentive Payments SFY 2023
Attachment - IV-D Incentives Awarded thru January 2023
1/13/2023 CSS-23-05 Quarterly ACTS User Certification Report - Time Sensitive Action Needed
1/23/2023 CSS-23-06 Parents and Worker Portals Enhancements - Information Only
1/27/2023 CSS-23-07 Child Support Payments to Germany - Information Only
2/8/2023 CSS-23-08 The Administrative Office of Courts New Odyssey System - Information Only
2/13/2023 CSS-23-09 INFORMATION: Incentive Goal Report
Attachment - Incentive Goal Report for January 2023
2/13/2023 CSS-23-10 INFORMATION: Monthly Incentive Payments SFY 2023 
Attachment - IV-D Incentives Awarded thru February 2023
2/13/2023 CSS-23-11 CSS Worker Portal Online Application - Information Only
2/13/2023 CSS-23-12 Federal Poverty Guidelines - Information Only
2/21/2023 CSS-23-13 Online Verification (OLV) System Changes - Information Only
2/28/2023 CSS-23-14 Standard Intergovernmental Child Support Enforcement Forms Expiration Date - Information Only
3/14/2023 CSS-23-15 INFORMATION: Incentive Goal Report
Attachment - Incentive Goal Report for February 2023
3/14/2023 CSS-23-16 INFORMATION: Monthly Incentive Payments SFY 2023
Attachment - IV-D Incentives Awarded thru March 2023
3/22/2023 CSS-23-17 Online Verification (OLV) Updates - Information Only
3/30/2023 CSS-23-18 New Genetic Test Appointment Events, Worklist, Paternity Test Documents, and Interactive Voice Response System - Information Only
4/11/2023 CSS-23-19 Quarterly ACTS User Certification Report - Time Sensitive, Action Required
4/12/2023 CSS-23-20 New Genetic Test Contract and Costs - Information Only
4/20/2023 CSS-23-21 INFORMATION: Incentive Goal Report
Attachment - Incentive Goal Report for March 2023
4/20/2023 CSS-23-22 INFORMATION: County Quarterly Report and Narrative
Attachment 1 - County Quarterly Narrative
Attachment 2 - County Quarterly Report
4/27/2023 CSS-23-23 INFORMATION: Monthly Incentive Payments SFY 2023
Attachment - IV-D Incentives Awarded thru April 2023
5/8/2023 CSS-23-24

INFORMATION: Incentive Goal Report 

Attachment - Incentive Goal for April 2023
5/9/2023 CSS-23-25 INFORMATION: Monthly Incentive Payments SFY 2023 
Attachment - IV-D Incentives Awarded thru May 2023
6/19/2023 CSS-23-27 INFORMATION: Incentive Goal Report
Attachment - Incentive Goal Report for May 2023
6/16/2023 CSS_23_28 INFORMATION: Monthly Incentive Payments SFY 2023
Attachment - IV-D Incentives Awarded thru June 2023
6/20/2023 CSS-23-30 ALVIN Updates - Information Only
6/21/2023 CSS-23-31 National Medical Support Notice - Information Only
6/28/2023 CSS-23-32 Child Support Cases with - Information Only 
6/28/2023 CSS-23-33 Inappropriate Referrals Closure Checklist Name Change - Information Only 
Attachment 1 - Medical Only Case Closure Checklist 
7/5/2023 CSS-23-34 INFORMATION: Annual Security Review - Time Sensitive, Action Needed
7/17/2023 CSS-23-35 INFORMATION: Incentive Goal Report
Attachment - Incentive Goal Report for June 2023
7/17/2023 CSS-23-36 INFORMATION: County Quarterly Report and Narrative
Attachment 1 - County Quarterly Narrative
Attachment 2 - County Quarterly Report
7/17/2023 CSS-23-37 SFY 2023-2024 Continuous Quality Improvement Goals - Information Only
Attachment - Continuous Quality Improvement Goals SFY 2024
7/17/2023 CSS-23-38 MFA Expansion to Microsoft 365 - Time Sensitive Action Needed
7/26/2023 CSS-23-39 County Annual Report of Incentive Expenditures SFY2023
Attachment - Sample County Annual Report of Expenditures
8/17/2023 CSS-23-40 INFORMATION: Incentive Goal Report
Attachment - Incentive Goal
8/21/2023 CSS-23-41 INFORMATION: SFY 2023-2024 County Annual Incentive Plan - Action Needed
Attachment 1 - SFY 2023-2024 Incentive Plan Quick Reference Guide
Attachment 2 - NC Child Support Services Incentive Funds Guide
Attachment 3 - SFY 2023-2024 Annual Incentive Plan
9/15/2023 CSS-23-42 INFORMATION: Incentive Goal Report
Attachment - Incentive Goal Report for August 2023
9/15/2023 CSS-23-43 North Carolina Identity (NCID) Management System Changes - Information Only
9/21/2023 CSS-23-44 Multi-Factor Authentication (MFA) Process Change - Information Only
Attachment - Multi-Factor Authentication (MFA) Instructions for ACTS Region 22 and Child Support Worker Portal 
9/29/2023 CSS-23-45 The Administrative Office of Courts Odyssey System - Information Only
9/29/2023 CSS-23-46 Foster Care Board Rates - Information Only

 

 
Date Letter Number Subject
12/9/2022 CWS-72-2022 Input Sessions for Youth and Young Adults in Foster Care Regarding their Experiences with NC Links and Foster Care 18-21 Services - Immediate Action Required
12/7/2022 CWS-73-2022 Tailored Care Management Resources for Child Welfare Staff - Time Sensitive
Attachment 1 - Tailored Care Management for Children and Youth Served by the Child Welfare System - Quick Reference Guide
Attachment 2 - 12/1 Tailored Care Management Launch for Children/Youth in Foster Care FAQs
Attachment 3 - Transition to Tailored Care Management for Children/Youth Served by the Child Welfare System: A Resource for County DSS and Other Stakeholders
12/7/2022 CWS-74-2022 Quarter 3 Regional CQI Meetings - Time Sensitive
Attachment - Q3 Regional Meetings Locations
12/12/2022 CWS-75-2022 Drafting Abuse, Neglect, or Dependency Petitions with and without Requests for Non-Secure Custody Webinar - Information Only
12/19/2022 CWS-76-2022 Monitoring Changes for Family Reunification Services Annual Report and Annual Plan - Time Sensitive
Attachment 1 - Family Reunification Services Annual Report Template
Attachment 2 - Family Reunification Services Annual Plan Template
12/20/2022 CWS-77-2022 Regional IV-E Eligibility, Adoption Assistance, and Guardianship Assistance Eligibility Training - Time Sensitive
Attachment - Regional Map
1/20/2023 CWS-01-2023 "Teaming with Teens" Virtual Event
Attachment - Teaming With Teens Flyer
1/23/2023 CWS-02-2023 Permanency Matters Training Series Through the NC Permanency Innovation Initiative - Information Only
Attachment - Permanency Matters New Training Series Part 1 of 3
1/24/2023 CWS-03-2023 January - June 2023 Training Calendar - Information Only
1/24/2023 CWS-04-2023 Notification of Revised Interstate Services County Assignment List - Information Only
Attachment - County Assignment List
1/30/2023 CWS-05-2023 Chafee (NC Links) Special Funds - Information Only
2/1/2023 CWS-06-2023 Permanency Matters Training Series Through the NC Permanency Innovation Initiative Parts 2 and 3 - Information Only
Attachment - Permanency Matters Series Part 2 and 3 2023
2/10/2023 CWS-07-2023 Regional Youth and Young Adults Listening Sessions Experiences - Immediate Action Required
2/10/2023 CWS-08-2023 Human Trafficking Month Awareness and Resources - Information Only
2/16/2023 CWS-09-2023 Resources For Kinship Families - Time Sensitive
2/22/2023 CWS-10-2023 NC Medicaid Transformation Training for Child Welfare Available on March 2, 2023 - Time Sensitive
3/16/2023 CWS-11-2023 National Youth in Transition Database (NYTD) Follow-up Population Youth Outcome Survey - Immediate Action Required
2/27/2023 CWS-13-2023 Adoption Assistance State Fund - Immediate Action Required
Attachment - Adoption Assistance State Fund Example
3/6/2023 CWS-14-2023 Child Abuse Prevention Month - Information Only
3/6/2023 CWS-15-2023 NC Child Fatality Prevention Summit - Information Only
3/27/2023 CWS-16-2023 Licensure Requirements for Respite for Children in the Custody of Local Departments of Social Services - Time Sensitive
3/8/2023 CWS-17-2023 Child Welfare Workforce Study - Time Sensitive
3/9/2023 CWS-18-2023 Quarter 4 Regional CQI Meetings - Time Sensitive
Attachment - Q4 Regional CQI Meeting Locations
3/10/2023 CWS-19-2023 National Social Work Month - Information Only
3/15/2023 CWS-20-2023 Child and Family Services Review Round 4 Onsite Review Instrument (OSRI) - Information Only
Attachment - Round 4 OSRI
3/28/2023 CWS-21-2023 Child Welfare Workforce Data Collection - Time Sensitive
Attachment - Guide to Completing the Child Welfare Workforce Data Survey 2023
4/21/2023 CWS-24-2023 The National Youth in Transition (NYTD 2023B) Database Submissions
4/25/2023 CWS_23_2023

Criminal History Record Information (CHRI) For Potential Adoptive Parents

Attachment 1- Copy of County Designated Staff

Attachment 2- NCSBI Receipt CHRI Form
4/27/2023 CWS-25-2023 Policy to Practice Trauma Informed Child Welfare Webinar Series, May 2023 - Time Sensitive
5/10/2023 CWS-26-2023 May is National Foster Care Month - Information Only
Attachment - Foster Care Month and Foster Care Awareness Day
5/4/2023 CWS-27-2023 Preparation for Federal IV-E Eligibility Review - Time Sensitive
Attachment 1 - Title IV-E Foster Care Eligibility Review Instrument
Attachment 2 - Title IV-E Foster Care Eligibility Review Instrument Instructions
5/10/2023 CWS-28-2023 Ending of COVID-19 Waiver allowing Virtual Visits for Monthly Foster Care Visits - Time Sensitive
6/17/2023 CWS-29-2023 Updates to the Intake and Assessment Policy Manual - Time Sensitive-Effective July 1, 2023
Attachment 1 - Child Welfare Policy Manual Revisions
Attachment 2 - (Crosswalk) Draft Child Welfare Intake Policy
Attachment 3 - Draft Child Welfare Assessment Policy
5/25/2023 CWS-30-2023 Annual Child Welfare Staffing Survey - Time Sensitive
Attachment 1 - 2022 Child Welfare Staffing Survey Part 1
Attachment 2 - 2022 Child Welfare Staffing Survey Part 2
5/26/2023 CWS-31-2023 Adoption Promotion Program Fund - Time Sensitive
5/30/2023 CWS-32-2023 County Technology for CPS Intake and CPS Assessment - Time Sensitive-Response June 8, 2023
Attachment 1 - DCDL_CWS_22_2023_CWIS and Intake Tool
Attachment 2 - Intake RESTful Web Services, Copy of Survey
Attachment 3 - Intake RESTful Web Services, FAQ
6/1/2023 CWS-33-2023 Child Welfare Resources for Firearm Safety - Immediate Action 
6/1/2023 CWS-34-2023 Child Welfare Resource: Unsafe Discipline Versus Physical Abuse Guidance - Information and Immediate Action
6/6/2023 CWS-35-2023

Family Reunification Services Annual Report and Annual Plan

Attachment 1 - Family Reunification Annual Report  

Attachment 2 - Family Reunification Annual Plan Template
6/7/2023 CWS-36-2023 Regional Youth and Young Adults Listening Sessions Experiences
6/12/2023 CWS-37-2023 FY 23/24, Quarter 1 Regional CQI Meetings 
Attachment 1 - Meeting Locations
6/12/2023 CWS-38-2023 Responsible Individual List Requirements for Prospective Foster and Adoptive Parents 
6/15/2023 CWS-39-2023 Conclusion of the Child/Family Evaluation
6/16/2023 CWS-40-2023 Foster Care Rates and Providers Participating In Cost Modeled Rates for the Fiscal Year 2023-2024
Attachment 1- Child Placing Agencies Participating in Cost Modeled Rates
6/19/2023 CWS-41-2023 June is National Reunification Month and Fatherhood Awareness Month - Information Only
Attachment 1 - National Reunification Month
Attachment 2 - Fatherhood Awareness Month
6/26/2023 CWS-42-2023 Healthcare Power of Attorney Information for Young People Aging Out of Foster Care - Information Only
6/29/2023 CWS-44-2023 Regional Abuse and Medical Specialist (RAMS) Policy and Child Medical Evaluation Program (CMEP) Policy Update - Information Only, Time Sensitive
7/6/2023 CWS-45-2023 Revisions to the Adoption Assistance Funding Manual - Information Only 
7/6/2023 CWS-46-2023 Update to Cross Functions and Permanency Planning Policy Manual R.E. Human Trafficking Policy - Time Sensitive
7/11/2023 CWS-47-2023 Adoption Assistance Checks for July 2023
7/28/2023 CWS-48-2023 Increase of Cost Modeled Administrative Rate for Child Placing Agencies Effective July 2023 Continuation of Bridge Funding for SFY 2023-2024
8/10/2023 CWS-49-2023 Criminal History Record Information (CHRI) for Potential Adoptive Parents - Immediate Action Required
8/1/2023 CWS-50-2023 County Groups for Implementation of the Intake Module of the NC Child Welfare Information System (NC CWIS) - Information Only
Attachment 1 - CWIS Intake Implementation Groupings
Attachment 2 - DCDL_CWS_22_2023_Update on the Child Welfare Information System (CWIS) and the Intake Tool
Attachment 3 - DCDL_CWS_32_2023_County Technology for CPS Intake and CPS Assessment
8/10/2023 CWS-51-2023 NCDSS Plan of Safe Care (POSC) Survey - Information Only
8/10/2023 CWS-52-2023 Rapid Response Team Referral Process - Training Opportunity - Time Sensitive
8/31/2023 CWS-53-2023 Adoption Promotion Program Fund (APP) - Information Only
Attachment 1 - APP Fact Sheet for SFY 2023-2024
Attachment 2 - Adoption Promotion Criteria and Guidelines
Attachment 3 - DSS-5320A Contract Agency Monthly Adoption Reporting and Payment Form
Attachment 4 - DSS-5113 Adoption Services Agreement
8/14/2023 CWS-54-2023 NC DSS Policy on Missing and Abducted Children - Information Only
8/16/2023 CWS-55-2023 Resource Parent Curriculum (RPC) Staff Facilitator Training Opportunity - Time Sensitive & Immediate Action 
8/18/2023 CWS-56-2023 Reimbursement Rates for Unlicensed Kinship Providers, Senate Bill 20 - Time Sensitive
8/24/2023 CWS-57-2023 Youth and Young Adults Feedback and Report Dissemination Session - Information Only & Time Sensitive
8/31/2023 CWS-58-2023 Updated Preparation Info for Federal IV-E Eligibility Review - Immediate Action Required
9/7/2023 CWS-59-2023 Youth and Young Adults Feedback and Report Dissemination Session Update - Information & Time Sensitive
9/14/2023 CWS-60-2023 FY 23/24, Quarter 2 Regional CQI Meetings - Time Sensitive
9/21/2023 CWS-61-2023 Youth and Young Adults Strategic Planning Session (Closing the Loop on the Listening Session) - Information & Time Sensitive
9/21/2023 CWS-62-2023 Intake Policy Alignment for Child Welfare Information System Roll Out - Immediate Action Required
Attachment 1- FAQ Information Sheet
Attachment 2 - FAQ for New CPS Policy Spring 2023
9/1/2023 CWS-63-2023 Fiscal Impact on County Child Welfare Budgets - Time Sensitive
9/27/2023 CWS-64-2023 Child Welfare Information System RFP Contract Award Announcement - Information Only
9/28/2023 CWS-65-2023 Family Reunification Services Funding - Time Sensitive & Immediate Action Required
9/28/2023 CWS-66-2023 Regional Support - Information Only
Attachment - Regional Child Welfare Specialist Assignment Map10/1/2023

Date Letter Number Subject
3/24/2022 DCFW-01-2022 North Carolina Psychiatric Access Line (NC-PAL) Consultation Services Available to Providers - Immediate Action Required

 

Date Letter Number Subject
7/13/2021 DIR-01-2021 Public Charge Rule
7/28/2021 DIR-02-2021 NC FAST Core Functions Certification and Level 1 Training Program – Group 5 Rollout
Attachment 1 - NCFCTP Timeline
Attachment 2 - NCFCTP Phased Roll-In by Program
8/17/2021 DIR-03-2021 National Voter Registration Act Reminders and Upcoming Summer Training - Time Sensitive & Action Required
2/8/2022 DIR-01-2022 Medicaid Access Communication Service
7/27/2022 DIR-02-2022 Felon Eligibility Requirement Changes
9/6/2022 DIR-03-2022 Resident Subsistence Unified Inland/Coastal Recreational Fishing Licenses

 

Date Letter Number Subject
12/1/2022 EFS-FNSEP-73-2022 2023 Cost-of-Living-Adjustments (COLA) Mass Change in Social Security Administration, Supplemental Security Income and Veterans Affairs Benefit Amounts - Information and Action 
Attachment 1 - Notice to Food and Nutrition Services Recipients (English)
Attachment 2 - Notice to Food and Nutrition Services Recipients (Spanish)
Attachment 3 - NC Department of Health and Human Services Division of Social Services (Multilingual Language Notice) DSS-8567
 
11/30/2022 EFS-FNSEP-74-2022 Suspended H and I Controlled Substance Felons Assessments during COVID-19 Pandemic (the suspension will be in effect through at least December 31st) and Extend Sanction Dates - Information and Action Required
 
12/8/2022 EFS-FNSEP-75-2022 December 2022 Automated Supplements for active FNS households - Information Only
12/16/2022 EFS-FNSEP-76-2022 FNS Electronic Notices (e-Notices) Implementation - Information and Action
12/19/2022 EFS-FNSEP-77-2022 Timely Household Reporting of Food Loss Waiver for Moore County - Information Only
12/19/2022 EFS-FNSEP-78-2022 Automated Mass Replacement Waiver - Information Only
12/20/2022 EFS-FNSEP-79-2022 Terminate and Write off Claims for Pandemic-Caused Overissuances - Information Only
12/20/2022 EFS-WF-11-2022 Certain Afghan and Ukrainian Parolees are Employment Authorized Incident to Parole - Information Only
12/22/2022 EFS-FNSEP-80-2022 January 2023 Automated Supplements for active FNS households - Information Only
12/30/2022 EFS-FNSEP-81-2022 COVID-19 Food and Nutrition Services Waivers Approved for Extension - Information and Action
1/4/2023 EFS-FNSEP-01-2023 Electronic Benefit Transfer (EBT) Card Skimming/Cloning - Information and Action
1/9/2023 EFS-FNSEP-02-2023 Suspended H and I Controlled Substance Felons Assessments during COVID-19 Pandemic and Extend Sanction Dates - Information and Action Required
1/9/2023 EFS-FNSEP-03-2023 2023 FNS Application Time Standards Chart - Information Only
Attachment - 2023 FNS Application Time Standards Chart
1/11/2023 EFS-FNSEP-04-2023 Food and Nutrition (FNS) Emergency Allotment Waiver Ending - Information Only
Attachment 1 - Frequently Asked Questions (FAQ)
Attachment 2 - Notice to FNS Beneficiaries Regarding End of Emergency Allotments (English)
Attachment 3 - NC DHHS Multilanguage Notice - DSS-8567
1/27/2023 EFS-FNSEP-05-2023 February 2023 Automated Supplements for active FNS households - Information Only
2/13/2023 EFS-FNSEP-06-2023 ChopChop Magazine - Information and Action Required
2/23/2023 EFS-FNS-ETP-01-2023 Food and Nutrition Services (FNS) Employment & Training (E&T) Screening and Referral Form, Work Requirements Script for Eligibility Workers and Consolidated Work Notice - Information Only and Action Required
Attachment 1 - FNS Employment and Training Screening & Referral
Attachment 2 - Work Requirements Script for Eligibility Workers
Attachment 3 - Consolidated Work Notice
2/27/2023 EFS-FNSEP-07-2023 Pandemic Electronic Benefit Transfer (P-EBT) - Information and Action
Attachment 1 - P-EBT Desk Reference
Attachment 2 - P-EBT Call Logics
Attachment 3 - Eligibility Notice (Spanish)
Attachment 4 - Eligibility Notice (English)
Attachment 5 - P-EBT Flyer (English and Spanish)
Attachment 6 - P-EBT Stock Image (English)
Attachment 7 - P-EBT Stock Image (Spanish)
Attachment 8 - P-EBT Stock Image (English)
Attachment 9 - P-EBT Stock Image (Spanish)
Attachment 10 - P-EBT Website and Social Media Content (English and Spanish)
3/9/2023 EFS-FNSEP-08-2023 FNS Text & Secure Messaging Training Webinar - Information and Action
3/16/2023 EFS-WF-01-2023 Work First Benefit Diversion and Services for Low Income Families Survey for State Fiscal Year (SFY) 2023-2024 - Time Sensitive, Response Required
Attachment - Work First Benefit Diversion and Services for Low Income Families Survey for State Fiscal Year (SFY) 2023-2024
3/17/2023 EFS-FNSEP-09-2023 COVID-19 Food and Nutrition Services Waivers Approved for Extension - Information and Action
4/12/2023 EFS-FNSEP-10-2023 Food and Nutrition Services (FNS) Text & Secure Messaging - Information Only
Attachment - Text Message Question and Answers
4/12/2023 EFS-WF-02-2023 Work First Cash Assistance COVID-19 Federal Public Health Emergency (PHE) Ends - Action Needed
4/14/2023 EFS-FNSEP-11-2023 Summer Pandemic Electronic Benefit Transfer (P-EBT) - Information and Action Required
Attachment 1 - Summer P-EBT Desk Reference
Attachment 2 - Summer P-EBT Call Logics
Attachment 3 - Summer P-EBT Website and Social Media Content (English & Spanish)
Attachment 4 - Summer P-EBT Stock Images in Spanish & English
Attachment 5 - Summer P-EBT Flyer in Spanish & English
Attachment 6 - Summer P-EBT Eligibility Notice in English
Attachment 7 - Summer P-EBT Eligibility Notice in Spanish
Attachment 8 - Summer P-EBT Overview & Eligibility
4/20/2023 EFS-FNSEP-12-2023 Low-Income Household Water Asssitance Program (LIHWAP) Ending Timeline - Information and Action
4/27/2023 EFS-FNSEP-13-2023 Energy Programs Outreach Plan (EPOP) - Time Sensitive, Action & Response Required
Attachment - Energy Programs Outreach Plans Form
5/1/2023 EFS-FNSEP-14-2023 Low Income Household Water Assistance Program (LIHWAP) - Information and Action
5/15/2023 EFS-FNSEP-15-2023 Claims Management Plan (Fraud Plan) - Action Required, Time Sensitive, Response Required
Attachment - Claims Management Plan Template
5/22/2023 EFS-FNSEP-16-2023 Food and Nutrition Services (FNS) Text & Secure Messaging - Information Only
Attachment - Text Message - Questions and Answers
5/24/2023 EFS-FNSEP-17-2023 End of the Public Health Emergency (PHE) - Information and Action Required
5/30/2023 EFS-WF-03-2023 Memorandum of Agreement between the Division of Social Services and Division of Vocational Rehabilitation - Action Required
Attachment 1 - MOA between DSS and DVRS
Attachment 2 - Referral Form
6/5/2023 EFS-FNSEP-18-2023 ChopChop Magazine - Information and Action Required
6/13/2023 EFS-FNSEP-19-2023 Energy Provider Direct Deposit Enrollment
6/20/2023 EFS-WF-04-2023 Data Correction Report for Federal Reporting - Action Required
6/26/2023 EFS-FNSEP-20-2023 Vendor Direct Deposit Open Enrollment - Information & Action
Attachment - Energy Portal Direct Deposit Open Enrollment Flyer
6/27/2023 EFS-FNSEP-21-2023 Temporary Administrative Waivers to Support Unwinding from the COVID-19 Public Health Emergency (PHE) - Information and Action
7/6/2023 EFS-FNSEP-22-2023 Revised Temporary Administrative Waivers to Support Unwinding from the COVID-19 Public Health Emergency (PHE) - Information and Action 
7/11/2023 EFS-WF-05-2023 Work First Participant Outreach
7/18/2023 EFS-WF-06-2023 Continuous Quality Improvement Specialist (CQIS) Regional Assignments - Information Only
Attachment - County Assignment with Program Specific CQIS Contact Information
7/31/2023 EFS-FNSEP-23-2023 Simplified Nutritional Assistance Program (SNAP) Recertification in ePASS & Change of Circumstances (CoC) Job Aid
Attachment - SNAP ePASS Recertification
8/1/2023 EFS-FNSEP-24-2023 ChopChop Magazine - Information and Action Required
8/24/2023 EFS-FNSEP-25-2023 Electronic Benefit Transfer (EBT) Card Skimming/Cloning - Information and Action
Attachment 1 - Script for County DSS Staff - Card Skimming Replacement of Stolen Benefits
Attachment 2 - Frequently Asked Questions (FAQs) for County DSS Agencies - Card Skimming Replacement of Stolen Benefits
Attachment 3 - DSS-8644, Affidavit for Stolen Benefits - English
Attachment 4 - DSS-8644, Affidavit for Stolen Benefits - Spanish
Attachment 5 - DSS-8643, Approval or Denial for Stolen Benefits - English
Attachment 6 - DSS-8643, Approval or Denial for Stolen Benefits - Spanish
Attachment 7 - Cover Letter - Replacing Stolen FNS Electronic Benefits - Spanish
Attachment 8 - Cover Letter - Replacing Stolen FNS Electronic Benefits - English
8/28/2023 EFS-WF-07-2023 Work First Program Performance Monitoring - Information Only
Attachment 1 - Work First Program Monitoring Most Frequent Findings SFY 2022-2023
Attachment 2 - Work First Monitoring Tentative Schedule SFY 2023-2024
8/31/2023 EFS-FNSEP-26-2023 Implementation of the Fiscal Responsibility Act of 2023 (FRA) for Food and Nutrition Services - Information and Action 
Attachment 1 - Frequently Asked Questions (FAQs) for County DSS Agencies - Fiscal Responsibility Act & Food and Nutrition Services
Attachment 2 - ABAWD Notice English and Spanish
8/31/2023 EFS-FNSEP-27-2023 Low Income Home Energy Assistance Program (LIHEAP) Block Grant Plan - Time Sensitive, Action & Response Required
Attachment 1 -  Public Notice: LIHEAP Block Grant Plan
Attachment 2 - Detailed Model Plan (LIHEAP)
9/25/2023 EFS-FNSEP-28-2023 Food and Nutrition Services (FNS) Recertification & Change of Circumstance (CoC) in ePASS - Information and Action Required
Attachment - Job Aid - FNS-SNAP ePASS Recertification
9/26/2023 EFS-FNSEP-29-2023 Economic and Family Services Regional In-Person CQI Meeting Schedule - Information Only
Attachment - October 2023 CQI Regional In-Person Meeting Agenda
9/27/2023 EFS-WF-08-2023 Memorandum of Agreement between the Division of Social Services and Division of Workforce Solutions - Information Only
Attachment - Memorandum of Agreement (MOA)
9/29/2023 EFS-FNSEP-30-2023 Food and Nutrition Services (FNS) Management Evaluation Tentative Schedule and Summary of Findings - Information Only

Date Letter Number Subject
7/1/2021 PM-REM-01-2021 County Holiday Schedule
Attachment - County Holiday Schedule
11/23/2021 PM-REM-02-2021 DSS-5027 Turnaround Printing
7/14/2022 PM-REM-01-2022 County Holiday Schedule
Attachment - County Holiday Schedule
6/22/2023 PM-REM-01-2023 County Holiday Schedule

 

Date Letter Number Subject
4/24/2020 PC-01-2020 Planning for weather-related disasters - Congregate Sheltering during Coronavirus Pandemic (COVID-19)
Attachment 1 - COVID-19 Operational Decision-Making /Shelter Facility Opening Checklist
Attachment 2 - Sheltering in COVID-19 Affected Areas
Attachment 3 - Preparing to Register and Stay in a Red Cross Shelter
Attachment 4 - Feeding in COVID-19 Congregate Shelters
Attachment 5 - Red Cross County Contacts and Supervisor - Both Regions
7/13/2023 PC-01-2023 Updated Information on Individual Repatriation
Attachment - Welcome Back to the United States Letter
     
     
     
     
     
     

 

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Date Letter Number Subject
February 4, 2021 NCFAST-21-0204 NC FAST Document Management System Enhancement Project Update