County Director Letters

This page contains Dear County Director Letters that have been issued by the Division of Social Services. We have provided links below to view letters issued by other divisions. Our current year Dear county Director Letters are categorized by the section that issued the letter. A detailed description of what programs are covered by which section is provided below. Letters for previous years are listed by the year in the archive.

Section Name	Programs Covered
Budget Operations	Fiscal Management
Child Support Enforcement	Child Support Enforcement
DSS Director Office	Covers all programs. Letters posted here are letters that have been issued by the Directors Office.
Family Support Child Welfare	Child Welfare, Work First Family Assistance (Until Oct. 1, 2008)
Economic Services	Food and Nutrition Services, Energy Assistance, Crisis Intervention, Refugee Assistance, Work First Family Assistance (After Oct. 1, 2008)
Performance Management/Reporting and Evaluation Management	Performance Management/Reporting and Evaluation Management, Information Systems Support, Information Support, Quality Assurance

Budget Operations

Date	Letter Number	Subject
2/5/2020	BG-01-2020	Local Business Liaison/Fiscal Monitoring County Assignments Attachment - LBL County Assignments
3/25/2020	BG-02-2020	County Budget Estimates, SFY 2020-21
3/31/2020	BG-03-2020	Work First Block Grant/TANF Maintenance of Effort
4/8/2020	BG-04-2020	County DSS MOE/CPS IV-E/Automation Request Certification Fiscal Year 2019-20
5/4/2020	BG-05-2020	Local Business Liaison County Assignments Attachment - Local Business Liaison County Assignments
5/6/2020	BG-07-2020	Sub-Recipient Self-Assessment of Internal Control Controls and Risk
5/13/2020	BG-06-2020	SFY 2018-2019 Child Welfare Funding Survey
6/15/2020	BG-08-2020	Federal CARES Act Funding - Immediate Action Required Attachment 1 - COVID Foster Care Stipend Form Attachment 2 - COVID LINKS Reimbursement Form
7/14/2020	BG-09-2020	FEDERAL CARES ACT FUNDING – APS/CPS Essential Worker Additional Costs – Guidance and Clarification - Immediate Action Required Attachment - APS/CPS County Funding Detail
7/16/2020	BG-09-2020	FEDERAL CARES ACT FUNDING – UPDATED APS/CPS Essential Worker Additional Costs – Guidance and Clarification - Immediate Action Required Attachment - APS/CPS County Funding Detail
8/28/2020	BG-10-2020	FEDERAL CARES ACT FUNDING - UPDATED WITH ADDITIONAL APPROVED EXPENDITURES - APS/CPS Essential Worker Additional Costs Addendum – Guidance and Clarification - Immediate Action Required
9/16/2020	BG-11-2020	FEDERAL CARES ACT FUNDING UPDATED GUIDANCE: This DCDL updates the previously issued July 14, July 16, August 28, 2020 DCDL’s. - Immediate Action Required

Child Support Services

Date	Letter Number	Subject
1/2/2020	CSS-20-01	INFORMATION: Quarterly ACTS User Certification Report
1/10/2020	CSS-20-02	Online Verification (OLV) - Time Sensitive Action Needed
1/21/2020	CSS-20-05	INFORMATION: UIFSA Documents
1/21/2020	CSS-20-06	Mobile Optimized Website
1/22/2020	CSS-20-03	INFORMATION: County Quarterly Report and Narrative Attachment 1 - Quarterly Narrative Attachment 2 - Quarterly Report
1/22/2020	CSS-20-04	INFORMATION: Incentive Goal Report and Dashboard Attachment 1 - Incentive Goal Attachmnet 2 - Dashboard
1/29/2020	CSS-20-07	INFORMATION: Monthly Incentive Payments Attachment - Child Support Enforcement IV-D Incentives Awarded Thru October 2019
1/31/ 2020	CSS-20-08	SharePoint
2/10/2020	CSS-20-09	Federal Poverty Guidelines
2/12/2020	CSS-20-10	INFORMATION: Incentive Goal Report and Dashboard Attachment 1 - Incentive Goal Attachment 2 - Dashboard
2/18/2020	CSS-20-11	INFORMATION: Monthly Incentive Payments Attachment - Child Support Enforcement IV-D Incentives Awarded Thru February 2020
3/3/2020	CSS-20-12	North Carolina Child Support Guidelines Revisions Attachment - North Carolina Guidelines Effective 3-1-2020
3/10/2020	CSS-20-13	INFORMATION: Monthly Incentive Payments Attachment - Child Support Enforcement IV-D Incentives Awarded Thru March 2020
3/10/2020	CSS-20-14	INFORMATION: Incentive Goal Report and Dashboard Attachment 1 - Incentive Goal Attachment 2 - Dashboard
3/17/2020	CSS-20-15	INFORMATION: Interstate Administrative Subpoena & Interstate Notice of Lien
3/17/2020	CSS-20-16	IRS Backbroud Checks for Child Support Staff and Designated Officials
3/25/2020	CSS-20-17	DSS-4495 Notice of Intent to Intercept and Statement of Account
3/31/2020	CSS-20-18	INFORMATION: Email Address Field on Worker Profiles in NC Child Support Portal
4/6/2020	CSS-20-19	INFORMATION: Quarterly ACTS User Certification Report
4/13/2020	CSS-20-20	Monthly Incentive Payments Attachment - Child Support Enforcement IV-D Incentives Awarded Thru April 2020
4/17/2020	CSS-20-21	INFORMATION: Incentive Goal Report and Dashboard Attachment 1 - Incentive Goal Attachment 2 - Dashboard
4/17/2020	CSS-20-22	County Quarterly Report and Narrative Attachment 1 - Quarterly Report Attachment 2 - Quarterly Narrative
4/29/2020	CSS-20-23	INFORMATION: UIFSA Documents
5/1/2020	CSS-20-24	North Carolina Servicemember Civil Relief Act Attachment - AOC-G-250, Servicemember Civil Relief Act Affidavit
5/8/2020	CSS-20-25	Incentive Goal Report and Dashboard Attachment 1 - Incentive Goal Attachment 2 - Dashboard
5/13/2020	CSS-20-26	Monthly Incentive Payments Attachment - Child Support Enforcement IV-D Incentives Awarded Thru May 2020
6/3/2020	CSS-20-27	INFORMATION: SFY 2020-2021 Continuous Quality Improvement Goals Attachment - Child Support Services Continuous Quality Improvement Goals SFY 2020-2021
6/10/2020	CSS-20-28	INFORMATION: Incentive Goal Report and Dashboard Attachment 1 - Incentive Goal Attachment 2 - Dashboard
6/11/2020	CSS-20-29	INFORMATION: Monthly Incentive Payments Attachment 1 - Child Support Enforcement IV-D Incentives Awarded Thru June 2020
6/15/2020	CSS-20-30	INFORMATION: Annual Security Review
6/22/2020	CSS-20-31	Direct Deposit Requests via the Mobile Optimized Website
6/26/2020	CSS-20-32	National Medical Support Notice Changes
7/10/2020	CSS-20-33	INFORMATION: Records Retention Schedule
7/15/2020	CSS-20-36	INFORMATION: Pandemic Unemployment Compensation
7/20/2020	CSS-20-35	INFORMATION: County Quarterly Report and Narrative Attachment 1 - Quarterly Narrative Attachment 2 - Quarterly Report
7/20/2020	CSS-20-34	INFORMATION: Incentive Goal Report and Dashboard Attachment 1 - Incentive Goal Attachment 2 - Dashboard
7/20/2020	CSS-20-37	INFORMATION: FFY2018 Incentive Settlement
7/20/2020	CSS-20-38	INFORMATION: County Annual Report of Incentive Expenditures SFY2020 Attachment - Sample County Annual Report of Expenditures SFY 2020-2021
7/22/2020	CSS-20-39	INFORMATION: NCXCloud Attachment - NCXCloud Guide
7/22/2020	CSS-20-40	INFORMATION: Update to Civil Summons and Alias and Pluries Summon
7/29/2020	CSS-20-41	August – Child Support Awareness Month - Information Only Attachment - Governor's Proclamation
8/13/2020	CSS-20-43	INFORMATION: SFY 2021 Continuous Quality Improvement (CQI) Goals Attachment 1 - SFY 2020-21 CQI Goals Attachment 2 - SFY 2020-21 Individual Goals
8/17/2020	CSS-20-42	INFORMATION: SFY2021 Annual Incentive Plan Attachment 1- SFY 2020-2021 Quick Reference Guide Attachment 2 - SFY 2020-2021 Annual Incentive Plan Template
8/18/2020	CSS-20-44	INFORMATION: Incentive Goal Report Attachment - July 2020 Incentive Goal Report
8/20/2020	CSS-20-45	Child Support Program Representative Coverage County Assignments - Information Only Attachment - Child Support Services Program Representative Assignment
9/2/2020	CSS-20-46	Income Withholding Form - Information Only
9/3/2020	CSS-20-47	Paternity Stipulation Document - Information Only
9/14/2020	CSS-20-48	INFORMATION: Incentive Goal Report Attachment - August 2020 Incentive Goal Report
9/18/2020	CSS-20-49	INFORMATION - UIFSA Documents
9/23/2020	CSS-20-50	Electronic Service of Process - Information Only
9/23/2020	CSS-20-51	Orders Superseding a Domestic Violence Protective Order (DVPO) - Information Only

Child Welfare Services

Date	Letter Number	Subject
1/22/2020	CWS-01-2020	VA Standing Written Requests for Patient Information - Time Sensitive Attachment 1 - Veterans Administration Request for Patient Information – CPS, DSS-5337-C Attachment 2 - Veterans Administration Request for Patient Information - APS, DSS-5337-A
1/24/2020	CWS-02-2020	Diligent Recruitment and Retention Quarterly Calls
1/30/2020	CWS-03-2020	Regional Child Welfare Consultants - Information Only Attachment - Regional Child Welfare Consultants County Assignment List
1/30/2020	CWS-04-2020	Child Welfare Data Collection - Information Only Attachment - 2019 Child Welfare Survey
2/6/2020	CWS-05-2020	Invitation to Child Welfare Child and Family Services Plan (CFSP) Design Team Conference with Associate Commissioner Jerry Milner on February 24th - Time Sensitive
3/20/2020	CWS-06-2020	Guidance for Court Ordered Visitation - Immediate Action Required
4/9/2020	CWS-07-2020	Child Welfare Workforce Data Collection Attachment 1 - CWS Databook Attachment 2 - Guide to Completing the CW Workforce Data Book
4/16/2020	CWS-08-2020	Waiver of Administrative Rule for Licensing - Time Sensitive, Immediate Action Required Attachment 1 - Pre-populated Waiver Request Form Attachment 2 - Fire Inspection Attestation
4/24/2020	CWS-11-2020	Training - Information Only
5/12/2020	CWS-12-2020	Licensing requirement updates - Time Sensitive, Immediate Action Required Attachment 1 - Waiver Request Form Attachment 2 - TIPS-MAPP training guidance
6/5/2020	CWS-13-2020	Pandemic Electronic Benefit Transfer for providers of foster care services - Immediate Action Required Attachment - P-EBT Guidance
6/8/2020	CWS-14-2020	Guidance on in-person visitation for foster home settings - Immediate Action Required Attachment 1 - Guidance on In-Person Visitation for foster home settings Attachment 2- Sample visitation agreement Attachment 3- Sample screening tool
6/8/2020	CWS-15-2020	Guidance for in-person visitation in congregate care settings - Immediate Action Required Attachment 1 - Guidance for In-Person Visitation in congregate care settings Attachment 2- Sample visitation agreement Attachment 3- Sample screening tool
6/15/2020	CWS-09-2020	Survey of District Permanency Collaboratives & Pending Court Cases - Time Sensitive
6/15/2020	CWS-10-2020	Family First Prevention Services Act Candidacy County Survey - Required Action: June 26, 2020 Attachment - FFPSA Survey Template
6/23/2020	CWS-16-2020	Fatality Notification Fax Number
7/2/2020	CWS-17-2020	Federal Exceptions to Termination of Parental Rights - Information Only Attachment 1 - ICPC COVID Guidance Attachment 2 - Children's Bureau TPR Letter
7/15/2020	CWS-20-2020	Foster Care Rates and Providers Participating in Cost Modeled Rates for the Fiscal Year 2020-2021 - Information Only Attachment - Chart of Child Placing Agencies Participating in Cost Modeled Rates
7/16/2020	CWS-18-2020	LINKS Resource Flyer, Adoption Assistance Support Information Attachment - What Can LINKS Do For Me Flyer
7/20/2020	CWS-19-2020	Child Welfare Manual Appendix 1 – CPS Data Collection for Plans of Safe Care, Near Fatality and Diligent Efforts for Timely Initiation-Immediate Action Required Attachment 1 - Revision to Child Protective Services Report \| Report to Central Registry/CPS Application Attachment 2 - Form DSS-5104
7/29/2020	CWS-22-2020	2020 COVID-19 Recovery Act Funds - Time Sensitive, Immediate Action Required
8/20/2020	CWS-24-2020	Resource Parent Curriculum (RPC) Staff Facilitator Opportunity Attachment 1 - RPC Training Announcement 2020-2021 Attachment 2 - Everything You Need to Know Before Implementing RPC
9/1/2020	CWS-25-2020	COVID After Hours Call Line - Information Only
9/4/2020	CWS-26-2020	Virtual TIPS-MAPP Pre-Service and Required Training - Information Only
9/10/2020	CWS-27-2020	National Child Welfare Workforce Development Month - Information Only
9/22/2020	CWS-28-2020	2020 COVID-19 Recovery Act Funds - Time Sensitive, Immediate Action Required Attachment - FC Stipend Advance Payment Reconciliation Form

DSS Director's Office

Date	Letter Number	Subject
5/8/2020	DIR-01-2020	County MOU Agreements - Information Only
5/13/2020	DIR-02-2020	P-EBT Follow-up to 100 County Call
5/22/2020	DIR-03-2020	P-EBT Update Attachment - Timeline of P-EBT Implementation
6/10/2020	DIR-04-2020	P-EBT Updates and Reminders
9/3/2020	DIR-05-2020	County Administration Claims System

Economic Services

Date	Letter Number	Subject
1/6/2020	EFS-WF-01-2020	2020 Application Time Standards Chart
1/24/2020	EFS-FNSEP-01-2020	Additional Reallocation of Low Income Energy Assistance Program (LIEAP) Attachment 1- Additional LIEAP Reallocation Survey
1/29/2020	EFS-FNSEP-02-2020	ChopChop Magazine - Information and Action Required
2/6/2020	EFS-FNSEP-03-2020	North Carolina Department of Health and Human Services (NCDHHS) Alerts - Information Only
2/10/2020	EFS-FNSEP-04-2020	New USDA “And Justice for All” and National Voter Registration Act Posters - For Information and Action
2/10/2020	EFS-WF-02-2020	Revised Work First Recertification Timeliness Queries - Information Only
2/20/2020	EFS-FNSEP-05-2020	Final Reallocation of Low Income Energy Assistance Program (LIEAP) Funds - Time Sensitive, Response Required Attachment - Final LIEAP Reallocation Survey 2-21-2020
3/9/2020	EFS-FNSEP-06-2020	Reallocation of Crisis Intervention Program (CIP) Funds - Time Sensitive, Action & Response Required Attachment - CIP Reallocation Survey
4/16/2020	EFS-WF-03-2020	Step-By-Step Application Process for Work First Assistance - Information Only
4/20/2020	EFS-FNSEP-07-2020	Economic and Family Services Question and Answer (Q&A) Document for Policy Changes Due to COVID-19 - Information Only Attachment - COVID-19 Questions and Answers
4/23/2020	EFS-FNSEP-08-2020	Low Income Energy Assistance Program (LIEAP) One-time Supplement - Information & Action
4/27/2020	EFS-WF-04-2020	Work First Benefit Diversion and Services for Low Income Families Survey for State Fiscal Year (SFY) 2020-2021 - Time Sensitive, Response Required Attachment 1 - Benefit Diversion and Work First Services For Low Income Families Survey Attachment 2 - FPL 2020-2021 Table
4/30/2020	EFS-FNSEP-09-2020	Revised Low Income Energy Assistance Program (LIEAP) One-time Supplement - Information & Action
5/5/2020	EFS-FNSEP-10-2020	ChopChop Magazine - Information and No Action Required
5/8/2020	EFS-WF-05-2020	Work First Cash Assistance Application and Review Documentation Workbook (DSS-8228) ePASS Link - Information Only
5/18/2020	EFS-WF-06-2020	Pandemic Unemployment Compensation Reports - Action Required
5/29/2020	EFS-FNSEP-11-2020	Low Income Home Energy Assistance Program (LIHEAP) Weatherization Waiver - Time Sensitive, Action & Response Required Attachment 1 - LIHEAP Weatherization Waiver Annoucement Attachment 2 - North Carolina Weatherization Waiver FFY2020 Attachment 3 - Public Review of LIHEAP Weatherization Waiver Feedback Form
6/5/2020	EFS-FNSEP-12-2020	May 2020 DSS-8232 Simplified Nutritional Assistance Program (SNAP) Notice of Expiration - Time Sensitive, Information and Action Needed
6/18/2020	EFS-FNSEP-13-2020	Energy Programs Outreach Plan (EPOP) Attachment 1 - Energy Programs Outreach Plan
6/24/2020	EFS-WF-07-2020	TANF Outreach and Implementation Survey
6/25/2020	EFS-FNSEP-14-2020	COVID-19 Waivers and Flexibilities
7/2/2020	EFS-FNSEP-15-2020	Local Evidentiary Hearings for Social Program Eligibility Appeals
7/10/2020	EFS-FNSEP-16-2020	Undeliverable P-EBT Cards - Information & Action
7/14/2020	EFS-WF-08-2020	Pandemic Unemployment Compensation - Action Required
7/22/2020	EFS-FNSEP-17-2020	ChopChop Magazine - Information and Action Required
7/24/2020	EFS-WF-09-2020	Work First Program Performance Monitoring - Information Only Attachment 1 - Work First Program Monitoring SFY 2019-2020 Summary of Frequent Findings Attachment 2 - Work First Program Monitoring - State Fiscal Year 2020-2021 Counties to be Monitored Tentative Schedule
7/27/2020	EFS-WF-10-2020	One-Time Benefit Payment for Active Work First Cash Assistance Recipients - Information Only
8/5/2020	EFS-OST-01-2020	Save the Date: September 2020 Supervisor Cluster Meetings - For Information Attachment - Cluster Meeting Agenda
8/7/2020	EFS-FNSEP-18-2020	Additional Food Benefits Available for Food and Nutrition Services Recipients Impacted by COVID-19 - Information and Action Required
8/14/2020	EFS-FNSEP-19-2020	Low Income Energy Assistance Program (LIEAP) Automated Payment & Crisis Intervention Program (CIP) and LIEAP ePASS Applications - Information & Action
8/18/2020	EFS-FNSEP-20-2020	Crisis Intervention Program (CIP) Agreements - Information & Action
8/18/2020	EFS-FNSEP-21-2020	Low Income Home Energy Assistance Program (LIHEAP) Block Grant Plan - Time Sensitive, Action & Response Required Attachment - Detailed Model Plan (LIHEAP)
8/24/2020	EFS-WF-11-2020	FY 2019 TANF Work Participation Rate (Overall and Two-parent) - Information Only
8/24/2020	EFS-OST-02-2020	September 2020 Supervisor Cluster Meetings Agenda and Registration - Information and Action Attachment - Cluster Meeting Agenda
9/1/2020	EFS-FNSEP-22-2020	Food and Nutrition Services Program Integrity Treasury Offset Program (TOP) Address Request Exception Report - Information & Action Attachment - Listserv Message
9/11/2020	EFS-FNSEP-23-2020	DSNAP (Disaster Supplemental Nutritional Assistance Program) Playbook and Upcoming Training - Information and Action Needed Attachment - Guidance for Administering Disaster Supplemental Nutrition Assistance Program (DSNAP) during COVID-19 Pandemic
9/24/2020	EFS-FNSEP-24-2020	Pandemic EBT Card Issuance for School Year 2020-2021- Information and Action Attachment 1 - P-EBT Notice for Existing Households English Attachment 2 - P-EBT Notice for Existing Households Spanish Attachment 3 - P-EBT Notice for New Households English Attachment 4 - P-EBT Notice for New Households Spanish Attachment 5 - P-EBT FAQ Attachment 6 - P-EBT Fall 2020 FAQ Call Center Condensed Attachment 7 - North Carolina School Districts & Charter Schools Eligible for P-EBT Benefits for August & September Attachment 8 - P-EBT Fact Sheet Narrative Attachment 9 - P-EBT Information Sheet
9/25/2020	EFS-FNSEP-25-2020	Amended Low Income Energy Assistance Program (LIEAP) Automated Payment Admin Letter - Information and Action

Performance Management

Date	Letter Number	Subject
2/7/2020	PM-REM-01-2020	Upcoming Webinar - Performance Measures Review of Available HB630 Reports in CSDW: Adult Services, Child Support, Energy, FNS & Work First

Program Compliance

Date	Letter Number	Subject
4/24/2020	PC-01-2020	Planning for weather-related disasters - Congregate Sheltering during Coronavirus Pandemic (COVID-19) Attachment 1 - COVID-19 Operational Decision-Making /Shelter Facility Opening Checklist Attachment 2 - Sheltering in COVID-19 Affected Areas Attachment 3 - Preparing to Register and Stay in a Red Cross Shelter Attachment 4 - Feeding in COVID-19 Congregate Shelters Attachment 5 - Red Cross County Contacts and Supervisor - Both Regions

Operational Support Team

Date	Letter Number	Subject

Economic Benefits Policy Governance Board

Date	Letter Number	Subject

NCFAST

Date	Letter Number	Subject
September 21, 2020	NCFAST-20-0107	Clarification of NC FAST Access Control Report

COVID-19