County Director Letters

This page contains Dear County Director Letters that have been issued by the Division of Social Services. We have provided links below to view letters issued by other divisions. Our current year Dear County Director Letters are categorized by the section that issued the letter. A detailed description of what programs are covered by which section is provided below. Letters for previous years are listed by the year in the archive.

Section Name Programs Covered
Adult Services Adult Services
Business Operations/Data Fiscal Management, Human Services Business Information Office, Data
Child Support Enforcement  Child Support Enforcement
DSS Director Office Covers all programs. Letters posted here are letters that have been issued by the Directors Office.
Family Support Child Welfare Child Welfare, Work First Family Assistance (Until Oct. 1, 2008)
Economic Services  Food and Nutrition Services, Energy Assistance, Crisis Intervention, Refugee Assistance, Work First Family Assistance (After Oct. 1, 2008)
Performance Management/Reporting and Evaluation Management Performance Management/Reporting and Evaluation Management, Information Systems Support, Information Support, Quality Assurance
Special Assistance Special Assistance

 

Tab/Accordion Items

Date  Letter Number Subject
     

Date Letter Number Subject
12/13/2023 CSS-23-60 INFORMATION: Incentive Goal Report
Attachment - Incentive Goal Report for November 2023
12/15/2023 CSS-23-61 Parents Portal Tutorial Videos - Information Only
1/3/2024 CSS-24-01 INFORMATION: Monthly Incentive Payments SFY 2024
Attachment - IV-D Incentives awarded thru December 2023
1/3/2024 CSS-24-02 CAP Services - Additional Countries - Information Only
1/4/2024 CSS-24-03 Quarterly ACTS User Certification Report - Time Sensitive Action Needed
Attachment - Preventing Data Exfiltration Insider Threat
1/16/2024 CSS-24-04 INFORMATION: Incentive Goal Report - Information Only
Attachment - Incentive Goal Report for December 2023
1/16/2024 CSS-24-05 County Quarterly Report and Narrative - Information Only
Attachment 1 - County Quarterly Report 
Attachment 2 - County Quarterly Narrative
1/19/2024 CSS-24-06 INFORMATION: Monthly Incentive Payments SFY 2024 
Attachment - IV-D Incentives awarded thru January 2024
1/23/2024 CSS-24-07 Federal Poverty Guidelines - Information Only
1/29/2024 CSS-24-08 Multi-Factor Authentication (MFA) Process for Federal Parent Locator Services (FPLS) State Services Portal - Information Only
Attachment - Multi-Factor Authentication (MFA) Instructions for Federal Parent Locator Services/State Services Portal
1/29/2024 CSS-24-09 The Administrative Office of Courts Odyssey System - Information Only
2/7/2024 CSS-24-10 Spanish Versions of Intergovernmental Forms - Information Only
2/12/2024 CSS-24-11 INFORMATION: Incentive Goal Report - Information Only
Attachment - Incentive Goal Report for January 2024
2/22/2024 CSS-24-12 INFORMATION: Monthly Incentive Payments SFY 2024
Attachment - IV-D Incentives awarded thru February 2024
2/22/2024 CSS-24-13 Income Withholding for Support - Information Only
3/11/2024 CSS-24-14 INFORMATION: Incentive Goal Report - Information Only
Attachment - Incentive Goal Report for February 2024
3/14/2024 CSS-24-15 INFORMATION: Monthly Incentive Payments SFY 2024
Attachment - IV-D Incentives awarded thru March 2024
4/2/2024 CSS-24-16 Quarterly ACTS User Certification Report - Time Sensitive
Attachment - Quarterly Disclosure Awareness Training
4/19/2024 CSS-24-17 Enhancements to Parents Portal - Information Only
4/12/2024 CSS-24-18 INFORMATION: Incentive Goal Report - Information Only
Attachment - Incentive Goal Report for March 2024
4/12/2024 CSS-24-19 County Quarterly Report and Narrative - Information Only
Attachment 1 - County Quarterly Report
Attachment 2 - County Quarterly Narrative
4/26/2024 CSS-24-20 The Administrative Office of the Courts Odyssey System - Information Only
4/30/2024 CSS-24-21 INFORMATION: Monthly Incentive Payments SFY 2024
Attachment - IV-D Incentives awarded thru April 2024
5/17/2024 CSS-24-22 Search Box Addition to the Parents Portal - Information Only
5/15/2024 CSS-24-23 Industrial Commission Interface - Information Only
5/23/2024 CSS-24-24 Parents Portal Tutorial Videos - Information Only
5/23/2024 CSS-24-25 INFORMATION: Incentive Goal Report - Information Only
Attachment - Incentive Goal Report for April 2024
5/23/2024 CSS-24-26 INFORMATION: Monthly Incentive Payments SFY 2024
Attachment - IV-D Incentives awarded thru May 2024
6/5/2024 CSS-24-27 SUN Bucks Program - Information Only
6/14/2024 CSS-24-28 INFORMATION: Incentive Goal Report - Information Only
Attachment - Incentive Goal Report for May 2024
6/25/2024 CSS-24-29 INFORMATION: Monthly Incentive Payments SFY 2024
Attachment - IV-D Incentives awarded thru June 2024
7/10/2024 CSS-24-31 Enhancements to Customer Satisfaction Survey and Survey Report - Information Only
7/11/2024 CSS-24-32 The Administrative Office of the Courts Odyssey System - Information Only
7/11/2024 CSS-24-33 INFORMATION: Annual Security Review - Time Sensitive Action Needed
Attachment - IRS Preparation

 

 
Date Letter Number Subject
12/7/2023 CWS-87-2023 Permanency Planning and Safety Manual Revisions - Time Sensitive, Immediate Action
Attachment 1 - Legacy-CPPS-CWIS Counties Next Steps
Attachment 2 - CWS-CN-04-2023
12/14/2023 CWS-88-2023 FY 23-24 Quarter 3 Regional CQI Meetings-UPDATE - Time Sensitive
12/14/2023 CWS-89-2023 Achievement of Foster Care Visit Benchmarks - Information Only
12/15/2023 CWS-90-2023 Tailored Care Management for Foster Care - Information Only
Attachment - Tailored Care DSS Reference Guide
1/4/2024 CWS-01-2024 Virtual Youth and Young Adults Strategic Planning Session (Closing The Loop On The Listening Sessions) - Information Only
Attachment - Virtual Listening Session Flyer
1/4/2024 CWS-02-2024 In-Person Learning Event Regarding Housing Support for Transitional Age Youth - Information Only
Attachment - In-Person Event Housing Solutions for Transition Age Youth Flyer
1/11/2024 CWS-03-2024 Input Sessions on Managing Stress in the Workforce - Time Sensitive
1/11/2024 CWS-04-2024 Rapid Response Team (RRT) - New Referral Process (For Phase 2 Counties) - Time Sensitive
Attachment 1 - SNOW Training (PowerPoint Presentation)
Attachment 2 - RRT User Guide for DSS Staff
1/25/2024 CWS-05-2024 New Realistic Job Preview Video Available - Information Only
1/30/2024 CWS-06-2024 SFY 2023-24 Funding Authorizations - Time Sensitive & Immediate Action Required
1/31/2024 CWS-07-2024 New Procedure for Foster Home Licensing Submissions - Time Sensitive & Immediate Action Required
Attachment 1 - The Perfect DSS 5015
Attachment 2 - The Perfect New License Packet
Attachment 3 - The Perfect Change Packet
Attachment 4 - The Perfect Relicense Packet
Attachment 5 - The Perfect Transfer Packet
Attachment 6 - The Perfect Out of State Packet
Attachment 7 - The Perfect Termination-Revocation Packet
1/31/2024 CWS-08-2024 Emergency Placement Fund - Immediate Action Required
2/1/2024 CWS-09-2024 Statewide Implementation of the Redesigned Pre-Service Training - Time Sensitive
Attachment - Statewide Implementation of the Redesigned PST
2/12/2024 CWS-10-2024 CWIS Intake and Assessment Announcement - Information Only
2/13/2024 CWS-11-2024 CWIS Branding Initiative and Engagement - Time Sensitive
2/15/2024 CWS-12-2024 CFSR Round 4-Stakeholder Interviews - Time Sensitive
2/15/2024 CWS-13-2024 Sobriety Treatment and Recovery Teams (START) Request for Applications--NC Informational Webinar - Time Sensitive
2/22/2024 CWS-14-2024 Every Student Succeeds Act (ESSA) and Educational Stability Webinar - Time Sensitive
2/22/2024 CWS-15-2024 Regional Support Update - Information Only
2/29/2024 CWS-16-2024 Kinship Listening Sessions for Kinship Caregivers - Information & Time Sensitive
Attachment - Kinship Listening Sessions Flyer and Regional Map
3/1/2024 CWS-17-2024 HB 815: The Loving Homes Act - Information Only & Immediate Action Required
2/29/2024 CWS-18-2024 Survey for Interstate Compact on the Placement of Children - Time Sensitive & Immediate Action
3/14/2024 CWS-19-2024 Permanency Planning Manual Related to Pre-Print and Technical Updates - Time Sensitive & Immediate Action Required
Attachment - Change Notice of Policy Manual Updates
3/21/2024 CWS-20-2024 FY 23-24 Quarter 4 Regional CQI Meetings - Time Sensitive
3/21/2024 CWS-21-2024 Child Welfare Workload Study - Information Only
Attachment - Child Welfare Workload Study Report
4/4/2024 CWS-22-2024 Future Changes to the North Carolina Child Fatality Prevention (CFP) System - Information Only
Attachment - Information for Local CCPTs & CFPTs
3/27/2024 CWS-23-2024 Resource Families Survey (Foster, Adoptive, Kinship) - Time Sensitive & Immediate Action
4/4/2024 CWS-24-2024 LINKS: Summer Session 2024 - Information Only
4/2/2024 CWS-25-2024 HB 815: The Loving Homes Act - Immediate Action Required
4/10/2024 CWS-26-2024 Naloxone Guidance for NCDSS Licensed Group Homes - Information Only
Attachment - Naloxone Guidance for Residential Child Caring Facilities
4/11/2024 CWS-27-2024 Regional Foster Home Licensing Meetings - Time Sensitive
4/12/2024 CWS-28-2024 The National Youth in Transition (NYTD 2024B) Database Submissions - Immediate Action Required
4/18/2024 CWS-29-2024 Relocation of NCDHHS Policy CWS Manuals, Appendices, Forms & Notices - Information Only
4/18/2024 CWS-30-2024 Annual Child Welfare Staffing Survey - Time Sensitive
Attachment - Child Welfare Staffing Survey--2023
4/18/2024 CWS-31-2024 Updated Preparation for Federal IV-E Eligibility Review - Immediate Action Required
Attachment 1 - Taxonomy for Federal IV-E Review
Attachment 2 - Dix Campus - McBryde Entrance
4/18/2024 CWS-32-2024 Criminal History Record Information (CHRI) for Potential Adoptive Parents - Time Sensitive
4/19/2024 CWS-33-2024 Clarifications to In-Home Policy to Assist Workers with Identifying Serious or Imminent Risk - Information Only & Time Sensitive
5/2/2024 CWS-34-2024 Child Welfare Pre-Service Training Time Reporting - Time Sensitive
5/2/2024 CWS-35-2024 SUN Bucks (also known as Summer Electronic Benefits Transfer (S-EBT)) - Time Sensitive
5/9/2024 CWS-36-2024 May is National Foster Care Month - Information Only
Attachment - Proclamation from Governor Roy Cooper Declaring May to be Foster Care Month
5/16/2024 CWS-37-2024 Permanency Planning and Cross Function Manual Updates - Immediate Action Required
Attachment 1 - Form DSS-5120
Attachment 2 - Form DSS 5402
5/16/2024 CWS-38-2024 NC CWIS Final Branding Selection - Time Sensitive, by June 6, 2024
5/20/2024 CWS-39-2024 Chafee (NC LINKS) Special Funds - Information & Immediate Action Required
5/23/2024 CWS-40-2024 CPS Assessments on Licensed Placements Webinar - Time Sensitive
Attachment - Announcement - Assessing Placements Webinar
5/29/2024 CWS-41-2024 Emergency Placement Fund - Time Sensitive
Attachment - Emergency Placement Fund Reallocation Survey
5/29/2024 CWS-42-2024 Change to Form DSS-5120-E Determination of Foster Care 18-21 Assistance Benefits - Immediate Action Required
Attachment - DSS-5120-E
5/31/2024 CWS-43-2024 Updated DSS-5282 - Notification of CPS Involvement - Immediate Action Required
Attachment - DSS-5282 Notification of CPS Involvement
6/6/2024 CWS-44-2024 Family Reunification Services Annual Report and Annual Plan - Time Sensitive
Attachment 1 - Family Reunification Services Annual Report Template
Attachment 2 - Family Reunification Services Annual Plan Template
Attachment 3 - IVB2 Family Reunification Services Power Point
6/6/2024 CWS-45-2024 NCDSS Replaces IFPS with Homebuilders Program - Information Only
6/13/2024 CWS-46-2024 June is National Reunification Month and Fatherhood Awareness Month
Attachment 1 - Fatherhood Awareness Month
6/14/2024 CWS-47-2024 Webinar on Secondary Traumatic Stress (STS) - Time Sensitive
6/27/2024 CWS-48-2024 FY 24/25, Quarter 1 Regional CQI Meetings - Time Sensitive
6/28/2024 CWS-49-2024 Child Welfare Information System Name Announcement - Information Only
6/28/2024 CWS-50-2024 Changes to Adoption Assistance Eligibility - Immediate Action Required
Attachment 1 - DSS-5012
Attachment 2 - DSS-5013
7/1/2024 CWS-51-2024 "PATH NC - Foster Home Licensing and Adoption Discovery Recruitment" -Time Sensitive by July 10, 2024
7/3/2024 CWS-52-2024 Child Welfare Pre-Service Training Travel Reimbursement, FAQS, and Calculator
Attachment 1 - Pre-Service Training Travel Reimbursement Template
Attachment 2 - Pre-Service Training Time Calculator for SIS Code 255
Attachment 3 - Child Welfare Pre-Service Training Time Coding FAQs
7/5/2024 CWS-53-2024 Daniel Memorial National Independent Living Conference - Time Sensitive
7/5/2024 CWS-54-2024 Focus Group Sessions on Photolisting Process and Practices in Partnership with the National Center for Diligent Recruitment - Time Sensitive
7/9/2024 CWS-55-2024 Final Rule on Legal Representation and Permanency Planning Family Services Agreement Update - Time Sensitive and Immediate Action Required
Attachment - DSS-5240 Form
7/16/204 CWS-56-2024 Adoption Promotion Program Fund 
Attachment 1 - APP Fact Sheet for SFY 2024-2025
Attachment 2 - Adoption Promotion Program Criteria and Guidelines 
Attachment 3 - DSS-5320 Form
Attachment 4 - DSS-5113 Form
Attachment 5 - Adoption Promotion Program Use of Funds 

Date Letter Number Subject
12/1/2023 EFS-FNSEP-32-2023 2024 Cost-of-Living-Adjustments (COLA) Mass Change in Social Security Administration, Supplemental Security Income and Veterans Affairs Benefit Amounts - Information and Action 
Attachment 1 - Notice to Food and Nutrition Services Recipients (English)
Attachment 2 - Notice to Food and Nutrition Services Recipients (Spanish)
Attachment 3 - North Carolina Department of Health and Human Services Division of Social Services (Multilingual Language Notice) DSS-8567
1/3/2024 EFS-FNSEP-33-2023 2024 FNS Application Time Standards Chart - Information Only
Attachment - 2024 FNS Application Time Standards Chart
1/19/2024 EFS-FNSEP-01-2024 Economic and Family Services 100 County Virtual Regional CQI Meeting - Information Only
Attachment - January 2024 100 County Regional Meeting Agenda
1/26/2024 EFS-FNSEP-02-2024 REVISED Economic and Family Services 100 County Virtual Regional CQI Meeting - URGENT Meeting Link Change Information
Attachment - January 2024 100 County Regional Meeting Agenda
2/1/2024 EFS-FNSEP-03-2024 Claims Management Plan (Fraud Plan) - Action Required, Time Sensitive, Response Required
Attachment - Claims Management Plan Template
2/13/2024 EFS-WF-01-2024 Work First Benefit Diversion and Services for Low Income Families Survey for State Fiscal Year (SFY) 2024-2025 - Time Sensitive, Response Required
Attachment - WF Benefit Diversion Survey
2/26/2024 EFS-FNSEP-04-2024 Summer Electronic Benefit Transfer (S-EBT) - Information for Awareness, Action Required, and Time Sensitive
Attachment - S-EBT Confidentiality Agreement
3/6/2024 EFS-FNSEP-05-2024 Economic and Family Services Regional In-Person CQI Meeting Schedule - Information Only
Attachment - April 2024 CQI Regional In-Person Meeting Agenda
3/15/2024 EFS-FNSEP-06-2024 Low Income Home Energy Assistance Program (LIHEAP) Weatherization Weather
Attachment 1 - Public Comment Sought for Weatherization Waiver 
Attachment 2 - North Carolina Weatherization Waiver Request FFY2024
Attachment 3 - Public Review of 2023/2024 LIHEAP Weatherization Waiver Feedback Form
3/28/2024 EFS-WF-02-2024 Work first Two - Parent Participation Rate - Action Required, Time Sensitive
4/3/2024 EFS-FNSEP-07-2024 ChopChop Magazine - Information & Action Required
4/22/2024 EFS-FNSEP-08-2024 Updated Program Integrity Staff Directory Survey - Action Required, Time Sensitive, Response Required
5/10/2024 EFS-FNSEP-09-2024 Energy Programs Outreach Plan (EPOP)
Attachment 1 - Energy Programs Outreach Plan
5/10/2024 EFS-RA-03-2024 Ukrainian Populations and Other Non-Ukrainian Individuals Displaced from Ukraine for Office of Refugee Resettlement (ORR) Benefits and Services and Continued Services for Humanitarian Parolees from Ukraine with Pending Re-Parole Application - Information Only
5/14/2024 EFS-FNSEP-10-2024 Phaseout - Waive Interview at Recertification and Extension of Telephonic Signature Waiver - Information and Action Required
5/28/2024 EFS-FNSEP-11-2024 Benefits Data Trust Recertification FNS Texting Project - Information Only
5/30/2024 EFS-FNSEP-12-2024 REVISED Phaseout -Waive Interview at Recertification and Extension of Telephonic Signature Waiver - Information and Action Required
6/10/2024 EFS-FNSEP-13-2024 SUN Bucks (S-EBT) - Benefits Issuances - Information Only

Date Letter Number Subject
7/1/2021 PM-REM-01-2021 County Holiday Schedule
Attachment - County Holiday Schedule
11/23/2021 PM-REM-02-2021 DSS-5027 Turnaround Printing
7/14/2022 PM-REM-01-2022 County Holiday Schedule
Attachment - County Holiday Schedule
6/22/2023 PM-REM-01-2023 County Holiday Schedule

 

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Date Letter Number Subject
February 4, 2021 NCFAST-21-0204 NC FAST Document Management System Enhancement Project Update