County Director Letters This page contains Dear County Director Letters that have been issued by the Division of Social Services. We have provided links below to view letters issued by other divisions. Our current year Dear county Director Letters are categorized by the section that issued the letter. A detailed description of what programs are covered by which section is provided below. Letters for previous years are listed by the year in the archive. Section Name Programs Covered Business Operations/Data Fiscal Management, Human Services Business Information Office, Data Child Support Enforcement Child Support Enforcement DSS Director Office Covers all programs. Letters posted here are letters that have been issued by the Directors Office. Family Support Child Welfare Child Welfare, Work First Family Assistance (Until Oct. 1, 2008) Economic Services Food and Nutrition Services, Energy Assistance, Crisis Intervention, Refugee Assistance, Work First Family Assistance (After Oct. 1, 2008) Performance Management/Reporting and Evaluation Management Performance Management/Reporting and Evaluation Management, Information Systems Support, Information Support, Quality Assurance Business Operations/Data Date Letter Number Subject 02/12/2021 BG-01-2021 County Budget Estimates, SFY 2021-22 03/15/2021 HSBIA-01-2021 Update about the ongoing Joint County/State work on our statewide Child Welfare System (CWS) 03/25/2021 BG-02-2021 Sub-Recipient Self-Assessment of Internal Control Controls and Risk 04/06/2021 HSBIA-02-2021 Commercial Off-the-Shelf Software Attachment - Commercial Off-The-Shelf (COTS) Products NC DHHS Guidance for County DSS Agencies 04/13/2021 BG-03-2021 SFY 2019-2020 Child Welfare Funding Survey 04/14/2021 BG-04-2021 County DSS MOE/CPS IV-E/Automation Request Certification Fiscal Year 2020-21 04/16/2021 BG-05-2021 Work First Block Grant/TANF Maintenance of Effort Attachment - MOE Request Form Child Support Services Date Letter Number Subject 01/06/2021 CSS-21-01 Quarterly ACTS User Certification Report - Time Sensitive Action Needed 01/14/2021 CSS-21-03 INFORMATION: County Quarterly Report and Narrative Attachment 1 - Quarterly Narrative Attachment 2 - Quarterly Report 1/13/2021 CSS-21-02 INFORMATION: Incentive Goal Report Attachment - Incentive Goal 1/19/2021 CSS-21-04 INFORMATION: Monthly Incentive Payments SFY 2021 Attachment - Child Support Enforcement IV-D Incentives Awarded Thru January 2021 2/01/2021 CSS-21-05 CSS ACTS Reports - Information Only Attachment - CSS ACTS Reports on Worker Portal 2/05/2021 CSS-21-06 Federal Poverty Guidelines - Information Only 2/10/2021 CSS-21-07 INFORMATION: Incentive Goal Report Attachment - Incentive Goal 2/12/2021 CSS-21-08 Monthly Incentive Payments SFY 2021 - Information Only Attachment - IV-D Incentives Awarded 02-2021 2/16/2021 CSS-21-09 Policy updates regarding Intergovernmental Caseload Management of Interest and Arrears - Information Only 2/22/2021 CSS-21-10 Administrative Office of the Courts Customer Link on the Mobile Optimized Website and Enhancement of CSS ACTS Reports on the NC CSS Worker Portal - Information Only Attachment - CSS ACTS Reports on Worker Portal 3/01/2021 CSS-21-11 DSS-4721 Notice of Right to Request a Review - Information Only 3/12/2021 CSS-21-12 INFORMATION: Incentive Goal Report Attachment - Incentive Goal 3/12/2021 CSS-21-13 Monthly Incentive Payments SFY 2021 - Information Only Attachment - IV-D Incentives Awarded 03-2021 3/17/2021 CSS-21-14 Hold/Release Audit Stamp - Information Only 3/24/2021 CSS-21-15 Child Support Program Representative Coverage County Assignments- Information Only Attachment - Child Support Services Program Representative Reassignment 3/26/2021 CSS-21-16 Interactive Training Videos on Worker Portal - Information Only 4/5/2021 CSS-21-17 Quarterly ACTS User Certification Report - Time Sensitive Action Needed 4/14/2021 CSS-21-18 INFORMATION: Incentive Goal Report Attachment - Incentive Goal report for March 2021 4/14/2021 CSS-21-19 INFORMATION: County Quarterly Report and Narrative Attachment 1 - County Quarterly Narrative Attachment 2 - County Quarterly Report 4/23/2021 CSS-21-21 MEUC UIB Type - Information Only 4/23/2021 CSS-21-22 Worker Portal Session Timeout, CSS ACTS Reports enhancement, Email Statistical report - Information Only Attachment - Instructions 4/23/2021 CSS-21-23 Ability to schedule Saturday appointments - Information Only 4/23/2021 CSS-21-22 Worker Portal Session Timeout, CSS ACTS Reports enhancement, Email Statistical report - Information Only Attachment - Instructions 5/4/2021 CSS-21-24 CSS Reports available for Excel download - Information Only 5/4/2021 CSS-21-25 WBT Link Removed from SharePoint - Information Only 5/13/2021 CSS-21-26 INFORMATION: Monthly Incentive Payments SFY 2021 Attachment 1 - INFORMATION: Monthly Incentive Payments SFY 2021 5/13/2021 CSS-21-27 INFORMATION: Incentive Goal Report Attachment 1 - Incentive Goal report for April 2021 5/17/2021 CSS-21-28 Change Made to the Case Closure Criteria - Information Only 6/8/2021 CSS-21-29 Child Support Services Regional Support – Continuous Quality Improvement (CQI) Specialist Assignments - Information Only Attachment 1 - Child Support Services Regional Support Map Attachment 2 - CQI Specialists Regional Support Assignments 6/8/2021 CSS-21-30 Mobile Optimized Website and Enhancement of Events created by the Parents Portal - Information Only 6/9/2021 CSS-21-31 SFY 2021-2022 Continuous Quality Improvement Goals Attachment - CSS, CQI Goals SFY 2021-22 Child Welfare Services Date Letter Number Subject 01/04/2021 CWS-30-2020 Update 3 Intake Maltreatment and SAI Data Survey - Immediate Action Required 02/03/2021 CWS-02-2021 Adoption Promotion Program Fund - Information Only Attachment 1 - Adoption Promotion Program Criteria and Guidelines Attachment 2 - APP Fact Sheet for SFY 2020-2021 Attachment 3 - DSS – 5320 DSS Monthly Adoption Reporting Form Attachment 4 - DSS – 5320A Contract Agency Monthly Adoption Reporting and Payment Form Attachment 5 - DSS – 5113 Adoption Services Agreement (revised) 02/05/2021 CWS-03-2021 Validation of Risk Assessment tools and Statewide Electronic Child Welfare System - Information Only 02/19/2021 CWS-05-2021 Child Welfare Data Collection - Time Sensitive Attachment - 2020 Child Welfare Staffing Survey 03/10/2021 CWS-06-2021 Child Welfare Workforce Data Collection Attachment 1 - Guide to Completing the Child Welfare Workforce Data Book 2021 Attachment 2 - Child Welfare Data Book 2021 03/17/2021 CWS-07-2021 Survey Regarding Children Residing in Congregate Care - Information Only Attachment 1 - Survey A Attachment 2 - Survey B 03/30/2021 CWS-09-2021 Child Abuse Prevention Awareness Month - Information Only, Time Sensitive, Immediate 03/31/2021 CWS-10-2021 In-Home Services Focus Groups Plan - Time Sensitive 04/09/2021 CWS-11-2021 Family Reunification Services Monitoring - Information Only, Immediate Attachment 1 - Family Reunification Services Annual Report Template Attachment 2 - Family Reunification Services Addendum Template 04/09/2021 CWS-12-2021 Consolidated Appropriations Act, 2021, Public Law 116-260 - Immediate Action Attachment - Public Law 116-260 – Fact Sheet 04/13/2021 CWS-13-2021 Adoption Assistance Cash Payments - Information Only 4/21/2021 CWS-14-2021 National Youth in Transition Database - Time Sensitive (Surveys Due by 9/30/2021) 4/23/2021 CWS-15-2021 A Guidance Document for Substance Affectrd Infant Cases and Developing a Plan of Safe Care - Time Sensitive – Effective Date 6/1/2021 Attachment - Child Welfare Resources for Substance Affected Infants and Plan of Safe Care 5/25/2021 CWS-16-2021 COVID-19 Vaccination Guidance for Children and Youth in the Custody of Local Departments of Social Services - Immediate Action Required Attachment - Child Welfare Practice Guidance during COVID-19 Crisis: COVID-19 Vaccination Guidance for Children and Youth in the Custody of Local Departments of Social Services 5/18/2021 CWS-17-2021 May 2021 Is National Foster Care Month - Information Only 5/28/2021 CWS-18-2021 Policy Update: Monitoring of Psychotropic and Other High-Risk Medications. Form Change: DSS 5295 Monthly Permanency Planning Contact Record Instructions for Counties Using NC FAST - Immediate Action Required Attachment 1 - Permanency Planning Psychotropic Medication Policy Attachment 2 - Revised DSS 5295- North Carolina Permanency Planning Contact Record Attachment 3 - DSS-5295 Instructions Attachment 4 - Best Practices for Medication Management for Children and Adolescents in Foster Care July 2020 6/02/2021 CWS-19-2021 2020-2021 Links Services Survey and Adolescent Health Survey - Time Sensitive 6/04/2021 CWS-20-2021 Consolidated Appropriations Act, 2021, Public Law 116-260 – Tracking Tool - Immediate Action Required Attachment - County Reporting Foster Care 18 to 21 – Consolidated Appropriations, Public Law 116-260 DSS Director's Office Date Letter Number Subject 5/8/2020 DIR-01-2020 County MOU Agreements - Information Only 5/13/2020 DIR-02-2020 P-EBT Follow-up to 100 County Call 5/22/2020 DIR-03-2020 P-EBT Update Attachment - Timeline of P-EBT Implementation 6/10/2020 DIR-04-2020 P-EBT Updates and Reminders 9/3/2020 DIR-05-2020 County Administration Claims System 10/26/2020 DIR-06-2020 Ryan’ Law Dashboard Pilot Attachment - Performance Measures Currently Included on Rylan’s Law Dashboard Economic Services Date Letter Number Subject 01/05/2021 EFS-FNSEP-01-2021 2021 FNS Application Time Standards Chart - Information Only Attachment - 2021 FNS Application Time Standards Chart 01/05/2021 EFS-FNSEP-02-2021 January 2021 Automated Supplements for active FNS households - For Information 01/05/2021 EFS-FNSEP-03-2021 Suspended H and I Controlled Substance Felons Assessments during COVID-19 Pandemic (effective through February 28, 2021) and Extend Sanction Dates - Information and Action Required 01/13/2021 EFS-FNSEP-04-2021 Low Income Energy Assistance Program (LIEAP) Processing Timeframe - Information & Action 1/13/2021 EFS-FNSEP-05-2021 Temporary Census Employment Income - Information Only 1/15/2021 EFS-WF-01-2021 Work First Cash Assistance Sactions (Amended) - Action Needed 1/19/2021 EFS-FNSEP-06-2021 Reference Chart of Unemployment Insurance Benefit (UIB) Types - Information Only Attachment - Unemployment Insurance Benefit (UIB) Types and Codes 1/21/2021 EFS-FNSEP-07-2021 Reallocation of Low Income Energy Assistance Program (LIEAP) and Crisis Intervention Program (CIP) funds - Time Sensitive & Reponse Required Attachment - CIP & LIEAP Reallocation Survey 1/25/2021 EFS-FNSEP-08-2021 Corrected Suspended H and I Controlled Substance Felons Assessments during COVID-19 Pandemic (effective through February 28, 2021) and Extend Sanction Dates - Information & Action Required 1/27/2021 EFS-FNSEP-09-2021 Administrative Disqualification Hearing (ADH) Timeliness, Suspension of Claim Collections and Food and Nutrition Services (FNS) State Fair Hearings Timeliness - Information Only 1/27/2021 EFS-FNSEP-10-2021 ChopChop Magazine - Information and Action Required 1/29/2021 EFS-FNSEP-11-2021 Telephonic Signature for Food and Nutrition Services Applications and Recertifications - Information and Action Required 2/01/2021 EFS-FNSEP-12-2021 February 2021 Automated Supplements for active FNS households - Information Only 2/5/2021 EFS-FNSEP-13-2021 Food and Nutrition Services (FNS) Expedited ePASS Applications - Information and Action Needed 2/8/2021 EFS-FNSEP-14-2021 Suspended H and I Controlled Substance Felons Assessments during COVID-19 Pandemic (effective through March 31, 2021) and Extend Sanction Dates - Information and Action Required 2/11/2021 EFS-FNSEP-15-2021 Duke Energy Winter Disconnection Moratorium 2/11/2021 EFS-FNSEP-16-2021 Food Lion Online EBT Purchasing 2/12/2021 EFS-FNSEP-17-2021 Crisis Intervention Program (CIP) Payment Agreements 2/16/2021 EFS-FNSEP-18-2021 Pandemic EBT Card Issuance for School Year 2020-2021 - Information and Action Attachment 1 - Initial P-EBT Notice English and Spanish Attachment 2 - March Ongoing P-EBT Notice English and Spanish Attachment 3 - P-EBT Toolkit English Attachment 4 - P-EBT Toolkit Spanish 2/18/2021 EFS-FNSEP-19-2021 Administrative Disqualification Hearing (ADH) Timeliness, Suspension of Claim Collections and Food and Nutrition Services (FNS) State Fair Hearings Timeliness - Information Only 2/18/2021 EFS-FNSEP-20-2021 Telephonic Signature for Food and Nutrition Services Applications and Recertifications - Information and Action Required 2/19/2021 EFS-RA-01-2021 Refugee Cash Assistance and Refugee Medical Assistance Certifications 3rd Extension Period - Information and Action 2/22/2021 EFS-FNSEP-21-2021 Energy Programs Outreach Plan Follow-ups - Information & Action Attachment - Energy Outreach Plan Follow-up form 2/22/2021 EFS-FNSEP-22-2021 Amended Student of Higher Education Work Requirement Exemption - Information and Action Required 2/22/2021 EFS-FNSEP-23-2021 Combine Pandemic Unemployment Insurance Benefit (PUIB) Types - Information Only 2/24/2021 EFS-FNSEP-24-2021 March 2021 Automated Supplements for active FNS households - Information Only 2/26/2021 EFS-FNSEP-25-2021 Reallocation of Low Income Energy Assistance Program (LIEAP) and Crisis Intervention Program (CIP) funds - Time Sensitive & Response Required Attachment - CIP & LIEAP Reallocation Survey 2-2021 3/01/2021 EFS-WF-02-2021 2021 Federal Poverty Income Guidelines 3/05/2021 EFS-FNSEP-26-2021 Suspended H and I Controlled Substance Felons Assessments during COVID-19 Pandemic (effective through April 30, 2021) and Extend Sanction Dates - Information and Action Required 3/05/2021 EFS-WF-03-2021 Work First Benefit Diversion and Services for Low Income Families Survey for State Fiscal Year (SFY) 2021-2022 - Time Sensitive, Responce Required Attachment - Work First Benefit Diversion and Services for Low Income Families Survey 3/05/2021 EFS-FNSEP-27-2021 Timely Household Reporting of Food Loss Waiver - Information Only 3/08/2021 EFS-FNSEP-28-2021 Amended Student of Higher Education Work Requirement Exemption - Information and Action Required 3/08/2021 EFS-FNSEP-29-2021 Amended Combine Pandemic Unemployment Insurance Benefit (PUIB) Types - Information Only 3/11/2021 EFS-FNSEP-30-2021 BJ's Wholesale Club Online EBT Purchasing - Information Only 3/17/2021 EFS-FNSEP-31-2021 Administrative Disqualification Hearing (ADH) Timeliness, Suspension of Claim Collections and Food and Nutrition Services (FNS) State Fair Hearings Timeliness - Information Only 3/17/2021 EFS-FNSEP-32-2021 Telephonic Signature for Food and Nutrition Services Applications and Recertifications - For Information and Action Required 3/26/2021 FNSEP-33-2021 North Carolina At-Home Testing Program - Information Only Attachment 1 - Press Release and Social Media Content Attachment 2 - FNS Call Center Script 03/30/2021 EFS-FNSEP-34-2021 Extended Temporary 15% increase in Food and Nutrition Services (FNS) monthly benefits - Information Only Attachment 1 - Notice to Food and Nutrition Services Recipients Attachment 2 - Notice to Food and Nutrition Services Recipients (Spanish) Attachment 3 - Language Notice (seven languages) Attachment 4 - Desk Reference effective January 1 to September 30, 2021 Attachment 5 - Desk Reference Spanish effective January 1 to September 30, 2021 03/31/2021 EFS-FNSEP-35--2021 Department of Education Outreach Program - Information Only// 04/01/2021 EFS-FNSEP-36-2021 Pandemic EBT Card Issuance for Children under the Age of Six (6) - Information and Action Attachment 1 - P-EBT for children under age six (6) Notice English Attachment 2 - P-EBT for children under age six (6) Notice Spanish Attachment 3 - Non-FNS P-EBT for children under six (6) Notice English Attachment 4 - Non-FNS P-EBT for children under six (6) Notice Spanish 04/07/2021 EFS-FNSEP-37-2021 Extended Pandemic Unemployment Insurance Benefit (PUIB) - Information and Action Required Attachment - Unemployment Insurance Benefit (UIB) Types and Codes 04/12/2021 EFS-FNSEP-38-2021 Suspended H and I Controlled Substance Felons Assessments during COVID - 19 Pandemic (effective through May 31, 2021) and Extend Sanction Dates - Information and Action Required 04/13/2021 EFS-FNSEP-39-2021 Reallocation of Crisis Intervention Program (CIP) funds - Time Sensitive, Response Required Attachment - CIP Reallocation Survey 4-2021 04/16/2021 EFS-FNSEP-40-2021 Revised Extended Pandemic Unemployment Insurance Benefit (PUIB) - Information and Action Required Attachment - Unemployment Insurance Benefit (UIB) Codes and Types 04/20/2021 EFS-FNSEP-41-2021 Extended Temporary 15% increase in Simplified Nutritional Assistance Program (SNAP) monthly benefits - Information Only Attachment 1 - Notice to Simplified Nutritional Assistance Program (SNAP) Recipients Attachment 2 - Notice to Simplified Nutritional Assistance Program (SNAP)(Spanish) Recipients Attachment 3 - Language Notice (seven languages) Attachment 4 - Desk Reference effective January 1, 2021 to September 30, 2021 Attachment 5 - Desk Reference Spanish effective January 1, 2021 to September 30, 2021 04/27/2021 EFS-FNSEP-43-2021 Administrative Disqualification Hearing (ADH) Timeliness, Suspension of Claim Collections and Food and Nutrition Services (FNS) State Fair Hearings Timeliness - Information Only 04/27/2021 EFS-FNSEP-44-2021 Telephonic Signature for Food and Nutrition Services Applications and Recertifications - Information and Action Required 04/27/2021 EFS-FNSEP-45-2021 Clarifications for Revised Extended Pandemic Unemployment Insurance Benefit (PUIB) - Information and Action Required 04/27/2021 EFS-FNSEP-46-2021 Minimum Automated Supplements for active FNS households - Information and Action Attachment 1 - Minimum Supplement Public Notice Attachment 2 - Minimum Supplement Public Notice Spanish 04/28/2021 EFS-FNSEP-47-2021 May 2021 Automated Supplements for active FNS households - Information Only 05/3/2021 EFS-FNSEP-48-2021 Program Integrity Pro Forma Communication - For Information and Action 05/6/2021 EFS-FNSEP-49-2021 Low Income Energy Assistance Program (LIEAP) One-time Supplement - Information & Action Attachment 1 - NFOMD023M - Energy Payment Request Detail Report Screenshot Attachment 2 - One Time Supplement Spreadsheet 05/12/2021 EFS-FNSEP-50-2021 ChopChop Magazine - Information and Action Required 05/12/2021 EFS-FNSEP-51-2021 Emergency Broadband Benefit Program - Information Only Attachment 1 - NCDIT Broadband Emergency Benefit Handout Attachment 2 - EBBP Flier 05/17/2021 EFS-FNSEP-52-2021 Energy Programs Outreach Plan - Time Sensitive, Action & Response Required Attachment - Energy Programs Outreach Plan Template 05/18/2021 EFS-FNSEP-53-2021 Suspended H and I Controlled Substance Felons Assessments during COVID-19 Pandemic (effective through June 30, 2021) and Extend Sanction Dates -Information and Action Required 5/24/2021 EFS-RA-02-2021 Refugee Cash Assistance and Refugee Medical Assistance Certifications 4th Extension Period - Information and Action 5/25/2021 EFS-FNSEP-54-2021 (Corrected) Waivers Extended Through December 31, 2021 or Until the Governor Lifts the Emergency Declaration - Information and Action 5/25/2021 EFS-FNSEP-55-2021 Summer Pandemic EBT - Information and Action Attachment - Summer P-EBT Notice 6/4/2021 EFS-FNSEP-56-2021 June 2021 Automated Supplements for active FNS households - Information Only Performance Management Date Letter Number Subject 2/7/2020 PM-REM-01-2020 Upcoming Webinar - Performance Measures Review of Available HB630 Reports in CSDW: Adult Services, Child Support, Energy, FNS & Work First 11/12/2020 PM-REM-02-2020 County Holiday Schedule Attachment - County Holiday Schedule Form Program Compliance Date Letter Number Subject 4/24/2020 PC-01-2020 Planning for weather-related disasters - Congregate Sheltering during Coronavirus Pandemic (COVID-19) Attachment 1 - COVID-19 Operational Decision-Making /Shelter Facility Opening Checklist Attachment 2 - Sheltering in COVID-19 Affected Areas Attachment 3 - Preparing to Register and Stay in a Red Cross Shelter Attachment 4 - Feeding in COVID-19 Congregate Shelters Attachment 5 - Red Cross County Contacts and Supervisor - Both Regions Operational Support Team Date Letter Number Subject Economic Benefits Policy Governance Board Date Letter Number Subject NCFAST Date Letter Number Subject February 4, 2021 NCFAST-21-0204 NC FAST Document Management System Enhancement Project Update
County Director Letters This page contains Dear County Director Letters that have been issued by the Division of Social Services. We have provided links below to view letters issued by other divisions. Our current year Dear county Director Letters are categorized by the section that issued the letter. A detailed description of what programs are covered by which section is provided below. Letters for previous years are listed by the year in the archive. Section Name Programs Covered Business Operations/Data Fiscal Management, Human Services Business Information Office, Data Child Support Enforcement Child Support Enforcement DSS Director Office Covers all programs. Letters posted here are letters that have been issued by the Directors Office. Family Support Child Welfare Child Welfare, Work First Family Assistance (Until Oct. 1, 2008) Economic Services Food and Nutrition Services, Energy Assistance, Crisis Intervention, Refugee Assistance, Work First Family Assistance (After Oct. 1, 2008) Performance Management/Reporting and Evaluation Management Performance Management/Reporting and Evaluation Management, Information Systems Support, Information Support, Quality Assurance Business Operations/Data Date Letter Number Subject 02/12/2021 BG-01-2021 County Budget Estimates, SFY 2021-22 03/15/2021 HSBIA-01-2021 Update about the ongoing Joint County/State work on our statewide Child Welfare System (CWS) 03/25/2021 BG-02-2021 Sub-Recipient Self-Assessment of Internal Control Controls and Risk 04/06/2021 HSBIA-02-2021 Commercial Off-the-Shelf Software Attachment - Commercial Off-The-Shelf (COTS) Products NC DHHS Guidance for County DSS Agencies 04/13/2021 BG-03-2021 SFY 2019-2020 Child Welfare Funding Survey 04/14/2021 BG-04-2021 County DSS MOE/CPS IV-E/Automation Request Certification Fiscal Year 2020-21 04/16/2021 BG-05-2021 Work First Block Grant/TANF Maintenance of Effort Attachment - MOE Request Form Child Support Services Date Letter Number Subject 01/06/2021 CSS-21-01 Quarterly ACTS User Certification Report - Time Sensitive Action Needed 01/14/2021 CSS-21-03 INFORMATION: County Quarterly Report and Narrative Attachment 1 - Quarterly Narrative Attachment 2 - Quarterly Report 1/13/2021 CSS-21-02 INFORMATION: Incentive Goal Report Attachment - Incentive Goal 1/19/2021 CSS-21-04 INFORMATION: Monthly Incentive Payments SFY 2021 Attachment - Child Support Enforcement IV-D Incentives Awarded Thru January 2021 2/01/2021 CSS-21-05 CSS ACTS Reports - Information Only Attachment - CSS ACTS Reports on Worker Portal 2/05/2021 CSS-21-06 Federal Poverty Guidelines - Information Only 2/10/2021 CSS-21-07 INFORMATION: Incentive Goal Report Attachment - Incentive Goal 2/12/2021 CSS-21-08 Monthly Incentive Payments SFY 2021 - Information Only Attachment - IV-D Incentives Awarded 02-2021 2/16/2021 CSS-21-09 Policy updates regarding Intergovernmental Caseload Management of Interest and Arrears - Information Only 2/22/2021 CSS-21-10 Administrative Office of the Courts Customer Link on the Mobile Optimized Website and Enhancement of CSS ACTS Reports on the NC CSS Worker Portal - Information Only Attachment - CSS ACTS Reports on Worker Portal 3/01/2021 CSS-21-11 DSS-4721 Notice of Right to Request a Review - Information Only 3/12/2021 CSS-21-12 INFORMATION: Incentive Goal Report Attachment - Incentive Goal 3/12/2021 CSS-21-13 Monthly Incentive Payments SFY 2021 - Information Only Attachment - IV-D Incentives Awarded 03-2021 3/17/2021 CSS-21-14 Hold/Release Audit Stamp - Information Only 3/24/2021 CSS-21-15 Child Support Program Representative Coverage County Assignments- Information Only Attachment - Child Support Services Program Representative Reassignment 3/26/2021 CSS-21-16 Interactive Training Videos on Worker Portal - Information Only 4/5/2021 CSS-21-17 Quarterly ACTS User Certification Report - Time Sensitive Action Needed 4/14/2021 CSS-21-18 INFORMATION: Incentive Goal Report Attachment - Incentive Goal report for March 2021 4/14/2021 CSS-21-19 INFORMATION: County Quarterly Report and Narrative Attachment 1 - County Quarterly Narrative Attachment 2 - County Quarterly Report 4/23/2021 CSS-21-21 MEUC UIB Type - Information Only 4/23/2021 CSS-21-22 Worker Portal Session Timeout, CSS ACTS Reports enhancement, Email Statistical report - Information Only Attachment - Instructions 4/23/2021 CSS-21-23 Ability to schedule Saturday appointments - Information Only 4/23/2021 CSS-21-22 Worker Portal Session Timeout, CSS ACTS Reports enhancement, Email Statistical report - Information Only Attachment - Instructions 5/4/2021 CSS-21-24 CSS Reports available for Excel download - Information Only 5/4/2021 CSS-21-25 WBT Link Removed from SharePoint - Information Only 5/13/2021 CSS-21-26 INFORMATION: Monthly Incentive Payments SFY 2021 Attachment 1 - INFORMATION: Monthly Incentive Payments SFY 2021 5/13/2021 CSS-21-27 INFORMATION: Incentive Goal Report Attachment 1 - Incentive Goal report for April 2021 5/17/2021 CSS-21-28 Change Made to the Case Closure Criteria - Information Only 6/8/2021 CSS-21-29 Child Support Services Regional Support – Continuous Quality Improvement (CQI) Specialist Assignments - Information Only Attachment 1 - Child Support Services Regional Support Map Attachment 2 - CQI Specialists Regional Support Assignments 6/8/2021 CSS-21-30 Mobile Optimized Website and Enhancement of Events created by the Parents Portal - Information Only 6/9/2021 CSS-21-31 SFY 2021-2022 Continuous Quality Improvement Goals Attachment - CSS, CQI Goals SFY 2021-22 Child Welfare Services Date Letter Number Subject 01/04/2021 CWS-30-2020 Update 3 Intake Maltreatment and SAI Data Survey - Immediate Action Required 02/03/2021 CWS-02-2021 Adoption Promotion Program Fund - Information Only Attachment 1 - Adoption Promotion Program Criteria and Guidelines Attachment 2 - APP Fact Sheet for SFY 2020-2021 Attachment 3 - DSS – 5320 DSS Monthly Adoption Reporting Form Attachment 4 - DSS – 5320A Contract Agency Monthly Adoption Reporting and Payment Form Attachment 5 - DSS – 5113 Adoption Services Agreement (revised) 02/05/2021 CWS-03-2021 Validation of Risk Assessment tools and Statewide Electronic Child Welfare System - Information Only 02/19/2021 CWS-05-2021 Child Welfare Data Collection - Time Sensitive Attachment - 2020 Child Welfare Staffing Survey 03/10/2021 CWS-06-2021 Child Welfare Workforce Data Collection Attachment 1 - Guide to Completing the Child Welfare Workforce Data Book 2021 Attachment 2 - Child Welfare Data Book 2021 03/17/2021 CWS-07-2021 Survey Regarding Children Residing in Congregate Care - Information Only Attachment 1 - Survey A Attachment 2 - Survey B 03/30/2021 CWS-09-2021 Child Abuse Prevention Awareness Month - Information Only, Time Sensitive, Immediate 03/31/2021 CWS-10-2021 In-Home Services Focus Groups Plan - Time Sensitive 04/09/2021 CWS-11-2021 Family Reunification Services Monitoring - Information Only, Immediate Attachment 1 - Family Reunification Services Annual Report Template Attachment 2 - Family Reunification Services Addendum Template 04/09/2021 CWS-12-2021 Consolidated Appropriations Act, 2021, Public Law 116-260 - Immediate Action Attachment - Public Law 116-260 – Fact Sheet 04/13/2021 CWS-13-2021 Adoption Assistance Cash Payments - Information Only 4/21/2021 CWS-14-2021 National Youth in Transition Database - Time Sensitive (Surveys Due by 9/30/2021) 4/23/2021 CWS-15-2021 A Guidance Document for Substance Affectrd Infant Cases and Developing a Plan of Safe Care - Time Sensitive – Effective Date 6/1/2021 Attachment - Child Welfare Resources for Substance Affected Infants and Plan of Safe Care 5/25/2021 CWS-16-2021 COVID-19 Vaccination Guidance for Children and Youth in the Custody of Local Departments of Social Services - Immediate Action Required Attachment - Child Welfare Practice Guidance during COVID-19 Crisis: COVID-19 Vaccination Guidance for Children and Youth in the Custody of Local Departments of Social Services 5/18/2021 CWS-17-2021 May 2021 Is National Foster Care Month - Information Only 5/28/2021 CWS-18-2021 Policy Update: Monitoring of Psychotropic and Other High-Risk Medications. Form Change: DSS 5295 Monthly Permanency Planning Contact Record Instructions for Counties Using NC FAST - Immediate Action Required Attachment 1 - Permanency Planning Psychotropic Medication Policy Attachment 2 - Revised DSS 5295- North Carolina Permanency Planning Contact Record Attachment 3 - DSS-5295 Instructions Attachment 4 - Best Practices for Medication Management for Children and Adolescents in Foster Care July 2020 6/02/2021 CWS-19-2021 2020-2021 Links Services Survey and Adolescent Health Survey - Time Sensitive 6/04/2021 CWS-20-2021 Consolidated Appropriations Act, 2021, Public Law 116-260 – Tracking Tool - Immediate Action Required Attachment - County Reporting Foster Care 18 to 21 – Consolidated Appropriations, Public Law 116-260 DSS Director's Office Date Letter Number Subject 5/8/2020 DIR-01-2020 County MOU Agreements - Information Only 5/13/2020 DIR-02-2020 P-EBT Follow-up to 100 County Call 5/22/2020 DIR-03-2020 P-EBT Update Attachment - Timeline of P-EBT Implementation 6/10/2020 DIR-04-2020 P-EBT Updates and Reminders 9/3/2020 DIR-05-2020 County Administration Claims System 10/26/2020 DIR-06-2020 Ryan’ Law Dashboard Pilot Attachment - Performance Measures Currently Included on Rylan’s Law Dashboard Economic Services Date Letter Number Subject 01/05/2021 EFS-FNSEP-01-2021 2021 FNS Application Time Standards Chart - Information Only Attachment - 2021 FNS Application Time Standards Chart 01/05/2021 EFS-FNSEP-02-2021 January 2021 Automated Supplements for active FNS households - For Information 01/05/2021 EFS-FNSEP-03-2021 Suspended H and I Controlled Substance Felons Assessments during COVID-19 Pandemic (effective through February 28, 2021) and Extend Sanction Dates - Information and Action Required 01/13/2021 EFS-FNSEP-04-2021 Low Income Energy Assistance Program (LIEAP) Processing Timeframe - Information & Action 1/13/2021 EFS-FNSEP-05-2021 Temporary Census Employment Income - Information Only 1/15/2021 EFS-WF-01-2021 Work First Cash Assistance Sactions (Amended) - Action Needed 1/19/2021 EFS-FNSEP-06-2021 Reference Chart of Unemployment Insurance Benefit (UIB) Types - Information Only Attachment - Unemployment Insurance Benefit (UIB) Types and Codes 1/21/2021 EFS-FNSEP-07-2021 Reallocation of Low Income Energy Assistance Program (LIEAP) and Crisis Intervention Program (CIP) funds - Time Sensitive & Reponse Required Attachment - CIP & LIEAP Reallocation Survey 1/25/2021 EFS-FNSEP-08-2021 Corrected Suspended H and I Controlled Substance Felons Assessments during COVID-19 Pandemic (effective through February 28, 2021) and Extend Sanction Dates - Information & Action Required 1/27/2021 EFS-FNSEP-09-2021 Administrative Disqualification Hearing (ADH) Timeliness, Suspension of Claim Collections and Food and Nutrition Services (FNS) State Fair Hearings Timeliness - Information Only 1/27/2021 EFS-FNSEP-10-2021 ChopChop Magazine - Information and Action Required 1/29/2021 EFS-FNSEP-11-2021 Telephonic Signature for Food and Nutrition Services Applications and Recertifications - Information and Action Required 2/01/2021 EFS-FNSEP-12-2021 February 2021 Automated Supplements for active FNS households - Information Only 2/5/2021 EFS-FNSEP-13-2021 Food and Nutrition Services (FNS) Expedited ePASS Applications - Information and Action Needed 2/8/2021 EFS-FNSEP-14-2021 Suspended H and I Controlled Substance Felons Assessments during COVID-19 Pandemic (effective through March 31, 2021) and Extend Sanction Dates - Information and Action Required 2/11/2021 EFS-FNSEP-15-2021 Duke Energy Winter Disconnection Moratorium 2/11/2021 EFS-FNSEP-16-2021 Food Lion Online EBT Purchasing 2/12/2021 EFS-FNSEP-17-2021 Crisis Intervention Program (CIP) Payment Agreements 2/16/2021 EFS-FNSEP-18-2021 Pandemic EBT Card Issuance for School Year 2020-2021 - Information and Action Attachment 1 - Initial P-EBT Notice English and Spanish Attachment 2 - March Ongoing P-EBT Notice English and Spanish Attachment 3 - P-EBT Toolkit English Attachment 4 - P-EBT Toolkit Spanish 2/18/2021 EFS-FNSEP-19-2021 Administrative Disqualification Hearing (ADH) Timeliness, Suspension of Claim Collections and Food and Nutrition Services (FNS) State Fair Hearings Timeliness - Information Only 2/18/2021 EFS-FNSEP-20-2021 Telephonic Signature for Food and Nutrition Services Applications and Recertifications - Information and Action Required 2/19/2021 EFS-RA-01-2021 Refugee Cash Assistance and Refugee Medical Assistance Certifications 3rd Extension Period - Information and Action 2/22/2021 EFS-FNSEP-21-2021 Energy Programs Outreach Plan Follow-ups - Information & Action Attachment - Energy Outreach Plan Follow-up form 2/22/2021 EFS-FNSEP-22-2021 Amended Student of Higher Education Work Requirement Exemption - Information and Action Required 2/22/2021 EFS-FNSEP-23-2021 Combine Pandemic Unemployment Insurance Benefit (PUIB) Types - Information Only 2/24/2021 EFS-FNSEP-24-2021 March 2021 Automated Supplements for active FNS households - Information Only 2/26/2021 EFS-FNSEP-25-2021 Reallocation of Low Income Energy Assistance Program (LIEAP) and Crisis Intervention Program (CIP) funds - Time Sensitive & Response Required Attachment - CIP & LIEAP Reallocation Survey 2-2021 3/01/2021 EFS-WF-02-2021 2021 Federal Poverty Income Guidelines 3/05/2021 EFS-FNSEP-26-2021 Suspended H and I Controlled Substance Felons Assessments during COVID-19 Pandemic (effective through April 30, 2021) and Extend Sanction Dates - Information and Action Required 3/05/2021 EFS-WF-03-2021 Work First Benefit Diversion and Services for Low Income Families Survey for State Fiscal Year (SFY) 2021-2022 - Time Sensitive, Responce Required Attachment - Work First Benefit Diversion and Services for Low Income Families Survey 3/05/2021 EFS-FNSEP-27-2021 Timely Household Reporting of Food Loss Waiver - Information Only 3/08/2021 EFS-FNSEP-28-2021 Amended Student of Higher Education Work Requirement Exemption - Information and Action Required 3/08/2021 EFS-FNSEP-29-2021 Amended Combine Pandemic Unemployment Insurance Benefit (PUIB) Types - Information Only 3/11/2021 EFS-FNSEP-30-2021 BJ's Wholesale Club Online EBT Purchasing - Information Only 3/17/2021 EFS-FNSEP-31-2021 Administrative Disqualification Hearing (ADH) Timeliness, Suspension of Claim Collections and Food and Nutrition Services (FNS) State Fair Hearings Timeliness - Information Only 3/17/2021 EFS-FNSEP-32-2021 Telephonic Signature for Food and Nutrition Services Applications and Recertifications - For Information and Action Required 3/26/2021 FNSEP-33-2021 North Carolina At-Home Testing Program - Information Only Attachment 1 - Press Release and Social Media Content Attachment 2 - FNS Call Center Script 03/30/2021 EFS-FNSEP-34-2021 Extended Temporary 15% increase in Food and Nutrition Services (FNS) monthly benefits - Information Only Attachment 1 - Notice to Food and Nutrition Services Recipients Attachment 2 - Notice to Food and Nutrition Services Recipients (Spanish) Attachment 3 - Language Notice (seven languages) Attachment 4 - Desk Reference effective January 1 to September 30, 2021 Attachment 5 - Desk Reference Spanish effective January 1 to September 30, 2021 03/31/2021 EFS-FNSEP-35--2021 Department of Education Outreach Program - Information Only// 04/01/2021 EFS-FNSEP-36-2021 Pandemic EBT Card Issuance for Children under the Age of Six (6) - Information and Action Attachment 1 - P-EBT for children under age six (6) Notice English Attachment 2 - P-EBT for children under age six (6) Notice Spanish Attachment 3 - Non-FNS P-EBT for children under six (6) Notice English Attachment 4 - Non-FNS P-EBT for children under six (6) Notice Spanish 04/07/2021 EFS-FNSEP-37-2021 Extended Pandemic Unemployment Insurance Benefit (PUIB) - Information and Action Required Attachment - Unemployment Insurance Benefit (UIB) Types and Codes 04/12/2021 EFS-FNSEP-38-2021 Suspended H and I Controlled Substance Felons Assessments during COVID - 19 Pandemic (effective through May 31, 2021) and Extend Sanction Dates - Information and Action Required 04/13/2021 EFS-FNSEP-39-2021 Reallocation of Crisis Intervention Program (CIP) funds - Time Sensitive, Response Required Attachment - CIP Reallocation Survey 4-2021 04/16/2021 EFS-FNSEP-40-2021 Revised Extended Pandemic Unemployment Insurance Benefit (PUIB) - Information and Action Required Attachment - Unemployment Insurance Benefit (UIB) Codes and Types 04/20/2021 EFS-FNSEP-41-2021 Extended Temporary 15% increase in Simplified Nutritional Assistance Program (SNAP) monthly benefits - Information Only Attachment 1 - Notice to Simplified Nutritional Assistance Program (SNAP) Recipients Attachment 2 - Notice to Simplified Nutritional Assistance Program (SNAP)(Spanish) Recipients Attachment 3 - Language Notice (seven languages) Attachment 4 - Desk Reference effective January 1, 2021 to September 30, 2021 Attachment 5 - Desk Reference Spanish effective January 1, 2021 to September 30, 2021 04/27/2021 EFS-FNSEP-43-2021 Administrative Disqualification Hearing (ADH) Timeliness, Suspension of Claim Collections and Food and Nutrition Services (FNS) State Fair Hearings Timeliness - Information Only 04/27/2021 EFS-FNSEP-44-2021 Telephonic Signature for Food and Nutrition Services Applications and Recertifications - Information and Action Required 04/27/2021 EFS-FNSEP-45-2021 Clarifications for Revised Extended Pandemic Unemployment Insurance Benefit (PUIB) - Information and Action Required 04/27/2021 EFS-FNSEP-46-2021 Minimum Automated Supplements for active FNS households - Information and Action Attachment 1 - Minimum Supplement Public Notice Attachment 2 - Minimum Supplement Public Notice Spanish 04/28/2021 EFS-FNSEP-47-2021 May 2021 Automated Supplements for active FNS households - Information Only 05/3/2021 EFS-FNSEP-48-2021 Program Integrity Pro Forma Communication - For Information and Action 05/6/2021 EFS-FNSEP-49-2021 Low Income Energy Assistance Program (LIEAP) One-time Supplement - Information & Action Attachment 1 - NFOMD023M - Energy Payment Request Detail Report Screenshot Attachment 2 - One Time Supplement Spreadsheet 05/12/2021 EFS-FNSEP-50-2021 ChopChop Magazine - Information and Action Required 05/12/2021 EFS-FNSEP-51-2021 Emergency Broadband Benefit Program - Information Only Attachment 1 - NCDIT Broadband Emergency Benefit Handout Attachment 2 - EBBP Flier 05/17/2021 EFS-FNSEP-52-2021 Energy Programs Outreach Plan - Time Sensitive, Action & Response Required Attachment - Energy Programs Outreach Plan Template 05/18/2021 EFS-FNSEP-53-2021 Suspended H and I Controlled Substance Felons Assessments during COVID-19 Pandemic (effective through June 30, 2021) and Extend Sanction Dates -Information and Action Required 5/24/2021 EFS-RA-02-2021 Refugee Cash Assistance and Refugee Medical Assistance Certifications 4th Extension Period - Information and Action 5/25/2021 EFS-FNSEP-54-2021 (Corrected) Waivers Extended Through December 31, 2021 or Until the Governor Lifts the Emergency Declaration - Information and Action 5/25/2021 EFS-FNSEP-55-2021 Summer Pandemic EBT - Information and Action Attachment - Summer P-EBT Notice 6/4/2021 EFS-FNSEP-56-2021 June 2021 Automated Supplements for active FNS households - Information Only Performance Management Date Letter Number Subject 2/7/2020 PM-REM-01-2020 Upcoming Webinar - Performance Measures Review of Available HB630 Reports in CSDW: Adult Services, Child Support, Energy, FNS & Work First 11/12/2020 PM-REM-02-2020 County Holiday Schedule Attachment - County Holiday Schedule Form Program Compliance Date Letter Number Subject 4/24/2020 PC-01-2020 Planning for weather-related disasters - Congregate Sheltering during Coronavirus Pandemic (COVID-19) Attachment 1 - COVID-19 Operational Decision-Making /Shelter Facility Opening Checklist Attachment 2 - Sheltering in COVID-19 Affected Areas Attachment 3 - Preparing to Register and Stay in a Red Cross Shelter Attachment 4 - Feeding in COVID-19 Congregate Shelters Attachment 5 - Red Cross County Contacts and Supervisor - Both Regions Operational Support Team Date Letter Number Subject Economic Benefits Policy Governance Board Date Letter Number Subject NCFAST Date Letter Number Subject February 4, 2021 NCFAST-21-0204 NC FAST Document Management System Enhancement Project Update
