County Director Letters

This page contains Dear County Director Letters that have been issued by the Division of Social Services. We have provided links below to view letters issued by other divisions. Our current year Dear county Director Letters are categorized by the section that issued the letter. A detailed description of what programs are covered by which section is provided below. Letters for previous years are listed by the year in the archive.

Section Name	Programs Covered
Budget Operations	Fiscal Management
Child Support Enforcement	Child Support Enforcement
DSS Director Office	Covers all programs. Letters posted here are letters that have been issued by the Directors Office.
Family Support Child Welfare	Child Welfare, Work First Family Assistance (Until Oct. 1, 2008)
Economic Services	Food and Nutrition Services, Energy Assistance, Crisis Intervention, Refugee Assistance, Work First Family Assistance (After Oct. 1, 2008)
Performance Management/Reporting and Evaluation Management	Performance Management/Reporting and Evaluation Management, Information Systems Support, Information Support, Quality Assurance

Budget Operations

Date	Letter Number	Subject
2/5/2020	BG-01-2020	Local Business Liaison/Fiscal Monitoring County Assignments Attachment - LBL County Assignments
3/25/2020	BG-02-2020	County Budget Estimates, SFY 2020-21
3/31/2020	BG-03-2020	Work First Block Grant/TANF Maintenance of Effort
4/8/2020	BG-04-2020	County DSS MOE/CPS IV-E/Automation Request Certification Fiscal Year 2019-20
5/4/2020	BG-05-2020	Local Business Liaison County Assignments Attachment - Local Business Liaison County Assignments
5/13/2020	BG-06-2020	SFY 2018-2019 Child Welfare Funding Survey
6/15/2020	BG-08-2020	Federal CARES Act Funding - Immediate Action Required Attachment 1 - COVID Foster Care Stipend Form Attachment 2 - COVID LINKS Reimbursement Form
6/22/2020	CSS-20-31	Direct Deposit Requests via the Mobile Optimized Website

Child Support Services

Date	Letter Number	Subject
1/2/2020	CSS-20-01	INFORMATION: Quarterly ACTS User Certification Report
1/10/2020	CSS-20-02	Online Verification (OLV) - Time Sensitive Action Needed
1/21/2020	CSS-20-05	INFORMATION: UIFSA Documents
1/21/2020	CSS-20-06	Mobile Optimized Website
1/22/2020	CSS-20-03	INFORMATION: County Quarterly Report and Narrative Attachment 1 - Quarterly Narrative Attachment 2 - Quarterly Report
1/22/2020	CSS-20-04	INFORMATION: Incentive Goal Report and Dashboard Attachment 1 - Incentive Goal Attachmnet 2 - Dashboard
1/29/2020	CSS-20-07	INFORMATION: Monthly Incentive Payments Attachment - Child Support Enforcement IV-D Incentives Awarded Thru October 2019
1/31/ 2020	CSS-20-08	SharePoint
2/10/2020	CSS-20-09	Federal Poverty Guidelines
2/12/2020	CSS-20-10	INFORMATION: Incentive Goal Report and Dashboard Attachment 1 - Incentive Goal Attachment 2 - Dashboard
2/18/2020	CSS-20-11	INFORMATION: Monthly Incentive Payments Attachment - Child Support Enforcement IV-D Incentives Awarded Thru February 2020
3/3/2020	CSS-20-12	North Carolina Child Support Guidelines Revisions Attachment - North Carolina Guidelines Effective 3-1-2020
3/10/2020	CSS-20-13	INFORMATION: Monthly Incentive Payments Attachment - Child Support Enforcement IV-D Incentives Awarded Thru March 2020
3/10/2020	CSS-20-14	INFORMATION: Incentive Goal Report and Dashboard Attachment 1 - Incentive Goal Attachment 2 - Dashboard
3/17/2020	CSS-20-15	INFORMATION: Interstate Administrative Subpoena & Interstate Notice of Lien
3/17/2020	CSS-20-16	IRS Backbroud Checks for Child Support Staff and Designated Officials
3/25/2020	CSS-20-17	DSS-4495 Notice of Intent to Intercept and Statement of Account
3/31/2020	CSS-20-18	INFORMATION: Email Address Field on Worker Profiles in NC Child Support Portal
4/6/2020	CSS-20-19	INFORMATION: Quarterly ACTS User Certification Report
4/13/2020	CSS-20-20	Monthly Incentive Payments Attachment - Child Support Enforcement IV-D Incentives Awarded Thru April 2020
4/17/2020	CSS-20-21	INFORMATION: Incentive Goal Report and Dashboard Attachment 1 - Incentive Goal Attachment 2 - Dashboard
4/17/2020	CSS-20-22	County Quarterly Report and Narrative Attachment 1 - Quarterly Report Attachment 2 - Quarterly Narrative
4/29/2020	CSS-20-23	INFORMATION: UIFSA Documents
5/1/2020	CSS-20-24	North Carolina Servicemember Civil Relief Act Attachment - AOC-G-250, Servicemember Civil Relief Act Affidavit
5/8/2020	CSS-20-25	Incentive Goal Report and Dashboard Attachment 1 - Incentive Goal Attachment 2 - Dashboard
5/13/2020	CSS-20-26	Monthly Incentive Payments Attachment - Child Support Enforcement IV-D Incentives Awarded Thru May 2020
6/3/2020	CSS-20-27	INFORMATION: SFY 2020-2021 Continuous Quality Improvement Goals Attachment - Child Support Services Continuous Quality Improvement Goals SFY 2020-2021
6/10/2020	CSS-20-28	INFORMATION: Incentive Goal Report and Dashboard Attachment 1 - Incentive Goal Attachment 2 - Dashboard
6/11/2020	CSS-20-29	INFORMATION: Monthly Incentive Payments Attachment 1 - Child Support Enforcement IV-D Incentives Awarded Thru June 2020
6/15/2020	CSS-20-30	INFORMATION: Annual Security Review
6/22/2020	CSS-20-31	Direct Deposit Requests via the Mobile Optimized Website
6/26/2020	CSS-20-32	National Medical Support Notice Changes

Child Welfare Services

Date	Letter Number	Subject
1/22/2020	CWS-01-2020	VA Standing Written Requests for Patient Information - Time Sensitive Attachment 1 - Veterans Administration Request for Patient Information – CPS, DSS-5337-C Attachment 2 - Veterans Administration Request for Patient Information - APS, DSS-5337-A
1/24/2020	CWS-02-2020	Diligent Recruitment and Retention Quarterly Calls
1/30/2020	CWS-03-2020	Regional Child Welfare Consultants - Information Only Attachment - Regional Child Welfare Consultants County Assignment List
1/30/2020	CWS-04-2020	Child Welfare Data Collection - Information Only Attachment - 2019 Child Welfare Survey
2/6/2020	CWS-05-2020	Invitation to Child Welfare Child and Family Services Plan (CFSP) Design Team Conference with Associate Commissioner Jerry Milner on February 24th - Time Sensitive
3/20/2020	CWS-06-2020	Guidance for Court Ordered Visitation - Immediate Action Required
4/9/2020	CWS-07-2020	Child Welfare Workforce Data Collection Attachment 1 - CWS Databook Attachment 2 - Guide to Completing the CW Workforce Data Book
4/16/2020	CWS-08-2020	Waiver of Administrative Rule for Licensing - Time Sensitive, Immediate Action Required Attachment 1 - Pre-populated Waiver Request Form Attachment 2 - Fire Inspection Attestation
4/24/2020	CWS-11-2020	Training - Information Only
5/12/2020	CWS-12-2020	Licensing requirement updates - Time Sensitive, Immediate Action Required Attachment 1 - Waiver Request Form Attachment 2 - TIPS-MAPP training guidance
6/5/2020	CWS-13-2020	Pandemic Electronic Benefit Transfer for providers of foster care services - Immediate Action Required Attachment - P-EBT Guidance
6/8/2020	CWS-14-2020	Guidance on in-person visitation for foster home settings - Immediate Action Required Attachment 1 - Guidance on In-Person Visitation for foster home settings Attachment 2- Sample visitation agreement Attachment 3- Sample screening tool
6/8/2020	CWS-15-2020	Guidance for in-person visitation in congregate care settings - Immediate Action Required Attachment 1 - Guidance for In-Person Visitation in congregate care settings Attachment 2- Sample visitation agreement Attachment 3- Sample screening tool
6/15/2020	CWS-09-2020	Survey of District Permanency Collaboratives & Pending Court Cases - Time Sensitive
6/15/2020	CWS-10-2020	Family First Prevention Services Act Candidacy County Survey - Required Action: June 26, 2020 Attachment - FFPSA Survey Template
6/23/2020	CWS-16-2020	Fatality Notification Fax Number
7/2/2020	CWS-17-2020	Federal Exceptions to Termination of Parental Rights - Information Only Attachment 1 - ICPC COVID Guidance Attachment 2 - Children's Bureau TPR Letter

DSS Director's Office

Date	Letter Number	Subject
May 8, 2020	DIR-01-2020	County MOU Agreements - Information Only
May 13, 2020	DIR-02-2020	P-EBT Follow-up to 100 County Call
May 22, 2020	DIR-03-2020	P-EBT Update Attachment - Timeline of P-EBT Implementation
June 10, 2020	DIR-04-2020	P-EBT Updates and Reminders

Economic Services

Date	Letter Number	Subject
1/6/2020	EFS-WF-01-2020	2020 Application Time Standards Chart
1/24/2020	EFS-FNSEP-01-2020	Additional Reallocation of Low Income Energy Assistance Program (LIEAP) Attachment 1- Additional LIEAP Reallocation Survey
1/29/2020	EFS-FNSEP-02-2020	ChopChop Magazine - Information and Action Required
2/6/2020	EFS-FNSEP-03-2020	North Carolina Department of Health and Human Services (NCDHHS) Alerts - Information Only
2/10/2020	EFS-FNSEP-04-2020	New USDA “And Justice for All” and National Voter Registration Act Posters - For Information and Action
2/10/2020	EFS-WF-02-2020	Revised Work First Recertification Timeliness Queries - Information Only
2/20/2020	EFS-FNSEP-05-2020	Final Reallocation of Low Income Energy Assistance Program (LIEAP) Funds - Time Sensitive, Response Required Attachment - Final LIEAP Reallocation Survey 2-21-2020
3/9/2020	EFS-FNSEP-06-2020	Reallocation of Crisis Intervention Program (CIP) Funds - Time Sensitive, Action & Response Required Attachment - CIP Reallocation Survey
4/16/2020	EFS-WF-03-2020	Step-By-Step Application Process for Work First Assistance - Information Only
4/20/2020	EFS-FNSEP-07-2020	Economic and Family Services Question and Answer (Q&A) Document for Policy Changes Due to COVID-19 - Information Only Attachment - COVID-19 Questions and Answers
4/23/2020	EFS-FNSEP-08-2020	Low Income Energy Assistance Program (LIEAP) One-time Supplement - Information & Action
4/27/2020	EFS-WF-04-2020	Work First Benefit Diversion and Services for Low Income Families Survey for State Fiscal Year (SFY) 2020-2021 - Time Sensitive, Response Required Attachment 1 - Benefit Diversion and Work First Services For Low Income Families Survey Attachment 2 - FPL 2020-2021 Table
4/30/2020	EFS-FNSEP-09-2020	Revised Low Income Energy Assistance Program (LIEAP) One-time Supplement - Information & Action
5/5/2020	EFS-FNSEP-10-2020	ChopChop Magazine - Information and No Action Required
5/8/2020	EFS-WF-05-2020	Work First Cash Assistance Application and Review Documentation Workbook (DSS-8228) ePASS Link - Information Only
5/18/2020	EFS-WF-06-2020	Pandemic Unemployment Compensation Reports - Action Required
5/29/2020	EFS-FNSEP-11-2020	Low Income Home Energy Assistance Program (LIHEAP) Weatherization Waiver - Time Sensitive, Action & Response Required Attachment 1 - LIHEAP Weatherization Waiver Annoucement Attachment 2 - North Carolina Weatherization Waiver FFY2020 Attachment 3 - Public Review of LIHEAP Weatherization Waiver Feedback Form
6/5/2020	EFS-FNSEP-12-2020	May 2020 DSS-8232 Simplified Nutritional Assistance Program (SNAP) Notice of Expiration - Time Sensitive, Information and Action Needed
6/18/2020	EFS-FNSEP-13-2020	Energy Programs Outreach Plan (EPOP) Attachment 1 - Energy Programs Outreach Plan
6/24/2020	EFS-WF-07-2020	TANF Outreach and Implementation Survey
6/25/2020	EFS-FNSEP-14-2020	COVID-19 Waivers and Flexibilities
7/2/2020	EFS-FNSEP-15-2020	Local Evidentiary Hearings for Social Program Eligibility Appeals

Performance Management

Date	Letter Number	Subject
2/7/2020	PM-REM-01-2020	Upcoming Webinar - Performance Measures Review of Available HB630 Reports in CSDW: Adult Services, Child Support, Energy, FNS & Work First

Program Compliance

Date	Letter Number	Subject
4/24/2020	PC-01-2020	Planning for weather-related disasters - Congregate Sheltering during Coronavirus Pandemic (COVID-19) Attachment 1 - COVID-19 Operational Decision-Making /Shelter Facility Opening Checklist Attachment 2 - Sheltering in COVID-19 Affected Areas Attachment 3 - Preparing to Register and Stay in a Red Cross Shelter Attachment 4 - Feeding in COVID-19 Congregate Shelters Attachment 5 - Red Cross County Contacts and Supervisor - Both Regions

Operational Support Team

Date	Letter Number	Subject

Economic Benefits Policy Governance Board

Date	Letter Number	Subject

NCFAST

Date	Letter Number	Subject
March 4, 2019	NCFAST-19-0047	NC FAST Help Desk Service Portal Rollout (Service Now)

COVID-19