County Director Letters

This page contains Dear County Director Letters that have been issued by the Division of Social Services. We have provided links below to view letters issued by other divisions. Our current year Dear county Director Letters are categorized by the section that issued the letter. A detailed description of what programs are covered by which section is provided below. Letters for previous years are listed by the year in the archive.

Section Name Programs Covered
Budget Operations Fiscal Management
Child Support Enforcement  Child Support Enforcement
DSS Director Office Covers all programs. Letters posted here are letters that have been issued by the Directors Office.
Family Support Child Welfare Child Welfare, Work First Family Assistance (Until Oct. 1, 2008)
Economic Services  Food and Nutrition Services, Energy Assistance, Crisis Intervention, Refugee Assistance, Work First Family Assistance (After Oct. 1, 2008)
Performance Management/Reporting and Evaluation Management Performance Management/Reporting and Evaluation Management, Information Systems Support, Information Support, Quality Assurance

 

Budget Operations

Budget Operations

Date Letter Number Subject
2/5/2020 BG-01-2020 Local Business Liaison/Fiscal Monitoring County Assignments
Attachment - LBL County Assignments
3/25/2020

BG-02-2020

County Budget Estimates, SFY 2020-21

3/31/2020 BG-03-2020 Work First Block Grant/TANF Maintenance of Effort
4/8/2020 BG-04-2020 County DSS MOE/CPS IV-E/Automation Request Certification Fiscal Year 2019-20
5/4/2020 BG-05-2020 Local Business Liaison County Assignments
Attachment - Local Business Liaison County Assignments
5/6/2020 BG-07-2020 Sub-Recipient Self-Assessment of Internal Control Controls and Risk
5/13/2020 BG-06-2020 SFY 2018-2019 Child Welfare Funding Survey
6/15/2020 BG-08-2020 Federal CARES Act Funding - Immediate Action Required
Attachment 1 - COVID Foster Care Stipend Form
Attachment 2 - COVID LINKS Reimbursement Form
7/14/2020 BG-09-2020

FEDERAL CARES ACT FUNDING – APS/CPS Essential Worker Additional Costs – Guidance and Clarification - Immediate Action Required
Attachment - APS/CPS County Funding Detail

7/16/2020 BG-09-2020 FEDERAL CARES ACT FUNDING – UPDATED APS/CPS Essential Worker Additional Costs – Guidance and Clarification - Immediate Action Required
Attachment - APS/CPS County Funding Detail
8/28/2020 BG-10-2020 FEDERAL CARES ACT FUNDING - UPDATED WITH ADDITIONAL APPROVED EXPENDITURES - APS/CPS Essential Worker Additional Costs Addendum – Guidance and Clarification - Immediate Action Required
9/16/2020 BG-11-2020 FEDERAL CARES ACT FUNDING UPDATED GUIDANCE: This DCDL updates the previously issued July 14, July 16, August 28, 2020 DCDL’s. - Immediate Action Required

 

Child Support Services

Child Support Services

Date Letter Number Subject
1/2/2020 CSS-20-01 INFORMATION: Quarterly ACTS User Certification Report
1/10/2020 CSS-20-02 Online Verification (OLV) - Time Sensitive Action Needed
1/21/2020 CSS-20-05 INFORMATION: UIFSA Documents
1/21/2020 CSS-20-06 Mobile Optimized Website
1/22/2020 CSS-20-03

INFORMATION: County Quarterly Report and Narrative
Attachment 1 - Quarterly Narrative
Attachment 2 - Quarterly Report

1/22/2020 CSS-20-04 INFORMATION: Incentive Goal Report and Dashboard
Attachment 1 - Incentive Goal
Attachmnet 2 - Dashboard
1/29/2020 CSS-20-07 INFORMATION: Monthly Incentive Payments
Attachment - Child Support Enforcement IV-D Incentives Awarded Thru October 2019
1/31/ 2020 CSS-20-08 SharePoint
2/10/2020 CSS-20-09 Federal Poverty Guidelines
2/12/2020 CSS-20-10 INFORMATION: Incentive Goal Report and Dashboard
Attachment 1 - Incentive Goal
Attachment 2 - Dashboard
2/18/2020 CSS-20-11 INFORMATION: Monthly Incentive Payments
Attachment - Child Support Enforcement IV-D Incentives Awarded Thru February 2020
3/3/2020 CSS-20-12 North Carolina Child Support Guidelines Revisions
Attachment - North Carolina Guidelines Effective 3-1-2020
3/10/2020 CSS-20-13 INFORMATION: Monthly Incentive Payments
Attachment - Child Support Enforcement IV-D Incentives Awarded Thru March 2020
3/10/2020 CSS-20-14

INFORMATION: Incentive Goal Report and Dashboard
Attachment 1 - Incentive Goal
Attachment 2 - Dashboard

3/17/2020 CSS-20-15 INFORMATION: Interstate Administrative Subpoena & Interstate Notice of Lien
3/17/2020 CSS-20-16 IRS Backbroud Checks for Child Support Staff and Designated Officials
3/25/2020 CSS-20-17 DSS-4495 Notice of Intent to Intercept and Statement of Account
3/31/2020 CSS-20-18 INFORMATION: Email Address Field on Worker Profiles in NC Child Support Portal
4/6/2020 CSS-20-19 INFORMATION: Quarterly ACTS User Certification Report
4/13/2020 CSS-20-20 Monthly Incentive Payments
Attachment - Child Support Enforcement IV-D Incentives Awarded Thru April 2020
4/17/2020 CSS-20-21 INFORMATION: Incentive Goal Report and Dashboard
Attachment 1 - Incentive Goal
Attachment 2 - Dashboard
4/17/2020 CSS-20-22 County Quarterly Report and Narrative
Attachment 1 - Quarterly Report
Attachment 2 - Quarterly Narrative
4/29/2020 CSS-20-23 INFORMATION: UIFSA Documents
5/1/2020 CSS-20-24 North Carolina Servicemember Civil Relief Act
Attachment - AOC-G-250, Servicemember Civil Relief Act Affidavit
5/8/2020 CSS-20-25 Incentive Goal Report and Dashboard
Attachment 1 - Incentive Goal
Attachment 2 - Dashboard
5/13/2020 CSS-20-26 Monthly Incentive Payments
Attachment - Child Support Enforcement IV-D Incentives Awarded Thru May 2020
6/3/2020 CSS-20-27 INFORMATION: SFY 2020-2021 Continuous Quality Improvement Goals
Attachment - Child Support Services Continuous Quality Improvement Goals SFY 2020-2021
6/10/2020 CSS-20-28 INFORMATION: Incentive Goal Report and Dashboard
Attachment 1 - Incentive Goal
Attachment 2 - Dashboard
6/11/2020 CSS-20-29 INFORMATION: Monthly Incentive Payments
Attachment 1 - Child Support Enforcement IV-D Incentives Awarded Thru June 2020
6/15/2020 CSS-20-30

INFORMATION: Annual Security Review

6/22/2020 CSS-20-31 Direct Deposit Requests via the Mobile Optimized Website
6/26/2020 CSS-20-32 National Medical Support Notice Changes
7/10/2020 CSS-20-33 INFORMATION: Records Retention Schedule
7/15/2020 CSS-20-36 INFORMATION: Pandemic Unemployment Compensation
7/20/2020 CSS-20-35 INFORMATION: County Quarterly Report and Narrative
Attachment 1 - Quarterly Narrative
Attachment 2 - Quarterly Report
7/20/2020 CSS-20-34 INFORMATION: Incentive Goal Report and Dashboard
Attachment 1 - Incentive Goal
Attachment 2 - Dashboard
7/20/2020 CSS-20-37 INFORMATION: FFY2018 Incentive Settlement
7/20/2020 CSS-20-38 INFORMATION: County Annual Report of Incentive Expenditures SFY2020
Attachment - Sample County Annual Report of Expenditures SFY 2020-2021
7/22/2020 CSS-20-39 INFORMATION: NCXCloud
Attachment - NCXCloud Guide
7/22/2020 CSS-20-40 INFORMATION: Update to Civil Summons and Alias and Pluries Summon
7/29/2020 CSS-20-41 August – Child Support Awareness Month - Information Only
Attachment - Governor's Proclamation
8/13/2020 CSS-20-43 INFORMATION: SFY 2021 Continuous Quality Improvement (CQI) Goals
Attachment 1 - SFY 2020-21 CQI Goals
Attachment 2 - SFY 2020-21 Individual Goals
8/17/2020 CSS-20-42 INFORMATION: SFY2021 Annual Incentive Plan
Attachment 1- SFY 2020-2021 Quick Reference Guide
Attachment 2 - SFY 2020-2021 Annual Incentive Plan Template
8/18/2020 CSS-20-44 INFORMATION: Incentive Goal Report
Attachment - July 2020 Incentive Goal Report
8/20/2020 CSS-20-45 Child Support Program Representative Coverage County Assignments - Information Only
Attachment - Child Support Services Program Representative Assignment
9/2/2020 CSS-20-46 Income Withholding Form - Information Only
9/3/2020 CSS-20-47 Paternity Stipulation Document - Information Only
9/14/2020 CSS-20-48 INFORMATION: Incentive Goal Report
Attachment - August 2020 Incentive Goal Report
9/18/2020 CSS-20-49 INFORMATION - UIFSA Documents
9/23/2020 CSS-20-50 Electronic Service of Process - Information Only
9/23/2020 CSS-20-51 Orders Superseding a Domestic Violence Protective Order (DVPO) - Information Only
Child Welfare Services

Child Welfare Services

Date Letter Number Subject
1/22/2020 CWS-01-2020

VA Standing Written Requests for Patient Information - Time Sensitive
Attachment 1 - Veterans Administration Request for Patient Information – CPS, DSS-5337-C
Attachment 2 - Veterans Administration Request for Patient Information - APS, DSS-5337-A

1/24/2020 CWS-02-2020 Diligent Recruitment and Retention Quarterly Calls
1/30/2020 CWS-03-2020 Regional Child Welfare Consultants - Information Only
Attachment - Regional Child Welfare Consultants County Assignment List
1/30/2020 CWS-04-2020 Child Welfare Data Collection - Information Only
Attachment  - 2019 Child Welfare Survey
2/6/2020 CWS-05-2020 Invitation to Child Welfare Child and Family Services Plan (CFSP) Design Team Conference with Associate Commissioner Jerry Milner on February 24th - Time Sensitive
3/20/2020 CWS-06-2020 Guidance for Court Ordered Visitation - Immediate Action Required
4/9/2020 CWS-07-2020 Child Welfare Workforce Data Collection
Attachment 1 - CWS Databook
Attachment 2 - Guide to Completing the CW Workforce Data Book
4/16/2020 CWS-08-2020 Waiver of Administrative Rule for Licensing - Time Sensitive, Immediate Action Required
Attachment 1 - Pre-populated Waiver Request Form
Attachment 2 - Fire Inspection Attestation
4/24/2020 CWS-11-2020 Training - Information Only
5/12/2020 CWS-12-2020 Licensing requirement updates - Time Sensitive, Immediate Action Required
Attachment 1 - Waiver Request Form
Attachment 2 - TIPS-MAPP training guidance
6/5/2020 CWS-13-2020 Pandemic Electronic Benefit Transfer for providers of foster care services - Immediate Action Required
Attachment - P-EBT Guidance
6/8/2020 CWS-14-2020 Guidance on in-person visitation for foster home settings - Immediate Action Required
Attachment 1 - Guidance on In-Person Visitation for foster home settings
Attachment 2- Sample visitation agreement
Attachment 3- Sample screening tool
6/8/2020 CWS-15-2020 Guidance for in-person visitation in congregate care settings - Immediate Action Required
Attachment 1 - Guidance for In-Person Visitation in congregate care settings
Attachment 2- Sample visitation agreement
Attachment 3- Sample screening tool
6/15/2020 CWS-09-2020 Survey of District Permanency Collaboratives & Pending Court Cases - Time Sensitive
6/15/2020 CWS-10-2020 Family First Prevention Services Act Candidacy County Survey - Required Action: June 26, 2020
Attachment - FFPSA Survey Template
6/23/2020 CWS-16-2020 Fatality Notification Fax Number
7/2/2020 CWS-17-2020

Federal Exceptions to Termination of Parental Rights - Information Only
Attachment 1 - ICPC COVID Guidance
Attachment 2 - Children's Bureau TPR Letter

7/15/2020 CWS-20-2020 Foster Care Rates and Providers Participating in Cost Modeled Rates for the Fiscal Year 2020-2021 - Information Only
Attachment - Chart of Child Placing Agencies Participating in Cost Modeled Rates
7/16/2020 CWS-18-2020 LINKS Resource Flyer, Adoption Assistance Support Information
Attachment - What Can LINKS Do For Me Flyer
7/20/2020 CWS-19-2020

Child Welfare Manual Appendix 1 – CPS Data Collection for Plans of Safe Care, Near Fatality and Diligent Efforts for Timely Initiation-Immediate Action Required
Attachment 1 - Revision to Child Protective Services Report | Report to Central Registry/CPS Application
Attachment 2 - Form DSS-5104

7/29/2020 CWS-22-2020 2020 COVID-19 Recovery Act Funds - Time Sensitive, Immediate Action Required
8/20/2020 CWS-24-2020 Resource Parent Curriculum (RPC) Staff Facilitator Opportunity
Attachment 1 - RPC Training Announcement 2020-2021
Attachment 2 - Everything You Need to Know Before Implementing RPC
9/1/2020 CWS-25-2020 COVID After Hours Call Line - Information Only
9/4/2020 CWS-26-2020 Virtual TIPS-MAPP Pre-Service and Required Training - Information Only
9/10/2020 CWS-27-2020 National Child Welfare Workforce Development Month - Information Only
9/22/2020 CWS-28-2020 2020 COVID-19 Recovery Act Funds - Time Sensitive, Immediate Action Required
Attachment - FC Stipend Advance Payment Reconciliation Form
DSS Director's Office

DSS Director's Office

Date Letter Number Subject
5/8/2020 DIR-01-2020 County MOU Agreements - Information Only
5/13/2020 DIR-02-2020 P-EBT Follow-up to 100 County Call
5/22/2020 DIR-03-2020 P-EBT Update
Attachment - Timeline of P-EBT Implementation
6/10/2020 DIR-04-2020 P-EBT Updates and Reminders
9/3/2020 DIR-05-2020 County Administration Claims System

 

Economic Services

Economic Services

Date Letter Number Subject
1/6/2020 EFS-WF-01-2020 2020 Application Time Standards Chart
1/24/2020 EFS-FNSEP-01-2020 Additional Reallocation of Low Income Energy Assistance Program (LIEAP)
Attachment 1- Additional LIEAP Reallocation Survey
1/29/2020 EFS-FNSEP-02-2020 ChopChop Magazine - Information and Action Required
2/6/2020 EFS-FNSEP-03-2020 North Carolina Department of Health and Human Services (NCDHHS) Alerts - Information Only
2/10/2020 EFS-FNSEP-04-2020 New USDA “And Justice for All” and National Voter Registration Act Posters - For Information and Action
2/10/2020 EFS-WF-02-2020 Revised Work First Recertification Timeliness Queries - Information Only
2/20/2020 EFS-FNSEP-05-2020 Final Reallocation of Low Income Energy Assistance Program (LIEAP) Funds - Time Sensitive, Response Required
Attachment - Final LIEAP Reallocation Survey 2-21-2020
3/9/2020 EFS-FNSEP-06-2020 Reallocation of Crisis Intervention Program (CIP) Funds - Time Sensitive, Action & Response Required
Attachment - CIP Reallocation Survey
4/16/2020 EFS-WF-03-2020 Step-By-Step Application Process for Work First Assistance - Information Only
4/20/2020 EFS-FNSEP-07-2020 Economic and Family Services Question and Answer (Q&A) Document for Policy Changes Due to COVID-19 - Information Only
Attachment - COVID-19 Questions and Answers
4/23/2020 EFS-FNSEP-08-2020 Low Income Energy Assistance Program (LIEAP) One-time Supplement - Information & Action
4/27/2020 EFS-WF-04-2020 Work First Benefit Diversion and Services for Low Income Families Survey for State Fiscal Year (SFY) 2020-2021 - Time Sensitive, Response Required
Attachment 1 - Benefit Diversion and Work First Services For Low Income Families Survey
Attachment 2 - FPL 2020-2021 Table
4/30/2020 EFS-FNSEP-09-2020 Revised Low Income Energy Assistance Program (LIEAP) One-time Supplement - Information & Action
5/5/2020 EFS-FNSEP-10-2020 ChopChop Magazine - Information and No Action Required
5/8/2020 EFS-WF-05-2020 Work First Cash Assistance Application and Review Documentation Workbook (DSS-8228) ePASS Link - Information Only
5/18/2020 EFS-WF-06-2020 Pandemic Unemployment Compensation Reports - Action Required
5/29/2020 EFS-FNSEP-11-2020

Low Income Home Energy Assistance Program (LIHEAP) Weatherization Waiver - Time Sensitive, Action & Response Required
Attachment 1 - LIHEAP Weatherization Waiver Annoucement
Attachment 2 - North Carolina Weatherization Waiver FFY2020
Attachment 3 - Public Review of LIHEAP Weatherization Waiver Feedback Form

6/5/2020 EFS-FNSEP-12-2020 May 2020 DSS-8232 Simplified Nutritional Assistance Program (SNAP) Notice of Expiration - Time Sensitive, Information and Action Needed
6/18/2020 EFS-FNSEP-13-2020 Energy Programs Outreach Plan (EPOP)
Attachment 1 - Energy Programs Outreach Plan
6/24/2020 EFS-WF-07-2020 TANF Outreach and Implementation Survey
6/25/2020 EFS-FNSEP-14-2020 COVID-19 Waivers and Flexibilities
7/2/2020 EFS-FNSEP-15-2020 Local Evidentiary Hearings for Social Program Eligibility Appeals
7/10/2020 EFS-FNSEP-16-2020 Undeliverable P-EBT Cards - Information & Action
7/14/2020 EFS-WF-08-2020 Pandemic Unemployment Compensation - Action Required
7/22/2020 EFS-FNSEP-17-2020 ChopChop Magazine - Information and Action Required
7/24/2020 EFS-WF-09-2020 Work First Program Performance Monitoring - Information Only
Attachment 1 - Work First Program Monitoring SFY 2019-2020 Summary of Frequent Findings
Attachment 2 - Work First Program Monitoring - State Fiscal Year 2020-2021 Counties to be Monitored Tentative Schedule
7/27/2020 EFS-WF-10-2020 One-Time Benefit Payment for Active Work First Cash Assistance Recipients - Information Only
8/5/2020 EFS-OST-01-2020 Save the Date: September 2020 Supervisor Cluster Meetings - For Information
Attachment - Cluster Meeting Agenda
8/7/2020 EFS-FNSEP-18-2020 Additional Food Benefits Available for Food and Nutrition Services Recipients Impacted by COVID-19 - Information and Action Required
8/14/2020 EFS-FNSEP-19-2020 Low Income Energy Assistance Program (LIEAP) Automated Payment & Crisis Intervention Program (CIP) and LIEAP ePASS Applications - Information & Action
8/18/2020 EFS-FNSEP-20-2020 Crisis Intervention Program (CIP) Agreements - Information & Action
8/18/2020 EFS-FNSEP-21-2020 Low Income Home Energy Assistance Program (LIHEAP) Block Grant Plan - Time Sensitive, Action & Response Required
Attachment - Detailed Model Plan (LIHEAP)
8/24/2020 EFS-WF-11-2020 FY 2019 TANF Work Participation Rate (Overall and Two-parent) - Information Only
8/24/2020 EFS-OST-02-2020 September 2020 Supervisor Cluster Meetings Agenda and Registration - Information and Action
Attachment - Cluster Meeting Agenda
9/1/2020 EFS-FNSEP-22-2020 Food and Nutrition Services Program Integrity Treasury Offset Program (TOP) Address Request Exception Report - Information & Action 
Attachment - Listserv Message
9/11/2020 EFS-FNSEP-23-2020 DSNAP (Disaster Supplemental Nutritional Assistance Program) Playbook and Upcoming Training - Information and Action Needed
Attachment - Guidance for Administering Disaster Supplemental Nutrition Assistance Program (DSNAP) during COVID-19 Pandemic
9/24/2020 EFS-FNSEP-24-2020 Pandemic EBT Card Issuance for School Year 2020-2021- Information and Action
Attachment 1 - P-EBT Notice for Existing Households English
Attachment 2 - P-EBT Notice for Existing Households Spanish
Attachment 3 - P-EBT Notice for New Households English
Attachment 4 - P-EBT Notice for New Households Spanish
Attachment 5 - P-EBT FAQ
Attachment 6 - P-EBT Fall 2020 FAQ Call Center Condensed
Attachment 7 - North Carolina School Districts & Charter Schools Eligible for P-EBT Benefits for August & September
Attachment 8 - P-EBT Fact Sheet Narrative
Attachment 9 - P-EBT Information Sheet
9/25/2020 EFS-FNSEP-25-2020 Amended Low Income Energy Assistance Program (LIEAP) Automated Payment Admin Letter - Information and Action
Performance Management

Performance Management

Date Letter Number Subject
2/7/2020 PM-REM-01-2020 Upcoming Webinar - Performance Measures Review of Available HB630 Reports in CSDW: Adult Services, Child Support, Energy, FNS & Work First
     
     
     
     
     
     

 

Program Compliance Operational Support Team

Operational Support Team

Date Letter Number Subject
     
     
     
     
     
     
     
     
     

 

Economic Benefits Policy Governance Board

Economic Benefits Policy Governance Board

Date Letter Number Subject
     
     
     
     
     
     
     
     

 

NCFAST

NCFAST

Date Letter Number Subject
September 21, 2020 NCFAST-20-0107 Clarification of NC FAST Access Control Report