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County Director Letters

This page contains Dear County Director Letters that have been issued by the Division of Social Services. We have provided links below to view letters issued by other divisions. Our current year Dear county Director Letters are categorized by the section that issued the letter. A detailed description of what programs are covered by which section is provided below. Letters for previous years are listed by the year in the archive.

Section Name Programs Covered
Budget Operations Fiscal Management
Child Support Enforcement  Child Support Enforcement
DSS Director Office Covers all programs. Letters posted here are letters that have been issued by the Directors Office.
Family Support Child Welfare Child Welfare, Work First Family Assistance (Until Oct. 1, 2008)
Economic Services  Food and Nutrition Services, Energy Assistance, Crisis Intervention, Refugee Assistance, Work First Family Assistance (After Oct. 1, 2008)
Performance Management/Reporting and Evaluation Management Performance Management/Reporting and Evaluation Management, Information Systems Support, Information Support, Quality Assurance

 

Budget Operations

Budget Operations

Date Letter Number Subject
1/31/2019

BG-01-2019

SFY 2017-2018 Child Welfare Funding Survey
Attachment - Child Welfare Funding Survey SFY 2017-2018 (Excel 46 KB) 
2/14/2019 BG-02-2019 County Budget Estimates SFY 2019-20 
3/19/2019 BG-03-2019

Work First Block Grant/TANF Maintenance of Effort
Attachment - Request Form
     
     

 

Child Support Services

Child Support Services

Date Letter Number Subject
1/2/2019 CSS-19-01     INFORMATION: North Carolina Child Support Guidelines 2019
1/2/2019 CSS-19-02 INFORMATION: Quarterly ACTS User Certification Report
1/2/2019 CSS-19-03 INFORMATION: Monthly Incentive Payments
Attachment - Child Support Enforcement IV-D Incentives Awarded Thru December 2018
1/2/2019 CSS-19-04     INFORMATION: Online Application Reports Available in CSSXPTR
1/16/2019 CSS-19-05 INFORMATION: Incentive Goal Report and Dashboard
Attachment 1 - NC CSS Dashboard
Attachment 2 - Incentive Goal SFY2019
1/16/2019 CSS-19-06 INFORMATION: Monthly Incentive Payments
Attachment 1 - Child Support Enforcement IV-D Incentives Awarded Thru January 2019
1/31/2019 CSS-19-07 INFORMATION: Child Support Program Representative County Assignments
Attachment 1 - Child Support Services Program Representative Assignment
1/31/2019 CSS-19-08 INFORMATION: County Quarterly Report and Narrative
Attachment 1 - County Quarterly Report Narrative
2/13/2019 CSS-19-09 INFORMATION: Monthly Incentive Payments
Attachment 1 - Child Support Enforcement IV-D Incentives Awarded Thru February 2019
2/13/2019 CSS-19-10

INFORMATION: Incentive Goal Report and Dashboard
Attachment 1 - NC CSS Dashboard
Attachment 2 - Incentive Goal SFY2019 
2/13/2019 CSS-19-11 Work Number Screen Change
3/1/2019 CSS-19-12 INFORMATION: UIFSA Documents
3/13/2019 CSS-19-13 INFORMATION: Incentive Goal Report and Dashboard
Attachment 1 - NC CSS Dashboard (This interactive PDF should be opened in Internet Explorer.)

Attachment 2 - Incentive Goal SFY2019
3/14/2019 CSS-19-14 Online Verification System (OLV) Update with SCUBI UIB Data
3/20/2019 CSS-19-15 UIFSA Documents
3/20/2019 CSS-19-16 Caseworker Maintenance on the NC Child Support Portal
3/18/2019 CSS-19-17 INFORMATION: Monthly Incentive Payments
Attachment 1 - Child Support Enforcement IV-D Incentives Awarded Thru March 2019
3/20/2019 CSS-19-18 Administrative Offset Reports
4/1/2019 CSS-19-19 INFORMATION: Quarterly ACTS User Certification Report
4/17/2019 CSS-19-20 INFORMATION: Monthly Incentive Payments
Attachment 1 - Child Support Enforcement IV-D Incentives Awarded Thru April 2019
4/17/2019 CSS-19-21 INFORMATION: Incentive Goal Report and Dashboard 
Attachment 1 - NC CSS Dashboard (This interactive PDF should be opened in Internet Explorer.)
Attachment 2 - Incentive Goal SFY2019
4/17/2019 CSS-19-22 INFORMATION: County Quarterly Report and Narrative
Attachment 1 - County Quarterly Report Narrative
Attachment 2 - County Quarterly Report Narrative
5/15/2019 CSS-19-23 INFORMATION: Incentive Goal Report and Dashboard (the Dashboard should be opened using Internet Explorer)
Attachment 1 - NC CSS Dashboard 
Attachment 2 - Incentive Goals
5/16/2019 CSS-19-24 Cell Phone Numbers and EMAIL Address in Automated Collection and Tracking System (ACTS)
5/29/2019 CSS-19-25 INFORMATION: Monthly Incentive Payments
Attachment - Child Support Enforcement IV-D Incentives Awarded Thru April 2019
6/5/2019 CSS-19-26 INFORMATION: Federal Fiscal Year 2017 Incentive Settlement Award Delay
6/12/2019 CSS-19-27 INFORMATION: Monthly Incentive Payments
Attachment - Child Support Enforcement IV-D Incentives Awarded Thru May 2019
6/19/2019 CSS-19-28 INFORMATION: Incentive Goal Report and Dashboard (the Dashboard should be opened using Internet Explorer)
Attachment 1 - NC CSS Dashboard
Attachment 2 - Incentive Goals
6/19/2019 CSS-19-29 INFORMATION: Annual Security Review
6/17/2019 CSS-19-30 INFORMATION: Enhancement to the Federal Parent Locate Services (FPLS) Child Support Portal
6/26/2019 CSS-19-31 INFORMATION: Changes Offset Document and ACTS Screens
6/27/2019 CSS-19-32 INFORMATION: SFY 2020 Continuous Quality Improvement Goals
Attachment - Child Support Services Continuous Quality Improvement Goals SFY 2020
7/12/2019 CSS-19-33 NC Child Support Portal Caseworker Maintenance
7/11/2019 CSS-19-34 Foster Care Referrals
Attachment - Instructions for viewing individual ACTS Referral ID’s for foster care children in NC FAST
7/17/2019 CSS-19-35 INFORMATION: County Annual Report of Incentive Expenditures SFY2019
Attachment - Sample County Annual Report of Expenditures for SFY 2018 - 2019
7/17/2019 CSS-19-36 Incentive Goal Report and Dashboard (the Dashboard should be opened using Internet Explorer)
Attachment 1 - NC CSS Dashboard
Attachment 2 - Incentive Goal
7/17/2019 CSS-19-37 INFORMATION: County Quarterly Report and Narrative
Attachment 1 - County Quarterly Report Narrative
Attachment 2 - Incentive Goal
7/25/2019 CSS-19-38 INFORMATION: Records Retention Schedule
7/25/2019 CSS-19-39 Background Checks - Federal Tax Information
Attachment 1 - Local CSE Background Check Policy FTI
Attachment 2 - CSS Rollout Schedule for Background Checks
Attachment 3 - CSS Background Investigation Certificate
8/21/2019 CSS-19-40

INFORMATION: SFY2020 Annual Incentive Plan
Attachment 1 - SFY 2019 - 2020 Incentive Plan Quick Reference Guide
Attachment 2 - SFY 2019 - 2020 Annual Incentive Plan (Excel 31kb)
8/21/2019 CSS-19-41 INFORMATION: Incentive Goal Report
Attachment - Incentive Goal report for July 2019-State Fiscal Year 2020 (Excel 54kb)
8/21/2019 CSS-19-42 INFORMATION: UIFSA Documents
Child Welfare Services

Child Welfare Services

Date Letter Number Subject
1/3/2019 CWS-01-2019 TRIPLE P – POSITIVE PARENTING PROGRAM - INFORMATION ONLY
Attachment 1 - Triple P Local Implementing Agencies and Service Areas (map)
Attachment 2 - Triple P Online Flyer
Attachment 3 - Triple P Online Practitioner Guidelines
1/15/2019 CWS-02-2019 DILIGENT RECRUITMENT AND RETENTION QUARTERLY PEER-TO-PEER CALLS - Information Only 
1/16/2019 CWS-03-2019 July to December Training Schedule - Information Only
Attachment - Classroom Training Events for January to June 2019
1/24/2019 CWS-04-2019 MONTHLY FOSTER CARE CASEWORKER VISITS - TIME SENSITIVE: January 31, 2019
1/30/2019 CWS-05-2019 TRIPLE P SURVEY - TIME SENSITIVE
Attachment - Triple P System Table
1/8/2019 CWS-06-2019 MANDATORY CIVIL RIGHTS AND MULTI-ETHNIC PLACEMENT ACT (MEPA) TRAINING - TIME SENSITIVE
2/15/2019 CWS-07-2019 WEBINAR ON IMPROVING OUTCOMES FOR CHILDREN SERVED BY ICPC - INFORMATION ONLY
2/15/2019 CWS-08-2019 WEBINAR ON IMPROVING OUTCOMES FOR CHILDREN SERVED BY ICPC FOR CHILD WELFARE PROFESSIONALS - INFORMATION ONLY
2/19/2019 CWS-09-2019 NCFAST AND NCDSS CHILDREN’S PROGRAM REPRESENTATIVES AND PROGRAM MONITORS TECHNICAL ASSISTANCE PLAN FOR 2019 - Information Only
3/1/2019 CWS-10-2019 NORTH CAROLINA COMMUNITY CARE NETWORKS, INC. PARTICIPATION AGREEMENT - TIME SENSITIVE
Attachment 1 - Memorandum to Health Directors dated January 31, 2019
Attachment 2 - Participant Agreement – General
Attachment 3 - Participant Agreement – Government Entity
Attachment 4 - CCNC Participation Agreement Status
3/13/2019 CWS-11-2019 WEBINAR ON “INTRODUCTION TO THE PERMANENCY PLANNING REVIEW”-TIME SENSITIVE
3/14/2019 CWS-12-2019 INDIAN CHILD WELFARE GATHERING 2019 - Time Sensitive 04/04/2019
3/15/2019 CWS-13-2019 CHILD WELFARE SUMMIT ON DILIGENT RECRUITMENT AND RETENTION OF FOSTER AND ADOPTIVE FAMILIES AND POST-PERMANENCY SERVICES - TIME SENSITIVE
Attachment - Child Welfare Summit Flyer
3/28/2019 CWS-14-2019 CHILD WELFARE WORKFORCE DATA COLLECTION
Attachment 1 - CWS Data Book 2019
Attachment 2 - Guide to Completing the Child Welfare Workforce Data Book 2019
4/12/2019 CWS-15-2019 TIMELY NOTICE OF HEARINGS: WHY IT MATTERS AND HOW TO MAKE IT HAPPEN WEBINAR
4/12/2019 CWS-16-2019 Title IV-E Funding Review: What’s Ahead for NC? WEBINAR
4/18/2019 CWS-17-2019 MONTHLY FOSTER CARE VISIT DATA ENTRY AND NEW FORM DSS-5094A - Time Sensitive (05/10/2019)
4/26/2019 CWS-18-2019 Child Welfare Town Hall: A Forum for Families & Communities to be a Voice for Change - Information Only
Attachment - Town Hall Flyer
5/9/2019 CWS-19-2019 2019-2020 DILIGENT RECRUITMENT AND RETENTION PLANS - Information Only
6/10/2019 CWS-21-2019 Preparation for Federal IV-E Eligibility Review - Time Sensitive
Attachment - Title IV-E Foster Care Eligibility On-Site Review Instrument
7/29/2019 CWS-22-2019 Child Welfare Policy Manual - Revision Complete - TIME SENSITIVE
Attachment - Guide to Navigating the CW Manual
7/17/2019 CWS-23-2019 July to December Training Schedule - Information Only
Attachment - Classroom Training Events for July to December 2019
8/2/2019 CWS-24-2019 Foster Care Rates and Providers Participating in Cost Modeled Rates for the Fiscal Year 2019-2020
Attachment - 2019-2020 Child Placing Agencies Participating in Cost Modeled Rates
8/29/2019 CWS-25-2019 Resource Parent Curriculum (RPC) Staff Facilitator Opportunity  - TIME SENSITIVE
Attachment 1 - RPC Training Announcement 2019-2020
Attachment 2 - Everything You Need to Know Before Implementing RPC
9/17/2019 CWS-26-2019 Permanency Leadership Summit - Time Sensitive
DSS Director's Office

DSS Director's Office

Date Letter Number Subject
4/22/2019 DIR-01-2019 National Voter Registration Act Updates
Attachment - NC FAST Economic Benefits Monthly Release Communication
5/15/2019 DIR-02-2019 Disaster Preparedness

 

Economic Services

Economic Services

Date Letter Number Subject
1/7/2019 EFS-FNSEP-01-2019 Food and Nutrition Services Management Evaluation Finding - Action Required
1/10/2019 EFS-WF-01-2019 Temporary Assistance for Needy Families (TANF) State Plan Draft 2019-2022
Attachment - TANF State Plan Draft 2019-2022
1/11/2019 EFS-FNSEP-02-2019 February FNS Benefits to Be Issued Early as Federal Shutdown Continues - Action Required
1/11/2019 EFS-FNSEP-03-2019 Federal Shutdown and Food and Nutrition Services Impact - Action Required
1/15/2019 EFS-FNSEP-04-2019 Food and Nutrition Services (FNS) Management Evaluation Tentative Schedule and Summary of Findings 
1/16/2019 EFS-FNSEP-05-2019 Questions and Answers (Q&A) - Action Required
Attachment - Questions and Answers 
1/22/2019 EFS-FNSEP-06-2019 Reallocation of Crisis Intervention Program (CIP) & Low-Income Energy Assistance Program (LIEAP) - Time Sensitive, Response Required
Attachment 1 - CIP Reallocation Survey
Attachment 2 - LIEAP Reallocation Survey 
1/22/2019 EFS-FNSEP-07-2019 Updated Information for February FNS Benefits Issued Early - Action Required
Attachment - Federal Shutdown FNS Questions and Answers 
1/25/2019 EFS-FNSEP-08-2019 ChopChop Magazine 
1/28/2019 EFS-FNSEP-09-2019 Disaster Food and Nutrition Services (DFNS) Program Hurricane Florence Program Integrity Review - Action Needed and Time Sensitive
Attachment 1 - DFNS Florence Random Sample Cases (Excel 50KB)
Attachment 2 - NC FAST Worksheet for Random Sample Cases (Excel 46 KB)
Attachment 3 - NC FAST Worksheet for Employee Cases (Excel 47KB) 
1/30/2019 EFS-WF-02-2019 Two-Parent Case Manager Survey
Attachment - NC Work First Two-Parent Case Manager Survey 
1/31/2019 EFS-FNSEP-10-2019 Additional Question and Answers for February Food and Nutrition Services (FNS) Benefits Issued Early - Action Required
Attachment - Additional February Early Issuance Food and Nutrition Services (FNS) Questions and Answers 
2/1/2019 EFS-WF-03-2019 Application Time Standards Chart for 2019 
2/8/2019 EFS-FNS-ETP-01-2019 Food and Nutrition Services (FNS) Employment & Training (E&T) Management Evaluation Tentative Schedule and Summary of Findings 
1/7/2019 EFS-FNSEP-11-2019 Work Number Usage and Screen Changes - Time Sensitive/Action Required
Attachment 1 - State of NC – Record Age Dist. by County
Attachment 2 - Equifax Verification Services User Training Guide Date Range Enhancement
1/8/2019 EFS-FNSEP-12-2019 Reallocation of LIEAP Funds
2/13/19 EFS-FNSEP-13-2019 Issuance of March 2019 FNS Benefits - Action Required
Attachment 1 - English Flyer
Attachment 2 - English Flyer-Landscape
Attachment 3 - Spanish Flyer
Attachment 4 - Spanish Flyer-Landscape
Attachment 5 - Alternative Issuance Chart
Attachment 6 - DHHS Press Release
Attachment 7 - Sample Social Media Templates
2/20/2019 EFS-FNSEP-14-2019 2019 FNS Application Time Standards Chart
Attachment - 2019 Time Standards
2/27/2019 EFS-FNS-ETP-02-2019 Food and Nutrition Services (FNS) Employment & Training (E&T) Call for Federal Fiscal Year 2020 County Plans of Action
Attachment 1 - County Plan of Action Template
Attachment 2 - County Plan of Action Instruction
3/18/2019 EFS-FNSEP-15-2019 Issuance of April 2019 FNS Benefits - Action Required
Attachment 1 - April FNS Benefits English Flyer
Attachment 2 - April FNS Benefits Spanish Flyer
Attachment 3 - April FNS Sample Social Media English and Spanish Templates
Attachment 4 - Press Release
3/20/2019 EFS-WF-04-2019 Work First Benefit Diversion and Services for Low Income Families Survey for State Fiscal Year (SFY) 2019 - 2020 - Time Sensitive, Response Required
Attachment - Work First Benefit Diversion and Services for Low Income Families Survey for State
Fiscal Year (SFY) 2019 - 2020
3/21/2019 EFS-OST-01-2019 Save the Date: May 2019 Supervisor Cluster Meetings
Attachment - May 2019 Supervisor Cluster Meeting Groups
4/1/2019 EFS-FNSEP-16-2019 Low Income Home Energy Assistance Program (LIHEAP) Weatherization Waiver - Time Sensitive, Action & Response Required
Attachment 1 - LIHEAP Weatherization Waiver Announcement
Attachment 2 - LIHEAP Weatherization Waiver
Attachment 3 - Public Review of LIHEAP Weatherization Waiver and Comment Sheet
4/10/2019 EFS-FNSEP-17-2019

Updated Electronic Benefits Transfer (EBT) Brochures
 
4/10/2019 EFS-OST-02-2019 May 2019 Supervisor Cluster Meetings Agenda Information
Attachment 1 - Meeting Agenda
4/11/2019 EFS-FNSEP-18-2019 Federal Treasury Offset Program (TOP) Review Process and Cash Assistance EBT Edge Repayment Reminders
4/17/2019 EFS-RA-01-2019 Refugee Assistance Policy Question Submission
Attachment 1 - Refugee Assistance Policy Question Submission Form
4/24/2019 EFS-FNSEP-19-2019 Summer Food Service Program Outreach
Summer Meals Program(s)
Attachment 1 - Summer Nutrition Program Marketing Material Order Form
Attachment 2 - Summer Meals Poster
4/24/2019 EFS-FNSEP-20-2019 ChopChop Magazine
4/25/2019 EFS-FNSEP-21-2019 Museums Offer Reduced or Free Admission - Information and Action Required
Attachment 1 - English Flyer
Attachment 2 - Spanish Flyer
5/22/2019 EFS-FNSEP-22-2019 Energy Programs Outreach Plan - Time Sensitive, Action & Response Required
Attachment - Energy Programs Outreach Plan Template
7/3/2019 EFS-FNSEP-23-2019 Program Integrity Claim Transfers for FNS and Work First - Information Only
7/10/2019 EFS-OST-3-2019 May 2019 Supervisor Cluster Meetings Follow-up Information - Information Only
Attachment 1 - 2019 Cluster Meeting PowerPoint Presentation
Attachment 2 - County Inventory of Effective Practices
Attachment 3 - Q&A Responses
7/16/2019 EFS-FNSEP-24-2019 Shortened Certification Periods due to Federal Shutdown - Time Sensitive & Action Required
Attachment - Case Closure June 2019 Government Shutdown
7/18/2019 EFS-WF-06-2019 Temporary Assistance for Needy Families (TANF) State Audit for State Fiscal Year (SFY) 2019 - Information Only
7/31/2019 EFS-FNSEP-25-2019 Low Income Home Energy Assistance Program (LIHEAP) Review Period - Time Sensitive, Action & Response Required
Attachment 1 - LIHEAP Public Notice
Attachment 2 - Public Review of LIHEAP Block Grant Plan Attendance and Comment Sheet
Attachment 3 - LIHEAP Attestation and Documentation of Public Participation Form
8/5/2019 EFS-WF-07-2019 Work First Program Performance Monitoring - Information Only
Attachment 1 - Summary of Most Frequent Findings
Attachment 2 - Counties to Be Monitored Tentative Schedule
8/7/2019 EFS-FNSEP-26-2019 ChopChop Magazine - Information and Action Required
8/9/2019 EFS-FNSEP-27-2019 Simplified Nutritional Assistance Program (SNAP) Duplicate Issuances
8/15/2019 EFS-FNSEP-28-2019
8/15/2019 EFS-OST-04-2019
9/6/2019 EFS-FNSEP-29-2019
9/10/2019 EFS-WF-08-2019 Invitation to Complete a Survey About Subsidized Employment Opportunities for TANF/Work First Participants - Time Sensitive, Action & Response Required
Attachment - Introductory letter
9/17/2019 EFS-OST-05-2019 October 2019 Supervisor Cluster Meetings Agenda Information - Information Only
Attachment - 2019 Cluster Statewide Meeting Agenda

 

Performance Management

Performance Management

Date Letter Number Subject
5/31/2019 PM-REM-01-2019 County Holiday Schedule
     
     
     
     
     
     

 

Program Compliance

Program Compliance

Date Letter Number Subject
     
     
     
     
     
     
     
     

 

Operational Support Team

Operational Support Team

Date Letter Number Subject
     
     
     
     
     
     
     
     
     

 

Economic Benefits Policy Governance Board

Economic Benefits Policy Governance Board

Date Letter Number Subject
     
     
     
     
     
     
     
     

 

NCFAST

NCFAST

Date Letter Number Subject
March 4, 2019 NCFAST-19-0047 NC FAST Help Desk Service Portal Rollout (Service Now)

 

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