County Director Letters

This page contains Dear County Director Letters that have been issued by the Division of Social Services. We have provided links below to view letters issued by other divisions. Our current year Dear county Director Letters are categorized by the section that issued the letter. A detailed description of what programs are covered by which section is provided below. Letters for previous years are listed by the year in the archive.

Section Name Programs Covered
Business Operations/Data Fiscal Management, Human Services Business Information Office, Data
Child Support Enforcement  Child Support Enforcement
DSS Director Office Covers all programs. Letters posted here are letters that have been issued by the Directors Office.
Family Support Child Welfare Child Welfare, Work First Family Assistance (Until Oct. 1, 2008)
Economic Services  Food and Nutrition Services, Energy Assistance, Crisis Intervention, Refugee Assistance, Work First Family Assistance (After Oct. 1, 2008)
Performance Management/Reporting and Evaluation Management Performance Management/Reporting and Evaluation Management, Information Systems Support, Information Support, Quality Assurance

 

Business Operations/Data Child Support Services

Child Support Services

Date Letter Number Subject
01/06/2021 CSS-21-01 Quarterly ACTS User Certification Report - Time Sensitive Action Needed
01/14/2021 CSS-21-03 INFORMATION: County Quarterly Report and Narrative
Attachment 1 - Quarterly Narrative
Attachment 2 - Quarterly Report
1/13/2021 CSS-21-02 INFORMATION: Incentive Goal Report
Attachment - Incentive Goal
1/19/2021 CSS-21-04 INFORMATION: Monthly Incentive Payments SFY 2021
Attachment - Child Support Enforcement IV-D Incentives Awarded Thru January 2021
2/01/2021 CSS-21-05 CSS ACTS Reports - Information Only
Attachment - CSS ACTS Reports on Worker Portal
2/05/2021 CSS-21-06 Federal Poverty Guidelines - Information Only
2/10/2021 CSS-21-07 INFORMATION: Incentive Goal Report
Attachment - Incentive Goal 
2/12/2021 CSS-21-08 Monthly Incentive Payments SFY 2021 - Information Only
Attachment - IV-D Incentives Awarded 02-2021
2/16/2021 CSS-21-09 Policy updates regarding Intergovernmental Caseload Management of Interest and Arrears - Information Only
2/22/2021 CSS-21-10 Administrative Office of the Courts Customer Link on the Mobile Optimized Website and Enhancement of CSS ACTS Reports on the NC CSS Worker Portal - Information Only
Attachment - CSS ACTS Reports on Worker Portal
3/01/2021 CSS-21-11 DSS-4721 Notice of Right to Request a Review - Information Only
3/12/2021 CSS-21-12 INFORMATION: Incentive Goal Report
Attachment - Incentive Goal
3/12/2021 CSS-21-13 Monthly Incentive Payments SFY 2021 - Information Only
Attachment - IV-D Incentives Awarded 03-2021
3/17/2021 CSS-21-14 Hold/Release Audit Stamp - Information Only
3/24/2021 CSS-21-15 Child Support Program Representative Coverage County Assignments- Information Only
Attachment - Child Support Services Program Representative Reassignment
3/26/2021 CSS-21-16 Interactive Training Videos on Worker Portal - Information Only
4/5/2021 CSS-21-17 Quarterly ACTS User Certification Report - Time Sensitive Action Needed

 

Child Welfare Services

Child Welfare Services

Date Letter Number Subject
01/04/2021 CWS-30-2020 Update 3 Intake Maltreatment and SAI Data Survey - Immediate Action Required
02/03/2021 CWS-02-2021 Adoption Promotion Program Fund - Information Only
Attachment 1 - Adoption Promotion Program Criteria and Guidelines
Attachment 2 - APP Fact Sheet for SFY 2020-2021
Attachment 3 - DSS – 5320 DSS Monthly Adoption Reporting Form
Attachment 4 - DSS – 5320A Contract Agency Monthly Adoption Reporting and Payment Form
Attachment 5 - DSS – 5113 Adoption Services Agreement (revised)
02/05/2021 CWS-03-2021 Validation of Risk Assessment tools and Statewide Electronic Child Welfare System - Information Only
02/19/2021 CWS-05-2021 Child Welfare Data Collection - Time Sensitive
Attachment - 2020 Child Welfare Staffing Survey
03/10/2021 CWS-06-2021 Child Welfare Workforce Data Collection
Attachment 1 - Guide to Completing the Child Welfare Workforce Data Book 2021
Attachment 2 - Child Welfare Data Book 2021
03/17/2021 CWS-07-2021 Survey Regarding Children Residing in Congregate Care - Information Only
Attachment 1 - Survey A
Attachment 2 - Survey B
03/30/2021 CWS-09-2021 Child Abuse Prevention Awareness Month - Information Only, Time Sensitive, Immediate
03/31/2021 CWS-10-2021 In-Home Services Focus Groups Plan - Time Sensitive
04/09/2021 CWS-11-2021

Family Reunification Services Monitoring - Information Only, Immediate
Attachment 1 - Family Reunification Services Annual Report Template
Attachment 2 - Family Reunification Services Addendum Template

04/09/2021 CWS-12-2021 Consolidated Appropriations Act, 2021, Public Law 116-260 - Immediate Action
Attachment - Public Law 116-260 – Fact Sheet
DSS Director's Office

DSS Director's Office

Date Letter Number Subject
5/8/2020 DIR-01-2020 County MOU Agreements - Information Only
5/13/2020 DIR-02-2020 P-EBT Follow-up to 100 County Call
5/22/2020 DIR-03-2020 P-EBT Update
Attachment - Timeline of P-EBT Implementation
6/10/2020 DIR-04-2020 P-EBT Updates and Reminders
9/3/2020 DIR-05-2020 County Administration Claims System
10/26/2020 DIR-06-2020 Ryan’ Law Dashboard Pilot
Attachment - Performance Measures Currently Included on Rylan’s Law Dashboard

 

Economic Services

Economic Services

Date Letter Number Subject
01/05/2021 EFS-FNSEP-01-2021 2021 FNS Application Time Standards Chart - Information Only
Attachment - 2021 FNS Application Time Standards Chart
01/05/2021 EFS-FNSEP-02-2021 January 2021 Automated Supplements for active FNS households - For Information
01/05/2021 EFS-FNSEP-03-2021 Suspended H and I Controlled Substance Felons Assessments during COVID-19 Pandemic (effective through February 28, 2021) and Extend Sanction Dates - Information and Action Required
01/13/2021 EFS-FNSEP-04-2021 Low Income Energy Assistance Program (LIEAP) Processing Timeframe - Information & Action
1/13/2021 EFS-FNSEP-05-2021 Temporary Census Employment Income - Information Only
1/15/2021 EFS-WF-01-2021 Work First Cash Assistance Sactions (Amended) - Action Needed
1/19/2021 EFS-FNSEP-06-2021 Reference Chart of Unemployment Insurance Benefit (UIB) Types - Information Only
Attachment - Unemployment Insurance Benefit (UIB) Types and Codes
1/21/2021 EFS-FNSEP-07-2021 Reallocation of Low Income Energy Assistance Program (LIEAP) and Crisis Intervention Program (CIP) funds - Time Sensitive & Reponse Required
Attachment - CIP & LIEAP Reallocation Survey
1/25/2021 EFS-FNSEP-08-2021 Corrected Suspended H and I Controlled Substance Felons Assessments during COVID-19 Pandemic (effective through February 28, 2021) and Extend Sanction Dates - Information & Action Required
1/27/2021 EFS-FNSEP-09-2021 Administrative Disqualification Hearing (ADH) Timeliness, Suspension of Claim Collections and Food and Nutrition Services (FNS) State Fair Hearings Timeliness - Information Only
1/27/2021 EFS-FNSEP-10-2021 ChopChop Magazine - Information and Action Required
1/29/2021 EFS-FNSEP-11-2021 Telephonic Signature for Food and Nutrition Services Applications and Recertifications - Information and Action Required
2/01/2021 EFS-FNSEP-12-2021 February 2021 Automated Supplements for active FNS households - Information Only
2/5/2021 EFS-FNSEP-13-2021 Food and Nutrition Services (FNS) Expedited ePASS Applications - Information and Action Needed
2/8/2021 EFS-FNSEP-14-2021 Suspended H and I Controlled Substance Felons Assessments during COVID-19 Pandemic (effective through March 31, 2021) and Extend Sanction Dates - Information and Action Required
2/11/2021 EFS-FNSEP-15-2021 Duke Energy Winter Disconnection Moratorium
2/11/2021 EFS-FNSEP-16-2021 Food Lion Online EBT Purchasing
2/12/2021 EFS-FNSEP-17-2021 Crisis Intervention Program (CIP) Payment Agreements
2/16/2021 EFS-FNSEP-18-2021 Pandemic EBT Card Issuance for School Year 2020-2021 - Information and Action
Attachment 1 - Initial P-EBT Notice English and Spanish
Attachment 2 - March Ongoing P-EBT Notice English and Spanish
Attachment 3 - P-EBT Toolkit English
Attachment 4 - P-EBT Toolkit Spanish
2/18/2021 EFS-FNSEP-19-2021 Administrative Disqualification Hearing (ADH) Timeliness, Suspension of Claim Collections and Food and Nutrition Services (FNS) State Fair Hearings Timeliness - Information Only
2/18/2021 EFS-FNSEP-20-2021 Telephonic Signature for Food and Nutrition Services Applications and Recertifications - Information and Action Required
2/19/2021 EFS-RA-01-2021 Refugee Cash Assistance and Refugee Medical Assistance Certifications 3rd Extension Period - Information and Action
2/22/2021 EFS-FNSEP-21-2021 Energy Programs Outreach Plan Follow-ups - Information & Action
Attachment - Energy Outreach Plan Follow-up form
2/22/2021 EFS-FNSEP-22-2021 Amended Student of Higher Education Work Requirement Exemption - Information and Action Required
2/22/2021 EFS-FNSEP-23-2021 Combine Pandemic Unemployment Insurance Benefit (PUIB) Types - Information Only
2/24/2021 EFS-FNSEP-24-2021 March 2021 Automated Supplements for active FNS households - Information Only
2/26/2021 EFS-FNSEP-25-2021 Reallocation of Low Income Energy Assistance Program (LIEAP) and Crisis Intervention Program (CIP) funds - Time Sensitive & Response Required
Attachment - CIP & LIEAP Reallocation Survey 2-2021
3/01/2021 EFS-WF-02-2021 2021 Federal Poverty Income Guidelines
3/05/2021 EFS-FNSEP-26-2021 Suspended H and I Controlled Substance Felons Assessments during COVID-19 Pandemic (effective through April 30, 2021) and Extend Sanction Dates - Information and Action Required
3/05/2021 EFS-WF-03-2021 Work First Benefit Diversion and Services for Low Income Families Survey for State Fiscal Year (SFY) 2021-2022 - Time Sensitive, Responce Required
Attachment - Work First Benefit Diversion and Services for Low Income Families Survey
3/05/2021 EFS-FNSEP-27-2021 Timely Household Reporting of Food Loss Waiver - Information Only
3/08/2021 EFS-FNSEP-28-2021 Amended Student of Higher Education Work Requirement Exemption - Information and Action Required
3/08/2021 EFS-FNSEP-29-2021 Amended Combine Pandemic Unemployment Insurance Benefit (PUIB) Types - Information Only
3/11/2021 EFS-FNSEP-30-2021 BJ's Wholesale Club Online EBT Purchasing - Information Only
3/17/2021 EFS-FNSEP-31-2021 Administrative Disqualification Hearing (ADH) Timeliness, Suspension of Claim Collections and Food and Nutrition Services (FNS) State Fair Hearings Timeliness - Information Only
3/17/2021 EFS-FNSEP-32-2021 Telephonic Signature for Food and Nutrition Services Applications and Recertifications - For Information and Action Required
3/26/2021 FNSEP-33-2021

North Carolina At-Home Testing Program - Information Only
Attachment 1 - Press Release and Social Media Content
Attachment 2 - FNS Call Center Script

03/30/2021 EFS-FNSEP-34-2021

Extended Temporary 15% increase in Food and Nutrition Services (FNS) monthly benefits - Information Only
Attachment 1 - Notice to Food and Nutrition Services Recipients
Attachment 2 - Notice to Food and Nutrition Services Recipients (Spanish)
Attachment 3 - Language Notice (seven languages)
Attachment 4 - Desk Reference effective January 1 to September 30, 2021
Attachment 5 - Desk Reference Spanish effective January 1 to September 30, 2021

03/31/2021 EFS-FNSEP-35--2021 Department of Education Outreach Program - Information Only//
04/01/2021 EFS-FNSEP-36-2021 Pandemic EBT Card Issuance for Children under the Age of Six (6) - Information and Action
Attachment 1 - P-EBT for children under age six (6) Notice English
Attachment 2 - P-EBT for children under age six (6) Notice Spanish
Attachment 3 - Non-FNS P-EBT for children under six (6) Notice English
Attachment 4 - Non-FNS P-EBT for children under six (6) Notice Spanish
04/07/2021 EFS-FNSEP-37-2021 Extended Pandemic Unemployment Insurance Benefit (PUIB) - Information and Action Required
Attachment - Unemployment Insurance Benefit (UIB) Types and Codes
Performance Management

Performance Management

Date Letter Number Subject
2/7/2020 PM-REM-01-2020 Upcoming Webinar - Performance Measures Review of Available HB630 Reports in CSDW: Adult Services, Child Support, Energy, FNS & Work First
11/12/2020 PM-REM-02-2020 County Holiday Schedule
Attachment - County Holiday Schedule Form
     
     
     
     
     

 

Program Compliance Operational Support Team

Operational Support Team

Date Letter Number Subject
     
     
     
     
     
     
     
     
     

 

Economic Benefits Policy Governance Board

Economic Benefits Policy Governance Board

Date Letter Number Subject
     
     
     
     
     
     
     
     

 

NCFAST

NCFAST

Date Letter Number Subject
February 4, 2021 NCFAST-21-0204 NC FAST Document Management System Enhancement Project Update