County Director Letters

This page contains Dear County Director Letters that have been issued by the Division of Social Services. We have provided links below to view letters issued by other divisions. Our current year Dear county Director Letters are categorized by the section that issued the letter. A detailed description of what programs are covered by which section is provided below. Letters for previous years are listed by the year in the archive.

Section Name Programs Covered
Budget Operations Fiscal Management
Child Support Enforcement  Child Support Enforcement
DSS Director Office Covers all programs. Letters posted here are letters that have been issued by the Directors Office.
Family Support Child Welfare Child Welfare, Work First Family Assistance (Until Oct. 1, 2008)
Economic Services  Food and Nutrition Services, Energy Assistance, Crisis Intervention, Refugee Assistance, Work First Family Assistance (After Oct. 1, 2008)
Performance Management/Reporting and Evaluation Management Performance Management/Reporting and Evaluation Management, Information Systems Support, Information Support, Quality Assurance

 

Budget Operations

Budget Operations

Date Letter Number Subject
2/5/2020 BG-01-2020 Local Business Liaison/Fiscal Monitoring County Assignments
Attachment - LBL County Assignments
3/25/2020

BG-02-2020

County Budget Estimates, SFY 2020-21

3/31/2020 BG-03-2020 Work First Block Grant/TANF Maintenance of Effort
4/8/2020 BG-04-2020 County DSS MOE/CPS IV-E/Automation Request Certification Fiscal Year 2019-20
5/4/2020 BG-05-2020 Local Business Liaison County Assignments
Attachment - Local Business Liaison County Assignments
5/13/2020 BG-06-2020 SFY 2018-2019 Child Welfare Funding Survey
6/15/2020 BG-08-2020 Federal CARES Act Funding - Immediate Action Required
Attachment 1 - COVID Foster Care Stipend Form
Attachment 2 - COVID LINKS Reimbursement Form
6/22/2020 CSS-20-31 Direct Deposit Requests via the Mobile Optimized Website

 

Child Support Services

Child Support Services

Date Letter Number Subject
1/2/2020 CSS-20-01 INFORMATION: Quarterly ACTS User Certification Report
1/10/2020 CSS-20-02 Online Verification (OLV) - Time Sensitive Action Needed
1/21/2020 CSS-20-05 INFORMATION: UIFSA Documents
1/21/2020 CSS-20-06 Mobile Optimized Website
1/22/2020 CSS-20-03

INFORMATION: County Quarterly Report and Narrative
Attachment 1 - Quarterly Narrative
Attachment 2 - Quarterly Report

1/22/2020 CSS-20-04 INFORMATION: Incentive Goal Report and Dashboard
Attachment 1 - Incentive Goal
Attachmnet 2 - Dashboard
1/29/2020 CSS-20-07 INFORMATION: Monthly Incentive Payments
Attachment - Child Support Enforcement IV-D Incentives Awarded Thru October 2019
1/31/ 2020 CSS-20-08 SharePoint
2/10/2020 CSS-20-09 Federal Poverty Guidelines
2/12/2020 CSS-20-10 INFORMATION: Incentive Goal Report and Dashboard
Attachment 1 - Incentive Goal
Attachment 2 - Dashboard
2/18/2020 CSS-20-11 INFORMATION: Monthly Incentive Payments
Attachment - Child Support Enforcement IV-D Incentives Awarded Thru February 2020
3/3/2020 CSS-20-12 North Carolina Child Support Guidelines Revisions
Attachment - North Carolina Guidelines Effective 3-1-2020
3/10/2020 CSS-20-13 INFORMATION: Monthly Incentive Payments
Attachment - Child Support Enforcement IV-D Incentives Awarded Thru March 2020
3/10/2020 CSS-20-14

INFORMATION: Incentive Goal Report and Dashboard
Attachment 1 - Incentive Goal
Attachment 2 - Dashboard

3/17/2020 CSS-20-15 INFORMATION: Interstate Administrative Subpoena & Interstate Notice of Lien
3/17/2020 CSS-20-16 IRS Backbroud Checks for Child Support Staff and Designated Officials
3/25/2020 CSS-20-17 DSS-4495 Notice of Intent to Intercept and Statement of Account
3/31/2020 CSS-20-18 INFORMATION: Email Address Field on Worker Profiles in NC Child Support Portal
4/6/2020 CSS-20-19 INFORMATION: Quarterly ACTS User Certification Report
4/13/2020 CSS-20-20 Monthly Incentive Payments
Attachment - Child Support Enforcement IV-D Incentives Awarded Thru April 2020
4/17/2020 CSS-20-21 INFORMATION: Incentive Goal Report and Dashboard
Attachment 1 - Incentive Goal
Attachment 2 - Dashboard
4/17/2020 CSS-20-22 County Quarterly Report and Narrative
Attachment 1 - Quarterly Report
Attachment 2 - Quarterly Narrative
4/29/2020 CSS-20-23 INFORMATION: UIFSA Documents
5/1/2020 CSS-20-24 North Carolina Servicemember Civil Relief Act
Attachment - AOC-G-250, Servicemember Civil Relief Act Affidavit
5/8/2020 CSS-20-25 Incentive Goal Report and Dashboard
Attachment 1 - Incentive Goal
Attachment 2 - Dashboard
5/13/2020 CSS-20-26 Monthly Incentive Payments
Attachment - Child Support Enforcement IV-D Incentives Awarded Thru May 2020
6/3/2020 CSS-20-27 INFORMATION: SFY 2020-2021 Continuous Quality Improvement Goals
Attachment - Child Support Services Continuous Quality Improvement Goals SFY 2020-2021
6/10/2020 CSS-20-28 INFORMATION: Incentive Goal Report and Dashboard
Attachment 1 - Incentive Goal
Attachment 2 - Dashboard
6/11/2020 CSS-20-29 INFORMATION: Monthly Incentive Payments
Attachment 1 - Child Support Enforcement IV-D Incentives Awarded Thru June 2020
6/15/2020 CSS-20-30

INFORMATION: Annual Security Review

6/22/2020 CSS-20-31 Direct Deposit Requests via the Mobile Optimized Website
6/26/2020 CSS-20-32 National Medical Support Notice Changes
Child Welfare Services

Child Welfare Services

Date Letter Number Subject
1/22/2020 CWS-01-2020

VA Standing Written Requests for Patient Information - Time Sensitive
Attachment 1 - Veterans Administration Request for Patient Information – CPS, DSS-5337-C
Attachment 2 - Veterans Administration Request for Patient Information - APS, DSS-5337-A

1/24/2020 CWS-02-2020 Diligent Recruitment and Retention Quarterly Calls
1/30/2020 CWS-03-2020 Regional Child Welfare Consultants - Information Only
Attachment - Regional Child Welfare Consultants County Assignment List
1/30/2020 CWS-04-2020 Child Welfare Data Collection - Information Only
Attachment  - 2019 Child Welfare Survey
2/6/2020 CWS-05-2020 Invitation to Child Welfare Child and Family Services Plan (CFSP) Design Team Conference with Associate Commissioner Jerry Milner on February 24th - Time Sensitive
3/20/2020 CWS-06-2020 Guidance for Court Ordered Visitation - Immediate Action Required
4/9/2020 CWS-07-2020 Child Welfare Workforce Data Collection
Attachment 1 - CWS Databook
Attachment 2 - Guide to Completing the CW Workforce Data Book
4/16/2020 CWS-08-2020 Waiver of Administrative Rule for Licensing - Time Sensitive, Immediate Action Required
Attachment 1 - Pre-populated Waiver Request Form
Attachment 2 - Fire Inspection Attestation
4/24/2020 CWS-11-2020 Training - Information Only
5/12/2020 CWS-12-2020 Licensing requirement updates - Time Sensitive, Immediate Action Required
Attachment 1 - Waiver Request Form
Attachment 2 - TIPS-MAPP training guidance
6/5/2020 CWS-13-2020 Pandemic Electronic Benefit Transfer for providers of foster care services - Immediate Action Required
Attachment - P-EBT Guidance
6/8/2020 CWS-14-2020 Guidance on in-person visitation for foster home settings - Immediate Action Required
Attachment 1 - Guidance on In-Person Visitation for foster home settings
Attachment 2- Sample visitation agreement
Attachment 3- Sample screening tool
6/8/2020 CWS-15-2020 Guidance for in-person visitation in congregate care settings - Immediate Action Required
Attachment 1 - Guidance for In-Person Visitation in congregate care settings
Attachment 2- Sample visitation agreement
Attachment 3- Sample screening tool
6/15/2020 CWS-09-2020 Survey of District Permanency Collaboratives & Pending Court Cases - Time Sensitive
6/15/2020 CWS-10-2020 Family First Prevention Services Act Candidacy County Survey - Required Action: June 26, 2020
Attachment - FFPSA Survey Template
6/23/2020 CWS-16-2020 Fatality Notification Fax Number
7/2/2020 CWS-17-2020

Federal Exceptions to Termination of Parental Rights - Information Only
Attachment 1 - ICPC COVID Guidance
Attachment 2 - Children's Bureau TPR Letter

DSS Director's Office

DSS Director's Office

Date Letter Number Subject
May 8, 2020 DIR-01-2020 County MOU Agreements - Information Only
May 13, 2020 DIR-02-2020 P-EBT Follow-up to 100 County Call
May 22, 2020 DIR-03-2020 P-EBT Update
Attachment - Timeline of P-EBT Implementation
June 10, 2020 DIR-04-2020 P-EBT Updates and Reminders

 

Economic Services

Economic Services

Date Letter Number Subject
1/6/2020 EFS-WF-01-2020 2020 Application Time Standards Chart
1/24/2020 EFS-FNSEP-01-2020 Additional Reallocation of Low Income Energy Assistance Program (LIEAP)
Attachment 1- Additional LIEAP Reallocation Survey
1/29/2020 EFS-FNSEP-02-2020 ChopChop Magazine - Information and Action Required
2/6/2020 EFS-FNSEP-03-2020 North Carolina Department of Health and Human Services (NCDHHS) Alerts - Information Only
2/10/2020 EFS-FNSEP-04-2020 New USDA “And Justice for All” and National Voter Registration Act Posters - For Information and Action
2/10/2020 EFS-WF-02-2020 Revised Work First Recertification Timeliness Queries - Information Only
2/20/2020 EFS-FNSEP-05-2020 Final Reallocation of Low Income Energy Assistance Program (LIEAP) Funds - Time Sensitive, Response Required
Attachment - Final LIEAP Reallocation Survey 2-21-2020
3/9/2020 EFS-FNSEP-06-2020 Reallocation of Crisis Intervention Program (CIP) Funds - Time Sensitive, Action & Response Required
Attachment - CIP Reallocation Survey
4/16/2020 EFS-WF-03-2020 Step-By-Step Application Process for Work First Assistance - Information Only
4/20/2020 EFS-FNSEP-07-2020 Economic and Family Services Question and Answer (Q&A) Document for Policy Changes Due to COVID-19 - Information Only
Attachment - COVID-19 Questions and Answers
4/23/2020 EFS-FNSEP-08-2020 Low Income Energy Assistance Program (LIEAP) One-time Supplement - Information & Action
4/27/2020 EFS-WF-04-2020 Work First Benefit Diversion and Services for Low Income Families Survey for State Fiscal Year (SFY) 2020-2021 - Time Sensitive, Response Required
Attachment 1 - Benefit Diversion and Work First Services For Low Income Families Survey
Attachment 2 - FPL 2020-2021 Table
4/30/2020 EFS-FNSEP-09-2020 Revised Low Income Energy Assistance Program (LIEAP) One-time Supplement - Information & Action
5/5/2020 EFS-FNSEP-10-2020 ChopChop Magazine - Information and No Action Required
5/8/2020 EFS-WF-05-2020 Work First Cash Assistance Application and Review Documentation Workbook (DSS-8228) ePASS Link - Information Only
5/18/2020 EFS-WF-06-2020 Pandemic Unemployment Compensation Reports - Action Required
5/29/2020 EFS-FNSEP-11-2020

Low Income Home Energy Assistance Program (LIHEAP) Weatherization Waiver - Time Sensitive, Action & Response Required
Attachment 1 - LIHEAP Weatherization Waiver Annoucement
Attachment 2 - North Carolina Weatherization Waiver FFY2020
Attachment 3 - Public Review of LIHEAP Weatherization Waiver Feedback Form

6/5/2020 EFS-FNSEP-12-2020 May 2020 DSS-8232 Simplified Nutritional Assistance Program (SNAP) Notice of Expiration - Time Sensitive, Information and Action Needed
6/18/2020 EFS-FNSEP-13-2020 Energy Programs Outreach Plan (EPOP)
Attachment 1 - Energy Programs Outreach Plan
6/24/2020 EFS-WF-07-2020 TANF Outreach and Implementation Survey
6/25/2020 EFS-FNSEP-14-2020 COVID-19 Waivers and Flexibilities
7/2/2020 EFS-FNSEP-15-2020 Local Evidentiary Hearings for Social Program Eligibility Appeals
Performance Management

Performance Management

Date Letter Number Subject
2/7/2020 PM-REM-01-2020 Upcoming Webinar - Performance Measures Review of Available HB630 Reports in CSDW: Adult Services, Child Support, Energy, FNS & Work First
     
     
     
     
     
     

 

Program Compliance Operational Support Team

Operational Support Team

Date Letter Number Subject
     
     
     
     
     
     
     
     
     

 

Economic Benefits Policy Governance Board

Economic Benefits Policy Governance Board

Date Letter Number Subject
     
     
     
     
     
     
     
     

 

NCFAST

NCFAST

Date Letter Number Subject
March 4, 2019 NCFAST-19-0047 NC FAST Help Desk Service Portal Rollout (Service Now)