Training
There are various training opportunites available for staff and this page provides a central location to learn about state wide training catagorized by program area.
Training Types
Pre-Service Training: Current Pre-Service and redesigned Pre-Service in the Innovation Zone
North Carolina Practice Standards Series Handouts for Leaders, Supervisors, Workers
200 Series Job-Specific Training: Transfer of Learning Tools and/or Participant Workbooks
300 Series Training: Participant Workbooks
Pre-Service Training: Current Pre-Service and redesigned Pre-Service in the Innovation Zone
ATTENTION: THERE ARE 2 VERSIONS OF PRE-SERVICE TRAINING. SEE BELOW TO ENSURE YOU ARE DOWNLOADING DOCUMENTS FROM THE CORRECT COURSE
.1) CHILD WELFARE IN NC: PRE-SERVICE (Current 3-Week Course)
Transfer of Learning (TOL) Tool: Child Welfare in North Carolina: Pre-Service
Child Welfare in NC: Pre-Service - Training Classroom Workbook
Child Welfare in NC: Pre-Service - Tools Workbook
2) PRE-SERVICE TRAINING: CHILD WELFARE IN NORTH CAROLINA INNOVATION ZONE EVENTS - REGION 6 ONLY (BLADEN, BRUNSWICK, CARTERET, COLUMBUS, CRAVEN, CUMBERLAND, DUPLIN, JONES, LENOIR, NEW HANOVER, ONSLOW, PAMLICO, PENDER, SAMPSON)
Supporting New Workers During Pre-Service Training: Guide for Supervisors
Foundation Training
Pre-Service Transfer of Learning Tool-Foundation
Foundation Participant Workbook
Core Training
Pre-Service Transfer of Learning Tool-Core
Pre-Service NC Tools Workbook (Please do not print this entire workbook. It is designed to be used electronically)
Core Week 1 Participant Workbook
Core Week 2 Participant Workbook
Core Week 3 Participant Workbook
Core Week 4 Participant Workbook
Core Week 5 Participant Workbook
Core Week 6 Participant Workbook
North Carolina Practice Standards Series Handouts for Leaders, Supervisors, Workers
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North Carolina Practice Standards- List of Handouts and Accompanying Documents
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LEADERS PRACTICE STANDARDS HANDOUTS
Assessing- CFSR General Factsheet
Assessing- Charter Template
Coaching Supervisor Guide for Leaders
Implementation Plan Template
Implementing in Child Welfare Handout
North Carolina Leader Practice Standards
North Carolina Leadership Assessment- All Practice Standards
Supporting Implementation Guide -
SUPERVISOR PRACTICE STANDARDS HANDOUTS (LINK THIS TO SUPERVISOR TRAININGS AND RESOURCES AND STEPPING INTO SUPERVISION SECTIONS BELOW)
Assessing-Supervisors Support Workers Handout
Coaching Workers Guide for Supervisors
Communicating- Supervisors Support Workers Handout
Engaging- Supervisors Support Workers Handout
Engaging- Celebrating Strengths
Implementing - Supervisors Support Workers Handout
North Carolina Supervisor Practice Standards
North Carolina Supervisor Assessment- All Practice Standards
Planning- Supervisors Support Workers Handout
Planning- Change and Implementation in Practice
Supervisor Assessing Office Hours
Supervisor Communicating Office Hours
Supervisor Implementing Office Hours
Supervisor Engaging Office Hours
Supervisor Planning Office Hours - WORKER PRACTICE STANDARDS HANDOUTS
North Carolina Worker Assessment- All Practice Standards
North Carolina Worker Practice Standards Desk Guide
North Carolina Worker Practice Standards
Supervisor Resources: (ALSO LINK THIS TO THE STEPPING INTO SUPERVISION SECTION BELOW)
- Coaching New Child Welfare Workers: A Guide for Supervisors
- SUPERVISOR PRACTICE STANDARDS HANDOUTS (link to above)
- STEPPING INTO SUPERVISION (link to below)
- Supporting New Workers During Pre-Service Training: Guide for Supervisors- (INNOVATION ZONE ONLY)
200 Series Job-Specific Training: Transfer of Learning Tools and/or Participant Workbooks
CPS INTAKE
TOL tool for Intake Child Welfare
Intake in Child Welfare Services Participant Workbook
CPS ASSESSTMENTS
CPS Assessment in Child Welfare: TOL Parts A-C
CPS IN-HOME
TOL tool for CPS In Home
CPS In-Home Child Welfare Services
PERMANENCY PLANNING
TOL tool for Permanency Planning
Permanency Planning in Child Welfare
ADOPTIONS
Adoptions in Child Welfare Services
FOSTER HOME LICENSING
Foster Home Licensing in Child Welfare Services
LEGAL ASPECTS
Legal Aspects of Child Welfare in North Carolina
STEPPING INTO SUPERVISION
TOL tool for Stepping into Supervision
Supervisor Resources
300 Series Training: Participant Workbooks
Domestic Violence Policy and Best Practices in Child Welfare
Engaging the Non-Resident Father for Child Welfare
Life Books Participant Training Workbook
The most up-to-date information on the training schedule is posted online at https://www.ncswlearn.org.
Pre-Service Training: Child Welfare in North Carolina Innovation Zone Events - Region 6 ONLY
- Supporting New Workers During Pre-Service Training: Guide for Supervisors
- Pre-Service Transfer of Learning Tool-Foundation
- Pre-Service Transfer of Learning Tool-Core
- Pre-Service NC Tools Workbook (Please do not print this entire workbook. It is designed to be used electronically)
- Foundation Participant Workbook
- Core Week 1 Participant Workbook
- Core Week 2 Participant Workbook
- Core Week 3 Participant Workbook
- Core Week 4 Participant Workbook
- Core Week 5 Participant Workbook
- Core Week 6 Participant Workbook
The most up-to-date information on the training schedule is posted online at https://www.ncswlearn.org.
North Carolina Practice Standards Series Handouts for Leaders, Supervisors, Workers
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North Carolina Practice Standards - List of Handout and Accompanying Documents
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LEADERS PRACTICE STANDARDS HANDOUTS
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SUPERVISOR PRACTICE STANDARDS HANDOUTS
- Assessing - Supervisors Support Workers Handout
- Coaching Workers Guide for Supervisors
- Communicating - Supervisors Support Workers Handout
- Engaging - Supervisors Support Workers Handout
- Engaging - Celebrating Strengths
- Implementing - Supervisors Support Workers Handout
- North Carolina Supervisor Practice Standards
- North Carolina Supervisor Assessment - All Practice Standards
- Planning - Supervisors Support Workers Handout
- Planning - Change and Implementation in Practice
- Supervisors Assessing Office Hours
- Supervisors Communicating Office Hours
- Supervisors Implementing Office Hours
- Supervisors Engaging Office Hours
- Supervisor Planning Office Hours
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WORKER PRACTICE STANDARDS HANDOUTS
Links to the Transfer of Learning (TOL) Tools and the electronic participant workbooks for the following trainings are listed below. Please click on the link to download the correct documents for your training event.
- CPS Assessments in Child Welfare: TOL Parts A-C
- Pre-Service Training Classroom Workbook
- TOL for Pre-Service Training
- Pre-Service Training Tools Workbook
- TOL tool for Stepping into Supervision
- TOL tool for Child Welfare in North Carolina Pre-Service
- Adoptions in Child Welfare Services
- CPS In-Home Child Welfare Services
- TOL tool for CPS In Home
- Domestic Violence Policy and Best Practices in Child Welfare
- Engaging the Non-Resident Father for Child Welfare
- Foster Home Licensing in Child Welfare Services
- Intake in Child Welfare Services
- TOL tool for Intake in Child Welfare
- Permanency Planning in Child Welfare
- TOL tool for Permanency Planning
- Shared Parenting
- Life Books Participant Training Workbook
- Foster Parent Assessment and Training Recommendations
- Partnering with Latino and Immigrant Families: Resources and Suggestions for Child Welfare Professionals (2015)
Links to selected training webinars are listed below.
- Child Medical Evaluation Program Policy and Practice Revisions
- Child Welfare Data Collection Changes Session 1
- Child Welfare Data Collection Changes Session 2
- Modified Child Welfare Policy - CPS Intake Webinar
- Modified Child Welfare Policy - CPS Assessments Webinar
- Modified Child Welfare Policy - CPS In-Home Webinar
- Modified Child Welfare Policy - Permanency Planning in Child Welfare Webinar
- Adoption Promotion Program Webinar
- APP Webinar Participant Copy
- APP Webinar Q&A
- APP Fact Sheet
- APP Criteria and Guidelines
- APP Funding Uses
- Human Trafficking Policy Webinar
- Transitioning Child Abuse and Neglect Investigations in Child Care Facilities
- Case Decision Changes and Removal of Services Recommended Webinar
Regional Child Welfare Meetings
On-Site Review Instrument (OSRI) Training-Q1, SFY 21.22
Substance Affected Infants, POSC and Options for Kinship-Q4, SFY 20.21
New Child Welfare laws and policy surrounding them- Q2, SFY 21.22
North Carolina elects to utilize 100% time reporting, via "day sheets", as the foundational core of the methodologies for distributing costs for personal services, personnel benefits and non-personal services for both the Division and the 100 local Departments of Social Services. These costs support a broad spectrum of programs funded through a wide range of Federal and non-Federal funding sources. In order to ensure the integrity, reliability and validity of the time recording system as the primary means for distributing multiple millions of dollars in costs, adequate staff training must be provided. The Division of Social Services has developed a comprehensive training to provide guidance to staff on:
- Federal requirements and policy for Day Sheets
- The DSS reimbursement process and the importance of Day Sheet coding
- Time keeping and documentation requirements
- The importance of communication between fiscal and program staff.
The links below are provided as a resource for the county Departments of Social Services. They include links to the materials used in the training, the Services Information System (SIS) User's Manual, and other relevant information. Counties should contact their Program Representative for more information.
Services Information System (SIS) User's Manual
DSS-4263 Worker Daily Report of Services to Clients ("green day sheet")
2022 SSI Day Sheet Training
Part I - Time Reporting and Reimbursement for County DSS
Part II - Child Welfare Services
2023 SSI Day Sheet Training
Utilizing Program and Services Codes in Child Welfare Effectively
All PowerPoint presentations listed below contain training notes. To view the notes on a PowerPoint presentation, you must first save the document to your computer and open with PowerPoint. Training opportunities will be posted for a period of three (3) months.
Community Action Agency Network & FNS Employment and Training Webinar
Food and Nutrition Services Disaster Program Process -Webinar
Disaster Food and Nutrition Services (DFNS) Program Training
Controlled Substance Felons
Ending of Covid-19 waivers
Program Integrity
Students of Higher Education
Work Registration and ABAWD PowerPoint
FNS CQI Training Lifting of Federal PHE Q&A
Training opportunities will be posted for a period of three (3) months.
Work First Participation Rates Training
Understanding the Work First Two-Parent Participation Rate and Strategies for Success
The Art of Open Ended Questions
Work First Sanctions PHE Lifting Regional Presentation
Work First Time Limits PHE Lifting Regional Presentation
Resource Guide Lifting of Federal PHE
WF CQI Training Lifting of Federal PHE Q&A
OFA Webinar Resources: Taking a Coaching/Mentoring Approach to TANF Case Management - What to Expect
Wellness to Work Guide
Lifelong Learning Initiative Leadership
Lifelong Learning Initiative Brief Final
Lifelong Learning Initiative Goal4It! Pro
Coaching and Mentoring Resources
Peer TA Webinar
TA Readiness Assessment
Mexican Consulate Training
Mexican Consulate Webinar
CONSULATE GENERAL OF MEXICO
Mexican Consulate Brochure
Mexican Consulate Webinar Q&A
Consular Assistance Request Form
PowerPoint Presentation of U.S. HHS ACF and ORR on an Overview Presentation of Office on Trafficking in Persons Program (OTIP) and Office of Refugee & Resettlement (ORR) Post Release Services
US HHS ACF OTIP Presentation for NC Child Welfare Services
US HHS ORR UC Slides for NC Child Welfare Services
2021 Interpreter/Bilingual Worker Webinar Training
Virtual Interpreter and Bilingual Webinar Part 1
Virtual Interpreter and Bilingual Webinar Series for County Department of Social Services Interpreters and Bilingual Workers Part 1 Power Point
Virtual Interpreter and Bilingual Webinar Part 2
Virtual Interpreter and Bilingual Webinar Series for County Department of Social Services Interpreters and Bilingual Workers Part 2 Power Point
Civil Rights Training for County Departments of Social Services
Civil Rights Training for all Contractors and County Social Services Webinar
ADA Compliance Overview
Language Access Rights of Families with Limited English Proficiency
NC DSS Presentation on USDA Issues Guidance on Civil Rights Act Compliance
Interpreter Training Resources
NC Division of Social Services (NC DSS) Presentation on Intepreter Training Resources Available in NC December 17, 2015
NEW USDA Civil Rights Posters Webinar
SNAP FNS- Food And Nutrition Services Civil Rights Webinar Training Series on May 26, 2022 for County Departments of Social Services
SNAP-ED Food and Nutrition Services Civil Rights Training for County DSS
Q&A - SNAP-ED Food and Nutrition Services Civil Rights Training Series
Auxiliary Aids and Services/American Disability Act-ADA Overview Webinar Training Series for County Departments of Social Services
Webinar - Auxiliary Aids and Services American Disability Act-ADA Overview
Powerpoint - Auxiliary Aids and Services/American Disability Act-ADA Overview
Q&As - Auxiliary Aids and Services/American Disability Act-ADA Overview
National Voting Registration Act Information
NC DHHS and SBE Summer Webinar Training on NVRA for County Department of Social Services on August 30 2021
NC DHHS and SBE Webinar Training on NVRA for County DSS Offices - August 30 2021 PowerPoint
National Voter Registration Act (NVRA) Training for County DSS Offices
PowerPoint of National Voter Registration Act (NVRA) Training for County Department of Social Services Offices
Q&A of National Voter Registration Act (NVRA) Training for County Department of Social Services Offices
NVRA County DSS Office Procedures - Guidance for Voter Registration Protocol
DSS Cover Letter-Notice of Voter Registration Services-English-Spanish
NVRA Form-Laminated Info Sheet-Spanish
NVRA Form-Laminated Info Sheet-English
NVRA Poster-Spanish-11x17
NVRA Poster-English-11x17
Understanding and Complying With Title VI of the Civil Rights Act of 1964 and The Multiethnic Placement Act of 1994, as amended by The Interethnic Adoption Provisions (IEP) - This two-part video provides an overview of how to understand and comply with Title VI of the Civil Rights Act of 1964 and the Multiethnic Placement Act of 1994, as amended by the Interethnic Adoption Provisions.
Multiethnic Placement Act of 1994 Part 1
Multiethnic Placement Act of 1994 Part 2
2021-22 Computer Hardware and Software Acquisition Plan
New Fiscal Officer Overview Webinar
New Fiscal Officer Overview Question & Answer
New Fiscal Officer Overview Power Point
Reviewing the 411 to Maximize Revenues Webinar
Reviewing the 411 to Maximize Revenues Power Point
Reviewing the 411 to Maximize Revenues Question & Answer
Understanding the 335 337 & 411 Power Point
Understanding the 335 337 & 411 Reports Question & Answer
Understanding the 335 337 & 411 Reports Webinar
Crosswalk from the XS337 to the WC302 Report
Crosswalk from XS337 to WC302 Report FAQ
Crosswalk XS337 to WC302
337-302 Template
Crosswalk from XS337 to WC302 Report Final Webinar
Training Schedule July - December 2021
CORELS Training Power Point - October 2021
CORELS Training Webinar October 2021
Budget Template Training Power Point November 2021
Budget Template Training
Foster Care / Adoption / Guardianship Assistance Budget Template
Reviewing the 325 Report Cost Allocation Process Power Point
Reviewing the 325 Report Cost Allocation Process Webinar
Reviewing the 373 Report and Ways to Meet MOE Power Point
Budget Template Workshop Power Point February 2022
Budget Template Workshop Webinar
Refugee Assistance Training 2023
Contract Training for New Contractors June 2023
Revised DSS Forms Training 2023
DSS Forms Guide
DSS Revised Forms Training
State Refugee Training August 2022
RSS 2022-23 Contracts Kick Off Training
SRO DSS-1571 Checklist
State Refugee Training June 2022
State Refugee Office Training June 2022
Coversheet - State Refugee Office Training
Desk Reference - Department of Social Services
Lavender DSS-6247 - Notification of Arrival Intent to Apply
Green DSS-6241 - Refugee Cash Application
Blue DSS-6242 - Refugee Medical Application
Pink Sample A - DSS-5022 - Refugee Work Registration Certification
Pink Sample B - DSS-5022 - Refugee Work Registration Certification
Beige DSS-6243 - Approval
Beige DSS-6243 - RCA Denial
Beige DSS-6243 - RMA Denial
Case File and Case Note Training Power Point
Refugee Programs Training 2021
2021 Refugee Programs Training Webinar
2021 Refugee Programs Training Webinar Presentation
2021 Refugee Programs Training Webinar Q&A
Handout - What Now?
Handout - Employment Services Guide?