Mecklenburg County Department of Social Services

Address: DSS Main Office
301 Billingsley Road, Charlotte, NC 28211
West Charlotte (Community Resource Center)
3205 Freedom Drive, Charlotte, NC 28208

P.O. Box 220999, Charlotte, NC 28222
State Courier #: 05-14-12
Phone: 704-336-3000
Fax Number: 704-353-1325
Report Abuse (Child Protective Services): 980-31-HELPS (43577)
Report Abuse (Adult Protective Services): 704-336-CARE (2273)

Website


Key Staff
Interim Director: Anthony Trotman 

Online Requests: https://mecknc.gov/dss/pages/onlinerequests.aspx

Consumer Advocacy/Complaints:
980-314-6200 or https://mecknc.gov/dss/pages/reportacomplaint.aspx
 

Customer Connection (Call Center): https://www.mecknc.gov/dss/Pages/home.aspx
704-336-3000

General Assistance:
704-336-4809

Independent Living Program (Extended Foster Care):
980-314-7223

Just 1 Call:
704-432-1111 https://www.mecknc.gov/dss/Just1Call/Pages/Default.aspx 

Mecklenburg Transportation System (MTS):
704-336-4547 https://www.mecknc.gov/dss/admin/Pages/MecklenburgTransportationSystem.aspx

Report Fraud:
704-353-0600

Youth & Family Services Information Assistance Line:
980-314-7700

County DSS Board

Board of Commissioners

NC General Assembly Delegation