Mecklenburg County Department of Social Services
Address: DSS Main Office
301 Billingsley Road, Charlotte, NC 28211
West Charlotte (Community Resource Center)
3205 Freedom Drive, Charlotte, NC 28208
P.O. Box 220999, Charlotte, NC 28222
State Courier #: 05-14-12
Phone: 704-336-3000
Fax Number: 704-353-1325
Report Abuse (Child Protective Services): 980-31-HELPS (43577)
Report Abuse (Adult Protective Services): 704-336-CARE (2273)
Mecklenburg County Department of Social Services Website
Key Staff
Director, Department of Community Resources: Yulonda D. Griffin
Director, Department of Child, Family and Adult Services: Kimberly Henderson
Online Requests: https://cfas.mecknc.gov/Contact
Consumer Advocacy/Complaints:
980-314-6200 or https://mecknc.gov/dss/pages/reportacomplaint.aspx
Customer Connection (Call Center): https://cfas.mecknc.gov/Contact
704-336-3000
General Assistance:
704-336-4809
Independent Living Program (Extended Foster Care):
980-314-7223
Just 1 Call:
704-432-1111 https://www.mecknc.gov/dss/Just1Call/Pages/Default.aspx
Mecklenburg Transportation System (MTS):
704-336-4547 https://cfas.mecknc.gov/services/mecklenburg-transportation-system
Report Fraud:
704-353-0600
Youth & Family Services Information Assistance Line:
980-314-7700
County DSS Board