COVID-19 Information for Local Social Services Agencies General Information NC DHHS DSS, American Red Cross, and NCEM Training on Sheltering During COVID-19 Available Resources Flyer, English | Spanish (May 27, 2020) NCDHHS Program Descriptions Flyer, English | Spanish (April 21, 2020) Combined Available Resources/Program Descriptions Flyer, English | Spanish (April 21, 2020) NC FAST Schedule Changes Related to COVID-19 Response (March 17, 2020) Crisis Counseling and Support Information regarding COVID-19 (March 17, 2020) DSS Director Letter regarding COVID-19 (March 13, 2020) DSS Director Letter regarding COVID-19 (March 12, 2020) 2-1-1 to assist with COVID-19 response. Statewide service can refer people to organizations that are helping with health and human services resources. Aging and Adult Services Communications and Resources Adult Care Home Monitoring and Complaint Investigations Guidance (March 16, 2020) Order of the Chief Justice of the Supreme Court of North Carolina regarding court schedules and protocols (March 13, 2020) Nutrition information for Aging and Adult Services (March 12, 2020) State Owned and Operated Facilities Guidance to Social Services Depts and Guardianship Corporations (March 10, 2020) Business/Operations Guidance Send questions regarding Adult and Aging Services to the Adult Services Listserv. Adult Program Representatives (APRs) and Special Assistance Program Representatives (SAPRs) are available for direct consultation with Local DSS staff. Onsite consultations are being temporarily replaced with telephone consultations. Monitoring will be temporarily put on hold. APRs and SAPRs will do desk reviews where feasible; Program Consultants will contact local DSSs who are scheduled to be monitored. DAAS Staff are developing some of the regular face to face training content to be delivered via webinar Program Representatives can conduct some limited consultations and training via teleconference for new staff. Child Care Communications and Resources Revised Flexibility in Policy and and Regulatory Requirements Announcement (Updated May 8, 2020) Child Care Program Leaders Letter (March 17, 2020) Early Childhood Partners Message (March 17, 2020) Subsidy & Pre-K Payment Information for March 2020 (March 17, 2020) Interim COVID-19 Guidance for Child Care Settings (March 16, 2020) Child Welfare Communications and Resources General Child Welfare COVID-19 Guidance (May 1, 2020) NC Child Welfare Court Suggested Practices During COVID-19 Pandemic (April 20, 2020) US ACF Children’s Bureau - Letter on Child Welfare Leaders as Level 1 Emergency Responders (April 17, 2020) Monthly Foster Care Visits Guidance to DSS Directors (March 18, 2020) Order of the Chief Justice of the Supreme Court of North Carolina regarding court schedules and protocols (March 13, 2020) US ACF Children’s Bureau – COVID-19 Guidance US ACF Children’s Bureau – COVID-19 Additional Guidance COVID-19 Specific Guidance At CPS Intake, an inquiry should be made to determine if there is any concern about COVID-19 exposure in the environment where a child lives. If there is a credible concern of a COVID-19 exposure to the child/youth, the information should be documented in the official case record and the client should be directed to call their medical provider for directions and follow the guidance provided. During a face-to-face visit with a client, support, witness, alleged perpetrator, or other person, if the county child welfare worker identifies high risk of COVID-19 based on the current clinical risk factors, in the individual or their close contacts, call local public health officials/agency to determine risk and notify their supervisor and notify DHHS/DSS. Business and Operations Guidance Child and Family Team meetings may be held through conference call videoconference and documented in the case record as to how the family and child were engaged in the process. Families should continue to have court ordered Family Time visits and may seek a consent to temporarily cease in-person visit or conduct visits via video conference or telephone. If the Director reasonably believes that facilitating in-person visitation would jeopardize the child’s placement, or their health and safety, then the Director may elect to suspend visitation pursuant to 7B-905.1(b). Efforts are underway to provide on-line trainings for Pre-Service, Intake, CPS Assessments, In-Home Services, Permanency Planning, Medical Aspects, and Legal Aspects Check in with college aged youth who reside on campus to ensure they have identified housing in the event the campus closes. Waiver of 18-21 policy prohibition of young adults in foster care from living with removal parents (young adults in foster care can live with removal parents if young adults are college students who live on campuses closed due to precautions related to COVID-19). DHHS/DSS Child Welfare has some emergency funds available for youth who are eligible for Chafee or Education and Training Vouchers. If youth need financial assistance for interim housing or other living expenses, please contact Erin.Connor@dhhs.nc.gov Court Proceedings for emergency relief, including juvenile custody orders must continue to be filed during the next 30 days. Each local judicial district may have different procedures in place for continuing matters or remotely conducting other hearings during this time. Child Support Enforcement Business and Operations Guidance Sanctions on cases for failing to cooperate with child support services should not be issued; outstanding sanctions should be lifted. The bank levy process has been suspended effective March 18, 2020 and will not resume until further notice. Any FIDM levy initiated on or after March 1, 2020 is being lifted. On March 27, 2020 Congress passed the CARES Act, which will provide stimulus payments to citizens to assist with the economic impacts of this pandemic. The federal government has not provided final guidance about the implementation of this stimulus. We will be monitoring and will provide more information when it is received. 2020 Stimulus Frequently Asked Questions Economic and Family Services Communications and Resources Administrative letter regarding FNS State Fair Hearings Conducted by Telephone (April 15, 2020) Administrative letter regarding Suspension of Claim Collections (April 15, 2020) Administrative letter regarding Food and Nutrition Services Certification Period Extension for May 2020 Recertifications (April 15, 2020) Administrative letter regarding Work First Cash Assistance Sanctions (April 14, 2020) Administrative letter regardingAutomatic Payment Process for Work First Benefit Cases (April 9, 2020) Administrative letter regarding Application and Recertification Interview Waiver (April 1, 2020) Administrative letter regarding Administrative Disqualification Hearing (ADH) by Telephone (March 31, 2020) Administrative letter regarding Food and Nutrition Services Certification Period Extensions (March 18, 2020) Administrative letter regarding Crisis Intervention Program (CIP) and Low Income Energy Assistance (LIEAP) Application and Interview Requirements (March 13, 2020) Pandemic EBT (P-EBT) P-EBT Updates and Reminders (June 10, 2020) Timeline of P-EBT Implementation (May 27, 2020) Dear County Director Letter regarding P-EBT Follow-up to 100 County Call (May 13, 2020) Administrative Letter regarding Pandemic EBT Card Issuance (May 11, 2020) P-EBT Executive Summary P-EBT Frequently Asked Questions: English Spanish (Updated 8-31-2020) P-EBT Notices: English Spanish P-EBT Log Template P-EBT 100 County Call Presentation P-EBT Logic Tree P-EBT Desk Reference P-EBT Text Messages P-EBT How To Activate the P-EBT Card P-EBT How to Use the P-EBT Card Medicaid Communications and Resources DHB Administrative Letter Addendum 1 – Medicaid/NCHC Procedures for COVID-19 (April 1, 2020) NC Medicaid COVID-19 Guidelines for Non-emergency Medical Transportation (NEMT) (March 26, 2020) DHB Administrative Letter – Medicaid/NCHC Procedures for COVID-19 (March 20, 2020) Suspension of Recipient Eligibility Determination Audit (REDA) (March 19, 2020) For general information about COVID-19 refer to the NC DHHS COVID-19 website.