Patient/Consumer Telehealth Resources

Telehealth is the use of technology for health care appointments and services. It allows you to “see” your doctor without having to go to the doctor’s office. You can use telehealth to receive many services such as physical therapy, counseling or diabetes care. Telehealth can also be referred to as virtual visits, video visits, and or virtual care. These are all ways to describe telehealth because it is a way to receive care from your provider without being face-to-face.

This page contains information for consumers and patients who want to find out more about telehealth. This is general information around telehealth, for more specific information please reach out to your health care provider or health plan.

[video: align:left]

Telehealth Information Flyer: Learn how telehealth can help avoid exposure to COVID-19; the types of health care services available through telehealth; and how to talk with your doctor about a telehealth appointment. This resource was created for NC Medicaid Beneficiaries, but the information is valuable for all consumers. English: Spanish.

Federal Health and Human Services has created a website specifically for telehealth. You can find out what telehealth is and what to expect from a visit as well as tips on finding telehealth options.

Telehealth Frequently Asked Question Resources:

How to Prepare for a Telehealth Visit:

NC Broadband Infrastructure Office (BIO) has compiled a list of new and existing free or affordable services from Internet Service Providers across the state. You can utilize the interactive map to locate services offered at specific locations as well as public Wi-Fi points.
List of free Wi-Fi access point locations by county.