Analytics and Innovations Program

What We Do

The Analytics and Innovations (AI) Team at the Office of Rural Health (ORH) strives to assist ORH programs and grantees with using data and leveraging technologies in ways that help improve monitoring, evaluation efforts, and innovative strategies. In addition, the AI team

  • provides technical assistance for communities and Safety Net providers seeking to improve access and quality of care for vulnerable populations through integrated systems of care and innovative and strategic planning.
  • leverages resources and funding through State, federal agencies, and private foundations to support community health initiatives and demonstration projects that benefit the uninsured, Medicaid recipients, and other vulnerable populations. 
  • works with federal, state and local entities to identify shortage areas of primary care, dental or behavioral health care providers. These areas are designated as health professional shortage areas (HPSA) according to federal guidelines, making them eligible to qualify for federal funding and services.


Health Statistics and Data

Behavioral Health

Talking Points and Resources for Addressing Substance Use Disorder (October 17, 2023)

Community Health Worker

Community Health Worker Program Profile
Community Health Worker Page
Community Health Worker Initiative

Community Health Workers (CHWs) have been recognized for their ability to help individuals and communities find resources to improve their health. The North Carolina Community Health Worker Program has been established at the Office of Rural Health to continue the work of North Carolina Community Health Worker Initiative which began in 2014 through the Division of Public Health. The stakeholders of the initiative created a final report with recommendations to create a sustainable infrastructure for Community Health Workers (CHWs) that includes specific roles, core competencies and standardized training.

The Office of Rural Health continues this effort by working with key stakeholders to implement the recommendations that include:

  • Piloting innovative models to contribute to the evidence base and impact on population health in rural and other areas
  • Developing protocols within care teams that recognize the contribution of CHWs
  • Consulting and training for community based organizations, healthcare settings and other agencies working with CHWs
  • Identifying necessary tools needed for success
  • Supporting standardized Core Competency Training
  • Supporting the establishment of NC CHW Certification and Accreditation Board
  • Supporting and recognizing a NC CHW Network

Community Health Workers in North Carolina: Creating an Infrastructure for Sustainability
Community Health Workers in North Carolina: Creating an Infrastructure for Sustainability (Spanish)

Health Professional Shortage Areas

HPSA Program Profile
HPSA Primary Care Map with Scores
HPSA Mental Health Map with Scores
HPSA Dental Health Map with Scores

2022 Annual Governor’s Report Summary

  • There were 341 updates (manual & automated) to existing designations because of the 2021 National Shortage Designation Update
  • Of the population or geographic HPSAs, 61% of primary care, 71% of dental health, and 77% of mental health designation scores stayed the same or increased
  • The report includes background, summary, data tables reflecting changes, current designation maps, and maps showing the relative score increases or decreases for population and geographic HPSAs

Annual Governor’s Report Document for 2022

Additional Resources

Fostering Health NC
Grantee Reporting
NC Area Health Education Centers
NC Community Health Center Association
NC Pediatric Society
NC Public Health Association
NC Rural Economic Development Center
Perinatal Quality Collaborative of North Carolina
The Foundation for Health Leadership & Innovation


North Carolina ORH Analytics
Office of Rural Health
2009 Mail Service Center
Raleigh, NC 27699

John Resendes
Analytics and Innovations Program Manager

Elizabeth Frederickson
Data Analyst

David Britt
Data Analyst

Shauna Ortiz
Shortage Designation Specialist

Glenn Field
Primary Care Systems Associate