Union County Department of Social Services
Address: 2330 Concord Avenue, Monroe, NC 28110
State Courier #: 03-07-01
Phone: 704-296-4300
Fax Number: 704-296-6151
Emergency number: 704-289-1591
Union County Department of Social Services Website
Key Staff
Director: Ashley Lantz
Children's and Adult Welfare Services: Main Phone Number: 704-296-4300
Division Manager, Children and Adult Services: Monica Smith 704-296-4430
Foster Care/Adoptions/In-Home Services Program Manager: Alisa Etters 704-296-4410
Child Welfare Investigations/Intake/After Hours Programs Manager: Decora Bowers 704-296-4443
Child and Adult Protective Services Intake Hotline: 704-296-6124
Afterhours: Union County Communications: 704-289-1591
Child Protective Services (CPS) Intake Supervisor: Tammy Goodson 704-296-6120
LINKS Program Coordinator: Tracey Woods 704-296-6158
Adoption Services Supervisor: Mary Liantonio 704-296-4330
Foster/In-Home Supervisors:
Kara Torres 704-296-4450,
Rhonda McClanahan 704-296-4338
Janie Lakerman, 704-296-4379
Valerie White, 704-296-4340
Adult Services Program Manager: Karen Crowder 704-296-4452
Adult Protective Services Supervisor: Joi Bailey 704-296-4491
Adult Guardianship/Facility Programs Program Supervisor: Emily Parker 704-296-4492
Economic Services Call Center:
Supervisor: Stephanie Rivers, 980-431-3245
Economic Services, Food and Nutrition / Child Care Subsidy / Medicaid Programs:
Division Manager, Eligibility: Karen Tucker, 704-296-4369
Food and Nutrition Program Manager: Robin Sheppard 704-296-4374
Food and Nutrition Supervisor: Janessa France 980-431-3063
Food and Nutrition Supervisor: Marrissa Nelson 704-296-4385
Food and Nutrition Supervisor: Crystal Fowler 704-296-6143
Food and Nutrition Supervisor: Rasheen Rorie 704-296-6175
Child Care Subsidy Services: Metrix IQ, 704-706-9494
Child Care Subsidy Supervisor: Erica Gallman 704-828-0252
Appointment Line: 704-296-4339
Child Support Services: Veritas, 704-289-4356
Child Support:
Union County Child Support Services
Address: 4630 W Hwy 74, Suite A, Monroe, NC 28110
Office: 704-289-4356
Email: UnionCoinfo@veritas-hhs.com
Medicaid Program:
Medicaid Program Manager: Nicholas Jackson 704-296-4389
Adult Medicaid Program Supervisor: Jill Page704-296-4397
Adult Medicaid Program Supervisor (LTC): Noelle Williams 704-296-4356
Adult Medicaid Program Supervisor: Kasey Matthews 704-296-4318
Family & Children's Medicaid Supervisor: Carrie Willis 704-296-4310
Family & Children's Medicaid Supervisor: Tracia Benard 704-296-4360
Family & Children's Medicaid Supervisor: Amber Riley 704-296-4458
Emergency Assistance Programs:
Crisis Assessment Program Supervisor (Energy Assistance, CIP, LIEAP, Special Assistance): Tamara Blount 704-296-4493
Work First Program Program Supervisor: LaTifa Brooks-Clark 704-296-4320
Program Integrity / Economic Services Quality Assurance Programs / Fraud Programs: Dave Flaherty 704-296-4409
Program Integrity Supervisor: Roxann Smith 704-296-6138
Division Director Community Support/Outreach: Stephanie Starr 704-296-4302
Volunteer Services: Chris Ziegler 704-296-4312; UCVolunteers@unioncountync.gov
Consolidated Human Services Board