Food and Nutrition Services (Food Stamps)

Stolen FNS Benefits Reimbursement.

North Carolina’s Food and Nutrition Services is working to help FNS beneficiaries whose benefits have been stolen by card skimming, cloning and other types of fraud. If you’ve had your FNS benefits stolen, learn how to ask to have your benefits reimbursed.

Versión en Español

Food and Nutrition Services (FNS, also known as Food Stamps) is a program that helps eligible people with limited incomes supplement their budgets so they can purchase food. 

The benefits are given on an EBT card, which works like a debit card. You can use it to buy food at stores that accept EBT cards. Look for signs that say, “We accept SNAP benefits.”

Latest Updates

  • FNS continues to combat card skimming, fraud and benefit theft: If your FNS benefits have been stolen, learn how to ask to have your benefits replaced.
  • New: You can now subscribe to get FNS notices electronically and receive messages from your caseworker by text. More info
  • Extra benefits given during the COVID-19 pandemic ended in March 2023. More Info
  • P-EBT benefits will continue for some students in summer 2023. More Info

What can we help you do today?

Tab/Accordion Items

Food and Nutrition Services (FNS) eligibility is determined by income, household size, assets, and many other factors. Because the calculation is complex, the best way to find out if you’re eligible is to apply. 

Don't wait! Your benefits start from the date we get your application — even if it's not complete. Find out how to apply for FNS benefits.

You may be able to get benefits if you:

  • Have no job or a low-paying job
  • Receive Work First Family Assistance (WFFA), TANF (also known as welfare), or SSI benefits (for people with disabilities) 
  • Are elderly or disabled, and low-income
  • Are experiencing homelessness

To qualify, your household must meet certain rules about how much money you make, how much money and property you have, and where you live. 

Here are some basic things you need to know:

1. Applying for yourself or as a household.  

You are a household of one (1) if you live alone, are homeless, or have roommates you do not cook and eat meals with. When you apply, remember that your household is just you.   

If you live with your family or others and you prepare and eat meals with them, count each of those people in your household. That includes children and seniors in your home.

2. Income and resource limits.

For most people, FNS eligibility has limits to the income you and others in your household can receive. Additionally, there are limits on how much money and property ("resources") you can have. You may still qualify if you work part-time, make a little money, or own a home or car.

After you apply, case workers determine which limits apply to you, and whether certain deductions (like for medical and/or shelter expenses) might help you qualify.

3. Other requirements.

  • You must be a North Carolina resident and a U.S. citizen or have certain legal status. Undocumented immigrants are not eligible.
  • You must have a Social Security number or have applied for one.
  • People convicted of certain drug-related felonies may not be eligible.
  • College students are not eligible unless they meet certain work requirements or exceptions.
  • If you're an adult without kids and you're able to work, you might have to work or take part in a work program to keep getting benefits.

Ready for the next step? 
Apply for Benefits

Applying for FNS benefits – also called Food Stamps – can feel overwhelming, but we have created a checklist to help you prepare:

Find Out How to Apply

If you’re ready to apply or are checking on the status of your application, visit the ePASS website.

There are several ways to check FNS balances and all are available 24/7. Make sure you have your card number ready. Then you can:

  • Call 1-888-622-7328
  • Visit Click on More Information under EBT Cardholders.
  • Download the ebtEDGE mobile app. The app is available as a free download on the Apple Store and Google Play.

If you can’t find your card or card number, call 1-888-622-7328 for assistance. 

Learn more about your EBT Card.

If you are having an issue with your EBT Card, like if it gets lost or you forget your PIN, look through the EBT FAQs here. 

You can activate your card, select a PIN, check your card balance, view your transaction history or cancel your EBT card by using the cardholder portal at or through the EBT Edge mobile app available at Google Play or the Apple Store.

For other questions, you can call the NC EBT Call Center at 1-866-719-0141 or use our contact form here. The Call Center is open from 7:30 am to 5:30 pm Monday through Friday. It is not open on weekends or holidays.

Frequently Asked Questions

Tab/Accordion Items

The FNS benefits are issued on an Electronic Benefit Transfer (EBT) card. FNS recipients use EBT cards to access FNS benefits at any USDA-authorized retailer. Most major grocery stores are USDA-authorized retailers. Questions about lost or stolen cards, changing PIN, or checking balances can be answered by calling 1-888-622-7328.

The amount of benefits each household receives is based on several eligibility factors such as the number of people in the household, total income, and allowable deductions. 

You are a household of one (1) if you live alone, are experiencing homelessness, or have roommates you do not cook and eat meals with. If you live with your family or others who you prepare and eat meals with, count each of those people in your household. That includes children and seniors in your home. 

Household Size Maximum Benefit*
1 $281
2 $516
3 $740
4 $939
5 $1,116
6 $1,339
7 $1,480
8 $1,691
Each Additional Member (+$211)

* Because many factors go into determining the benefit amount, most households do not receive the maximum. Apply now.

Your EBT benefits will be available on the same day each month according to the last digit of your social security number (SSN), even if that day is on a weekend or holiday.

If your SSN ends in: Your benefits will be available after 6 a.m. on the:
1 3rd day of every month
2 5th day of every month
3 7th day of every month
4 9th day of every month
5 11th day of every month
6 13th day of every month
7 15th day of every month
8 17th day of every month
9 19th day of every month
0 21st day of every month

Note: Benefits are available on the 3rd day of every month if you do not have a Social Security Number.

Use our Local Department of Social Services finder to locate the FNS office closest to you. 

While you can do many FNS-related tasks online, you may choose to visit the FNS office to apply for benefits, drop off documentation, or speak with a case worker.

Examples of items you can buy with FNS: 

  • Breads, cereals, fruits, vegetables 
  • Meats, fish, poultry, dairy 
  • Bottled water, non-alcoholic beverages 
  • Seeds and plants that produce food 

Examples of items you cannot buy with FNS: 

  • Beer, wine, liquor, cigarettes 
  • Any nonfood items such as pet foods, soaps, household supplies 
  • Vitamins and medicines 
  • Hot foods or foods already prepared

Contact us

Need additional help? Call the NC EBT Call Center at 1-866-719-0141, or send an online message to the Division of Social Services.


If you have complaints or concerns, you may:

  • Contact us at 1-866-719-0141
  • Send an online message to the North Carolina Division of Social Services
  • Send a letter to:
    U.S. Department of Agriculture 
    Office of the Assistant Secretary for Civil Rights 

    Food and Nutrition Service, USDA
    1320 Braddock Place, Room 334
    Alexandria, VA 22314; or 
    *Do not send application/recertification forms here.

    fax: (833) 256-1665 or (202) 690-7442; or
Tab/Accordion Items

Nondiscrimination Statements NC DHHS Multilingual Language Notice
English English
የማዳላት ተግባርን ላለመፈጸም የወጣ መግለጫ - Amharic
ባለብዙ ቋንቋ ማስታወቂያ - Amharic
تصريح عدم التمييز - Arabic متعدد اللغات إشعار وشعار - Arabic
非歧视声明 - Chinese Simplified 多语言通知和标语 - Chinese Simplified
非歧視聲明 - Chinese Traditional
多語言通知 - Chinese Traditional
Deklarasyon Kont Diskriminasyon - Creole  
Izjava o nediskriminaciji - Croatian
višejezična obavijest - Croatian
میثاق (بیانیه) عدم تبعیض - Farsi Farsi
Déclaration de non-discrimination de l’USDA - French avis multilingue et slogan - French
Antidiskriminierungserklärung des US-Landwirtschaftsministeriums USDA - German Hinweis & Slogan in mehrsprachiger Sprache - German
  બહુભાષી ભાષા સૂચના - Gujarati
भेदभाव मुक्‍त संबंधी वक्‍तव्‍य - Hindi बहुभाषी भाषा नोटिस और टैगलाइन - Hindi
Nqe Lus Teev Kev Tsis Kheev Ntxub Ntxaug - Hmong Daim Ntawv Ceeb Toom Muaj Ntau Yam Lus - Hmong
  多言語通知 - Japanese
សេចក្តីថ្លែងការណ៍ស្តីពីការមិនរើសអើង - Khmer ការ​ជូន​ដំណឹង​ជា​ច្រើន​ភាសា និង​ស្លាក​សញ្ញា - Khmer
  다국어 고지 - Korean
ຖະແຫຼງການບໍ່ເລືອກປະຕິບັດ - Laotian ແຈ້ງການຫຼາຍພາສາ - Laotian
Oświadczenie odnośnie niedyskryminacji - Polish
zawiadomienie wielojęzyczne - Polish
Declaração de não-discriminação - Portuguese
aviso multilíngue - Portuguese
Заявление o недискриминации - Russian многоязычное уведомление - Russian
Warbixinta Takoor La’aanta - Somali
ogeysiis luqado badan ah - Somali
Usted no sera discriminado - Spanish aviso de idioma multilingüe - Spanish
  paunawa sa wikang multilinggwal - Tagalog
ประกาศเก่ ียวกับการไม ่กีดกันเลือกปฏิบัต - Thai
ประกาศหลายภาษา - Thai
غیر امتیازی سلوک کے بارے میں بیان - Urdu
Urdu - کثیر لسانی نوٹس
Tuyên Văn Không Kỳ Thị - Vietnamese thông báo đa ngôn ngữ - Vietnamese