Information for Custodial Parents
Roles and Responsibilities of the Custodial Parent
Custodial parents (the person who is seeking child support) are responsible for the following:
- Responding to all requests for information, appearing for interviews and court hearings, and submitting to paternity testing if necessary.
- Giving CSS caseworkers any information about the NCP such as:
- Name and aliases, addresses, telephone numbers and Social Security numbers.
- Current or former employers’ names and addresses.
- Divorce, separation or child support orders.
- Income information such as tax returns, bank accounts, pay stubs and property records.
- Names of friends, relatives and organizations that could have information.
- Providing the child’s birth certificate (when available) plus any form, letter or card that indicates parenthood, if paternity is at issue.
- Notifying the CSS office of any changes in their status, such as name, address, custody of child and the desire for continued services.
- Cooperating with the CSS office. The failure of (Temporary Assistance to Needy Families) (TANF) or Medicaid recipients to cooperate could result in a loss of benefits. Cooperation is required unless good cause exists for not cooperating.
- Staying involved in the case. A team effort produces the best results.
Application for CSS Services:
Child Support Services Application (DSS-4451) - English
Solicitud de Servicios de Child Support (Manutencion Infantil) Child Support Services Application (DSS-4451) - Spanish
Centralized Collections Operation (NCCSCC): Federal and state laws require all child support payments be processed at one central location. Noncustodial parents (NCPs) and or their employers can send child support payments to the NCCSCC, which processes and sends these payments to the appropriate custodial parents or payees.
CSS Services: Access more information about the services offered by CSS.
CSS Worksheets and Guidelines: Access the worksheets and guidelines that CSS uses to calculate child support obligations.
Debit Card Services (ncKIDScard): Custodial parents can have their child support payments deposited directly into debit card accounts. This offers an easy and efficient alternative to receiving a check for their child support payment.
Direct Deposit Services (EFT): Custodial parents can have their child support payments deposited directly into their checking or saving accounts. This offers an easy and efficient alternative to receiving a check for their child support payment.
eChild Support: Access the eChild Support website where CSS participants can register and access information about their cases.
How to Get Help (Custodial Parents, Noncustodial Parents and Employers): Get answers to frequently asked questions and other information.
If you have a concern about your child support case please call the Child Support Customer Service line toll-free at 1-800-992-9457. In the Martin County area call 252-789- 5200. Additional information is available through the eChild Support website or the Child Support Handbook. You can also e-mail us.