NC Child Support Centralized Collections
General Information
The NC Child Support Centralized Collections (NCCSCC) operation collects and processes all child support payments in North Carolina at one central location. North Carolina has contracted with a private vendor for the operation of NCCSCC. Federal regulation 42 U.S.C. 654B and North Carolina General Statute 110-139(f) mandated the implementation of the NCCSCC operation.
All new support orders specify that payments be made to the NCCSCC operation. If an individual owes child support in more than one case, payments are automatically prorated among those cases, per federal regulations.
In situations where the trial court sets a purge condition for an obligor to pay child support by a certain date, the obligor must make the payment to the Clerk of Superior Court in person, and indicate where and how the payment should be applied. Clerks of Court then send these payments to NCCSCC.
NCCSCC Information for Obligors/Noncustodial Parents
Income withholding from paychecks is required by law for most child support cases. You can make a web-based payment when the court has not ordered income withholding or if you need to supplement existing income withholding payments. Existing income withholding orders cannot be terminated and replaced with web-based payments. Web-based payments will not prevent the implementation of an income withholding order.
If you need to report the availability of income withholding with a new employer, please log in or create a login on the Parents Portal at https://ncchildsupport.ncdhhs.gov/ecoa/login.htm and select "Manage My Personal Information," under the Parents pulldown menu in the navigation bar near the top of the page, to update your employment. You may still make a payment using any of the other methods listed on this page until payments are withheld by your employer to avoid missing any payments.
Pay by Mail
To pay your child support by mail make your check or money order payable to NC Child Support. Include your check or money order with your payment coupon in the provided self-addressed envelope. If you have not yet received your coupons by mail you are still obligated to make your payment.
Include your Master Participant Index number (MPI), docket number, name, and address on a blank sheet of paper with your payment or fill out a blank coupon. If you do not know these numbers contact the local Child Support Agent or Clerk of Court handling your case. Blank payment coupons can be found at https://www.ncdhhs.gov/media/8333/download. Mail your payment to:
NC Child Support Centralized Collections
PO Box 900006
Raleigh, NC 27675
For all others (out-of-state Payors, liens, bonds, etc.)
NC Child Support Centralized Collections
PO Box 900020
Raleigh, NC 27675
Pay Online
You may use your Mastercard®, Visa®, Discover Card®, or American Express® to make a child support payment. The service fee for using this service is 2.5% and is separate from your child support obligation. You can register to pay by credit or debit card at https://ncchildsupport.ncdhhs.gov/ecoa/smartpayopt.htm If you have questions about this pay method, contact Smart e-Pay Customer Service at 1-877-361-5437.
Pay with Automatic Bank Draft
Parents and employers can schedule automatic bank drafts by registering an account and scheduling payments. A valid email address is required for communication.
You may sign up for a bank draft online or by submitting a registration form to the NC Child Support Centralized Collections Operation by US mail or fax. A form may be requested by calling Customer Service at 1-800-992-9457 or downloading if from this website: https://ncchildsupport.ncdhhs.gov/ecoa/smartpayopt.htm
NC Child Support Centralized Collections Operation
PO Box 900020
Raleigh, NC 27675-9020
OR
Register at https://ncchildsupport.ncdhhs.gov/ecoa/smartpayopt.htm
Pay by Phone
You can make a non-recurring payment by calling 1-800-992-9457 or 1-855-702-2268.
You may use your Mastercard®, Visa®, Discover Card®, or American Express® credit or debit card to make a child support payment via phone. The service fee for using this service is 2.5% and is separate from your child support obligation.
E-Wallet
You can make your child support payment using Apple Pay, Google Pay, PayPal, or Venmo if you have your credit/debit card linked to an e-wallet account. The service fee for using this service is 2.5% and is separate from your child support obligation.
Register an account to make payments or add an e-wallet pay method at https://ncchildsupport.ncdhhs.gov/ecoa/smartpayopt.htm
Pay at Walmart
You can make NC Child Support Services support payments at any Walmart nationwide. Visit the Walmart Money Center or Customer Service Desk, request to make a bill payment to NC Child Support, and provide the representative with your picture ID, name and MPI number (without the leading zeroes). Payments can be made with cash or debit card. A $2.00 service fee applies in addition to the payment amount.
NCCSCC Information for Employers
Federal and state laws require all child support payments be processed at one central location. For North Carolina this location is the NCCSCC. This operation simplifies the wage withholding process allowing employers to send one check to one address for North Carolina support payments.
Employers can also submit wage withholding payments by Electronic Funds Transfer/Electronic Data Interchange (EFT/EDI). This efficient method of remitting child support payments offers an alternative to preparing checks and remittance documents. If you are interested visit the EFT/EDI web page.
Income Withholding
Child support payments must be made payable to NC Child Support. Payments must be mailed to the following address or submitted by EFT/EDI.
NC Child Support Centralized Collections
PO Box 900012
Raleigh, NC 27675
Checks that are unacceptable for deposit, such as an unacceptable payee name on the payment document, are returned to the sender. Support payments must include the obligor’s docket number and Master Participant Index (MPI) number. The telephone number of the contact person for the employer must accompany payments.
Employers who fail to submit payments in a timely manner are subject to enforcement action for noncompliance. Employers who submit checks that are returned for insufficient funds lose their check writing privileges and could face enforcement action.
Tools for Employers
Employers can call the NCCSCC Customer Service Center for Employers at 1-877-280-3675. This unit is staffed on business days between 7:30am and 5:30pm. Employers can also contact the NCCSCC via e-mail or by sending mail to:
North Carolina Child Support Services
PO Box 20800
Raleigh, NC 27619-0800