NC Child Support Centralized Collections

General Information
The NC Child Support Centralized Collections (NCCSCC) operation collects and processes all child support payments in North Carolina at one central location. North Carolina has contracted with a private vendor to operate the NCCSCC operation. Federal regulation 42 U.S.C. 654B and North Carolina General Statute 110-139(f) mandated the implementation of the NCCSCC operation.

All new support orders specify that payments be made to the NCCSCC operation. If an individual owes child support in more than one case payments are automatically prorated among those cases per federal regulations.

In situations where the trial court sets a purge condition for an obligor to pay child support by a certain date the obligor must make the payment to the Clerk of Superior Court in person and indicate where and how the payment should be applied. Clerks of Court then send these payments to NCCSCC.

Payment Addresses
The payment address that is designated in all orders must be one of the following four Post Office Box locations:

For individuals who pay their child support directly:
NC Child Support Centralized Collections
PO Box 900006 
Raleigh, NC 27675

For employers:
NC Child Support Centralized Collections
PO Box 900012 
Raleigh, NC 27675

For the military:
NC Child Support Centralized Collections
PO Box 900015 
Raleigh, NC 27675

For all others (out-of-state payors, liens, bonds, etc.):
NC Child Support Centralized Collections
PO Box 900020 
Raleigh, NC 27675

Email

Mailing Address:
North Carolina Child Support Services
PO Box 20800 
Raleigh, NC 27619-0800

NCCSCC Information for Obligors/Noncustodial Parents
To pay your child support make your check or money order payable to NC Child Support. Include your check or money order with your payment coupon in the provided self-addressed envelope. If you have not yet received your coupons by mail you are still obligated to make your payment.

Include your Social Security number, Master Participant Index number, docket number, name and address on a blank sheet of paper with your payment or fill out a blank coupon. If you do not know these numbers contact the local Child Support Agent or Clerk of Court handling your case.

Mail the envelope to:
NC Child Support Centralized Collections
PO Box 900006 
Raleigh, NC 27675

NCCSCC Information for Employers
Federal and state laws require all child support payments be processed at one central location. For North Carolina this location is the NCCSCC. This operation simplifies the wage withholding process allowing employers to send one check to one address for North Carolina support payments.

Employers can also submit wage withholding payments by Electronic Funds Transfer/Electronic Data Interchange (EFT/EDI). This efficient method of remitting child support payments offers an alternative to preparing checks and remittance documents. If you are interested visit the EFT/EDI web page.

Income Withholding
Child support payments must be made payable to NC Child Support. Payments must be mailed to the following address or submitted by EFT/EDI.

NC Child Support Centralized Collections 
PO Box 900012
Raleigh, NC 27675

Checks that are unacceptable for deposit, such as an unacceptable payee name on the payment document, are returned to the sender. Support payments must include the obligor’s docket number and Master Participant Index (MPI) number. The telephone number of the contact person for the employer must accompany payments.

Employers who fail to submit payments in a timely manner are subject to enforcement action for noncompliance. Employers who submit checks that are returned for insufficient funds lose their check writing privileges and could face enforcement action.

Tools for Employers
Employers can call the NCCSCC Customer Service Center for Employers at 1-877-280-3675. This unit is staffed on business days between 7:30am and 5:30pm. Employers can also contact the NCCSCC via e-mail or by sending mail to:
North Carolina Child Support Services
PO Box 20800
Raleigh, NC 27619-0800