Transportation Services

What are Transportation Services?

Transportation services provide travel to and/or from community resources providing needed services or carrying out activities of daily living.  There are two categories of transportation services: general and medical.  An agency may provide general or medical or both.

  1. General Transportation: destinations may include, but are not limited to, nutrition sites, senior centers, shopping centers, pharmacies and recreational facilities.
  2. Medical Transportation: destinations may include, but are not limited to, doctor's offices, hospitals, and health clinics.

Who qualifies for Transportation Services?

Individuals who are 60 years of age or older.

How do I access services?

The Division of Aging and Adult Services does not directly provide transportation services.  The Division provides financial support through grant funding for local providers to offer transportation services. Click on the links below to find a local provider.

Transportation Provider Directory
Medical Transportation Provider Directory

How do I learn more about Transportation Services?

For more information email the NC Division of Aging and Adult Services Transportation Program Consultant or  call  919-855-3400

Important Considerations

Under the American with Disabilities Act, the personal care attendants may accompany eligible individuals but must have the same origin and destination as the individuals receiving the transportation service.

Transporting an individual to a medical facility via ambulance is only allowable when a person cannot be transported by another type of vehicle due to the individual's medical condition.  Ambulance transportation is also an allowable service under Medicare and Medicaid in accordance with certain criteria.  

This service is also supported by other funding sources. Click the links below to find out more.

For individuals who are on Medicaid or Medicaid eligible then Medicaid will support rides to Medicaid covered services. A rider should contact his/her social worker or call their local Department of Social Services
Information about local transit services can be found at the Department of Transportation website.