Transportation Services for Older Adults

What is Transportation?

Transportation services provide travel to and/or from community resources providing needed services.  There are two categories of transportation services: general and medical.  An agency may provide general or medical or both.

  1. General Transportation: destinations may include, but are not limited to, nutrition sites, senior centers, shopping centers, pharmacies and recreational facilities.
  2. Medical Transportation: destinations may include, but are not limited to, doctor's offices, hospitals, and health clinics.

Who Qualifies for Transportation?

Individuals who are 60 years of age or older.

Important Considerations 

Under the American with Disabilities Act, the personal care attendants may accompany eligible indivuals but must have the same origin and destination as the individuals receiving the transportation service.

Transporting an individual to a medical facility via ambulance is only allowable when a person cannot be transported by another type of vehicle due to the individual's medical condition.  Ambulance transportation is also an allowable service under Medicare and Medicaid in accordance with certain criteria.  

If you are Medicaid-eligible then Medicaid will support your ride to Medicaid covered services. Contact your social worker or call your Local Department of Social Services for assistance. 

How do I get more information about Transportation?

You may contact the NC Division of Aging and Adult Services Transportation Program Consultant at 919-855-3400 or by email at Transportation Program Consultant

How can I access services in my local community?

Transportation services are offered by local service providers supported by the Home and Community Care Block Grant and local transit systems.  A list of providers can be found by clicking the provider list below.

Transportation Provider Directory

Medical Transportation Provider Directory  

Information about local transit services can be found at the Department of Transportation website: 

In the associated files section below you will find a printable word document of the this webpage.



Associated Files