Training

There are various training opportunites available for staff and this page provides a central location to learn about state wide training catagorized by program area.

Training Types

Tab/Accordion Items

Table of Contents

Pre-Service Training: Current Pre-Service and redesigned Pre-Service in the Innovation Zone
North Carolina Practice Standards Series Handouts for Leaders, Supervisors, Workers
Supervisor Resources
200 Series Job-Specific Training: Transfer of Learning Tools and/or Participant Workbooks
300 Series Training: Participant Workbooks

Pre-Service Training: Current Pre-Service and redesigned Pre-Service in the Innovation Zone

ATTENTION: There are 2 Versions of Pre-Service Training. See Below To Ensure You Are Downloading Documents From The Correct Course
1) Child Welfare In NC: Pre-Service (Current 3-Week Course)
     Transfer of Learning (TOL) Tool: Child Welfare in North Carolina: Pre-Service
     Child Welfare in NC: Pre-Service - Training Classroom Workbook
     Child Welfare in NC: Pre-Service - Tools Workbook
 

2) Pre-Service Training: Child Welfare In North Carolina Innovation Zone Events - Regions 3,4, 5,6, and 7 ONLY:
     Region 6:Bladen, Brunswick, Carteret, Columbus, Craven, Cumberland, Duplin, Jones, Lenoir, New Hanover, Onslow, Pamlico, Pender, Sampson
     Region 5: Edgecombe Franklin, Granville, Greene, Halifax, Johnston, Nash, Northampton, Pitt, Vance, Wake, Warren, Wayne, Wilson
     Region 7: Beaufort, Bertie, Camden, Chowan, Currituck, Dare, Gates, Hertford, Hyde, Martin, Pasquotank, Perquimans, Tyrrell, Washington
     Region 3: Alamance, Caswell, Chatham, Davidson, Davie, Durham, Forsyth, Guilford, Orange, Person, Randolph, Rockingham, Stokes, Surry, Yadkin
     Region 4: Anson, Cabarrus, Harnett, Hoke, Lee, Mecklenburg, Montgomery, Moore, Richmond, Robeson, Rowan, Scotland, Stanly, Union

  Supervisors Guide
  Supporting New Workers During Pre-Service Training: Guide for Supervisors

  Supervisor Community of Practice Webinar
     Supervisor CoP Kickoff Webinar

  Foundation Training
    Pre-Service Transfer of Learning Tool-Foundation
    Foundation Participant Workbook

  Core Training
     Pre-Service Transfer of Learning Tool-Core
     Pre-Service NC Tools Workbook (Please do not print this entire workbook. It is designed to be used electronically)
     Core Week 1 Participant Workbook
     Core Week 2 Participant Workbook
     Core Week 3 Participant Workbook
     Core Week 4 Participant Workbook
     Core Week 5 Participant Workbook
     Core Week 6 Participant Workbook

North Carolina Practice Standards Series Handouts for Leaders, Supervisors, Workers 
200 Series Job-Specific Training: Transfer of Learning Tools and/or Participant Workbooks

CPS Intake
TOL tool for Intake Child Welfare
Intake in Child Welfare Services Participant Workbook

CPS Assessments
CPS Assessment in Child Welfare: TOL Parts A-C

CPS In-Home
TOL tool for CPS In Home
CPS In-Home Child Welfare Services

Permanency Planning
TOL tool for Permanency Planning
Permanency Planning in Child Welfare

Adoption
Adoptions in Child Welfare Services

Foster Home Licensing
Foster Home Licensing in Child Welfare Services

Stepping Into Supervision
TOL tool for Stepping into Supervision
 

300 Series Training: Participant Workbooks

Domestic Violence Policy and Best Practices in Child Welfare
Engaging the Non-Resident Father for Child Welfare
Life Books Participant Training Workbook

The most up-to-date information on the training schedule is posted online at https://www.ncswlearn.org.
 

Links to selected training webinars are listed below.

Regional Child Welfare Meetings

On-Site Review Instrument (OSRI) Training-Q1, SFY 21.22
Substance Affected Infants, POSC and Options for Kinship-Q4, SFY 20.21
New Child Welfare laws and policy surrounding them- Q2, SFY 21.22 

North Carolina elects to utilize 100% time reporting, via "day sheets", as the foundational core of the methodologies for distributing costs for personal services, personnel benefits and non-personal services for both the Division and the 100 local Departments of Social Services. These costs support a broad spectrum of programs funded through a wide range of Federal and non-Federal funding sources. In order to ensure the integrity, reliability and validity of the time recording system as the primary means for distributing multiple millions of dollars in costs, adequate staff training must be provided.  The Division of Social Services has developed a comprehensive training to provide guidance to staff on:

  • Federal requirements and policy for Day Sheets
  • The DSS reimbursement process and the importance of Day Sheet coding
  • Time keeping and documentation requirements
  • The importance of communication between fiscal and program staff. 

The links below are provided as a resource for the county Departments of Social Services. They include links to the materials used in the training, the Services Information System (SIS) User's Manual, and other relevant information. Counties should contact their Program Representative for more information. 

Services Information System (SIS) User's Manual
DSS-4263 Worker Daily Report of Services to Clients ("green day sheet")



2022 SSI Day Sheet Training

Part I  - Time Reporting and Reimbursement for County DSS
Part II - Child Welfare Services

2023 SSI Day Sheet Training

Utilizing Program and Services Codes in Child Welfare Effectively

All PowerPoint presentations listed below contain training notes. To view the notes on a PowerPoint presentation, you must first save the document to your computer and open with PowerPoint. Training opportunities will be posted for a period of three (3) months.

Community Action Agency Network & FNS Employment and Training Webinar
Food and Nutrition Services Disaster Program Process -Webinar
Disaster Food and Nutrition Services (DFNS) Program Training
 

Training opportunities will be posted for a period of three (3) months.

Work First Participation Rates Training
Understanding the Work First Two-Parent Participation Rate and Strategies for Success
The Art of  Open Ended Questions
 

OFA Webinar Resources: Taking a Coaching/Mentoring Approach to TANF Case Management - What to Expect

Wellness to Work Guide
Lifelong Learning Initiative Leadership
Lifelong Learning Initiative Brief Final
Lifelong Learning Initiative Goal4It! Pro
Coaching and Mentoring Resources
Peer TA Webinar
TA Readiness Assessment
 

Energy Policy Change Webinar 2-16-2024

2023 Energy Training

10-7-2020 LIEAP Automated Payment Webinar

10-7-2020 LIEAP Automated Payment NCFAST Screenshots

10-7-2020 LIEAP Automated Payment Webinar Q&A

LIEAP One-Time Supplement Webinar

2020 Energy Programs Staff Training

Q&A from Energy Webinar 11-24-20

2018 Energy Training

 

All PowerPoint presentations listed below contain training notes. To view the notes on a PowerPoint presentation, you must first save the document to your computer and open with PowerPoint.
 

Mexican Consulate Training
Mexican Consulate Webinar
CONSULATE GENERAL OF MEXICO
Mexican Consulate Brochure
Mexican Consulate Webinar Q&A 
Consular Assistance Request Form
2023 NC DSS Consular Notification to Foreign Consulates when Child Welfare becomes involved with Immigrant Minors Webinar
2023 NC DSS Consular Notification to Foreign Consulates when Child Welfare becomes involved with Immigrant Minors Webinar Power Point

PowerPoint Presentation of U.S. HHS ACF and ORR on an Overview Presentation of Office on Trafficking in Persons Program (OTIP) and Office of Refugee & Resettlement (ORR) Post Release Services
US HHS ACF OTIP Presentation for NC Child Welfare Services
US HHS ORR UC Slides for NC Child Welfare Services

2021 Interpreter/Bilingual Worker Webinar Training

Virtual Interpreter and Bilingual Webinar Part 1
Virtual Interpreter and Bilingual Webinar Series for County Department of Social Services Interpreters and Bilingual Workers Part 1 Power Point
Virtual Interpreter and Bilingual Webinar Part 2
Virtual Interpreter and Bilingual Webinar Series for County Department of Social Services Interpreters and Bilingual Workers Part  2 Power Point

Civil Rights Training
NC DSS Important Updates on Civil Rights and NVRA Webinar Training for County Services
NC DSS Important Updates on Civil Right and NVRA Webinar Training for County Services Power Point
Civil Rights Training for County Departments of Social Services
Civil Rights Training for all Contractors and County Social Services Webinar
ADA Compliance Overview
Language Access Rights of Families with Limited English Proficiency
NC DSS Presentation on USDA Issues Guidance on Civil Rights Act Compliance
Interpreter Training Resources
NC Division of Social Services (NC DSS) Presentation on Intepreter Training Resources Available in NC December 17, 2015
NEW USDA Civil Rights Posters Webinar
SNAP FNS- Food And Nutrition Services Civil Rights Webinar Training Series on May 26, 2022 for County Departments of Social Services
SNAP-ED Food and Nutrition Services Civil Rights Training for County DSS
Q&A - SNAP-ED Food and Nutrition Services Civil Rights Training Series

Auxiliary Aids and Services/American Disability Act-ADA Overview Webinar Training Series for County Departments of Social Services
Webinar - Auxiliary Aids and Services American Disability Act-ADA Overview
Powerpoint - Auxiliary Aids and Services/American Disability Act-ADA Overview
Q&As - Auxiliary Aids and Services/American Disability Act-ADA Overview

National Voting Registration Act Information
NC DHHS and SBE Summer Webinar Training on NVRA for County Department of Social Services on August 30 2021
NC DHHS and SBE Webinar Training on NVRA for County DSS Offices - August 30 2021 PowerPoint 
National Voter Registration Act (NVRA) Training for County DSS Offices
PowerPoint of National Voter Registration Act (NVRA) Training for County Department of Social Services Offices
Q&A of National Voter Registration Act (NVRA) Training for County Department of Social Services Offices
NVRA County DSS Office Procedures - Guidance for Voter Registration Protocol
DSS Cover Letter-Notice of Voter Registration Services-English-Spanish
NVRA Form-Laminated Info Sheet-Spanish
NVRA Form-Laminated Info Sheet-English
NVRA Poster-Spanish-11x17
NVRA Poster-English-11x17

Understanding and Complying With Title VI of the Civil Rights Act of 1964 and The Multiethnic Placement Act of 1994, as amended by The Interethnic Adoption Provisions (IEP) - This two-part video provides an overview of how to understand and comply with Title VI of the Civil Rights Act of 1964 and the Multiethnic Placement Act of 1994, as amended by the Interethnic Adoption Provisions.
Multiethnic Placement Act of 1994 Part 1
Multiethnic Placement Act of 1994  Part 2 
 

2021-22 Computer Hardware and Software Acquisition Plan
New Fiscal Officer Overview Webinar
New Fiscal Officer Overview Question & Answer
New Fiscal Officer Overview Power Point
Reviewing the 411 to Maximize Revenues Webinar
Reviewing the 411 to Maximize Revenues Power Point
Reviewing the 411 to Maximize Revenues Question & Answer
Understanding the 335 337 & 411 Power Point
Understanding the 335 337 & 411 Reports Question & Answer
Understanding the 335 337 & 411 Reports Webinar
Crosswalk from the XS337 to the WC302 Report
Crosswalk from XS337 to WC302 Report FAQ
Crosswalk XS337 to WC302
337-302 Template
Crosswalk from XS337 to WC302 Report Final Webinar
Training Schedule July - December 2021
CORELS Training Power Point - October 2021
CORELS Training Webinar October 2021
Budget Template Training Power Point November 2021
Budget Template Training 
Foster Care / Adoption / Guardianship Assistance Budget Template
Reviewing the 325 Report Cost Allocation Process Power Point
Reviewing the 325 Report Cost Allocation Process Webinar
Reviewing the 373 Report and Ways to Meet MOE Power Point
Budget Template Workshop Power Point  February 2022
Budget Template Workshop Webinar

Refugee Assistance Training 2023

Contract Training for New Contractors June 2023

Revised DSS Forms Training 2023

DSS Forms Guide
DSS Revised Forms Training

State Refugee Training August 2022

RSS 2022-23 Contracts Kick Off Training
SRO DSS-1571 Checklist

State Refugee Training June 2022

State Refugee Office Training June 2022
Coversheet - State Refugee Office Training
Desk Reference - Department of Social Services
Lavender DSS-6247 - Notification of Arrival Intent to Apply
Green DSS-6241 - Refugee Cash Application
Blue DSS-6242 - Refugee Medical Application
Pink Sample A - DSS-5022 - Refugee Work Registration Certification
Pink Sample B - DSS-5022 - Refugee Work Registration Certification
Beige DSS-6243 - Approval
Beige DSS-6243 - RCA Denial
Beige DSS-6243 - RMA Denial
Case File and Case Note Training Power Point

Refugee Programs Training 2021

2021 Refugee Programs Training Webinar 
2021 Refugee Programs Training Webinar Presentation
2021 Refugee Programs Training Webinar Q&A
Handout - What Now?
Handout - Employment Services Guide?