Consumer Perceptions of Care

The Consumer Perception of Care reports provide information on the quality of care in each LME-MCO catchment area, based on the perceptions of individuals and families who have received mental health and/or substance abuse services. The Division and LME-MCOs gather this information annually through the Consumer Perception of Care Survey. Adults ages 18 and over, youth ages 12-17, and parents of children under 12 years of age complete the confidential surveys, in English or Spanish, at their provider agencies during a specified time period each year.

Statewide MH/SA Consumer Perception of Care Reports

The Division reports statewide results from the survey to the federal Substance Abuse and Mental Health Services Administration (SAMHSA) each year as part of the Mental Health Block Grant. The results of NC’s Consumer Survey are compared to national averages in the Uniform Reporting System (URS) tables at SAMHSA’s website.

Community MH/SUD Client Surveys - Provider Page