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NCDHHS »   Divisions »   Mental Health, Developmental Disabilities, and Substance Abuse »   Reports »   Consumer Perceptions of Care Reports

Consumer Perceptions of Care

The Consumer Perception of Care reports provide information on the quality of care in each LME-MCO catchment area, based on the perceptions of individuals and families who have received mental health and/or substance abuse services. The Division and LME-MCOs gather this information annually through the Consumer Perception of Care Survey. Adults ages 18 and over, youth ages 12-17, and parents of children under 12 years of age complete the confidential surveys, in English or Spanish, at their provider agencies during a specified time period each year.

Statewide MH/SA Consumer Perception of Care Reports

  • 2020

    • 2020 POC Telehealth COVID Supplement Final
  • 2019
  • 2018
  • 2017
  • 2016
  • 2015
  • 2014
  • 2013

The Division reports statewide results from the survey to the federal Substance Abuse and Mental Health Services Administration (SAMHSA) each year as part of the Mental Health Block Grant. The results of NC’s Consumer Survey are compared to national averages in the Uniform Reporting System (URS) tables at SAMHSA’s website.

Community MH/SUD Client Surveys - Provider Page

Files

2013statewidereport.pdf

PDF • 3.4 MB - April 04, 2016

2014statewidereport.pdf

PDF • 3.05 MB - April 04, 2016

2015 MH SA Consumer Perception of Care Report.pdf

PDF • 1.19 MB - April 04, 2016

2016 Consumer Perception of Care Report.pdf

PDF • 1.16 MB - May 16, 2017

2017 Consumer Perception of Care Report.pdf

J289 - Attachment 1

PDF • 1.25 MB - June 18, 2018

2018-Consumer-Perceptions-of-Care-Report.pdf

PDF • 1.25 MB - March 11, 2019

2019_Perceptions_of_Care_Report_April_2020.pdf

PDF • 1.3 MB - July 29, 2020

Reports

  • Annual Statistical Reports
  • Annual Synar Report
  • Consumer Perceptions of Care Reports
  • Local Management Entity-Managed Care Organization (LME-MCO) Performance Summary
  • NC-TOPPS Reports
  • Performance Contracts Quarterly Report
  • Rate Reports
  • Reports to the NC General Assembly
  • Transitions to Community Living Quality of Life Survey
  • Veterans & Military Report

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https://www.ncdhhs.gov/divisions/mental-health-developmental-disabilities-and-substance-abuse/reports/consumer-perceptions-care