Consumer Perceptions of Care The Consumer Perception of Care reports provide information on the quality of care in each LME-MCO catchment area, based on the perceptions of individuals and families who have received mental health and/or substance abuse services. The Division and LME-MCOs gather this information annually through the Consumer Perception of Care Survey. Adults ages 18 and over, youth ages 12-17, and parents of children under 12 years of age complete the confidential surveys, in English or Spanish, at their provider agencies during a specified time period each year. Statewide MH/SA Consumer Perception of Care Reports 2021 2020 2020 POC Telehealth COVID Supplement Final 2019 2018 2017 2016 2015 2014 2013 The Division reports statewide results from the survey to the federal Substance Abuse and Mental Health Services Administration (SAMHSA) each year as part of the Mental Health Block Grant. The results of NC’s Consumer Survey are compared to national averages in the Uniform Reporting System (URS) tables at SAMHSA’s website. Community MH/SUD Client Surveys - Provider Page Files 2013statewidereport.pdf PDF • 3.4 MB - April 04, 2016 2014statewidereport.pdf PDF • 3.05 MB - April 04, 2016 2015 MH SA Consumer Perception of Care Report.pdf PDF • 1.19 MB - April 04, 2016 2016 Consumer Perception of Care Report.pdf PDF • 1.16 MB - May 16, 2017 2017 Consumer Perception of Care Report.pdf J289 - Attachment 1 PDF • 1.25 MB - June 18, 2018 2018-Consumer-Perceptions-of-Care-Report.pdf PDF • 1.25 MB - March 11, 2019 2019_Perceptions_of_Care_Report_April_2020.pdf PDF • 1.3 MB - July 29, 2020
Consumer Perceptions of Care The Consumer Perception of Care reports provide information on the quality of care in each LME-MCO catchment area, based on the perceptions of individuals and families who have received mental health and/or substance abuse services. The Division and LME-MCOs gather this information annually through the Consumer Perception of Care Survey. Adults ages 18 and over, youth ages 12-17, and parents of children under 12 years of age complete the confidential surveys, in English or Spanish, at their provider agencies during a specified time period each year. Statewide MH/SA Consumer Perception of Care Reports 2021 2020 2020 POC Telehealth COVID Supplement Final 2019 2018 2017 2016 2015 2014 2013 The Division reports statewide results from the survey to the federal Substance Abuse and Mental Health Services Administration (SAMHSA) each year as part of the Mental Health Block Grant. The results of NC’s Consumer Survey are compared to national averages in the Uniform Reporting System (URS) tables at SAMHSA’s website. Community MH/SUD Client Surveys - Provider Page Files 2013statewidereport.pdf PDF • 3.4 MB - April 04, 2016 2014statewidereport.pdf PDF • 3.05 MB - April 04, 2016 2015 MH SA Consumer Perception of Care Report.pdf PDF • 1.19 MB - April 04, 2016 2016 Consumer Perception of Care Report.pdf PDF • 1.16 MB - May 16, 2017 2017 Consumer Perception of Care Report.pdf J289 - Attachment 1 PDF • 1.25 MB - June 18, 2018 2018-Consumer-Perceptions-of-Care-Report.pdf PDF • 1.25 MB - March 11, 2019 2019_Perceptions_of_Care_Report_April_2020.pdf PDF • 1.3 MB - July 29, 2020
